APPLIANCE DOCTOR NORTHSIDE

Critical: Professionalism, Quality, Value I contacted Rick awhile back because I had frost buildup in my KitchenAid freezer. I've come to find out there was absolutely no need for him to come out for the 5 minutes he did to diagnose the problem.He charged me $95 to tell me I needed a new gasket. A neighbor installed the gasket but the problem persisted. I called Rick back he then said I needed 2 expensive rails as the freezer was not properly closing and now that was the issue. The draws were closing properly. By the time he and Fox parts figured out the exact parts and cost $275 there was water buildup. Rick then said it was a clogged freezer drain line that was the other problem. The cost to install the 2 rails was another $275 . When he finally came out to install I commented on the labor cost as 1) I had already disassembled most of it to defrost and it took 15 minutes to take out and screw in new parts. He said I was not paying for his time but his years of knowledge. He pulled out the fridge and the line was in fact not frozen and had it been and thawed there would have been water on the floor,there was not. Incorrect diagnosis there. He then said if I had any frost buildup to call him immediately and not wait. Sure enough there was frost the very next day. I texted and sent him a photo and was told to give it a week??? Why call immediately then give it another week? Probably because he couldn't fit me in. During that time,I continued to troubleshoot shoot. I finally got a tech on the phone. He said the parts installed had NOTHING to do with the frost. I had reservations from the beginning based on my own research and when I questioned Rick a second time he nastily said what part of this don't you understand? The tech told me to look carefully around the gasket that many times there are little gaps,no fault of installer they just don't always fit tightly, where I saw a gap hit it with clear silicone a $6 purchase. I did, frost no more. He added that a large build up of frost and water would be seen after leaving as is for a length of time which it was weeks before this was all resolved. When it came to pay Rick I asked about the deduction for not needing to drain the line,no deduction,same price 🤔 Rick was scheduled to come back today to address the frost but I fixed it but the draw he put back in was not opening as it did before this problem. All of a sudden,I need another part for the same reason he said before. He said he would not put anymore $ into this yet before ordering the last set of parts he said the refrigerator was worth investigating in. I told him I was not happy,his reply was " I would not be either" WTH. I spoke with 2 techs at KA,no I did not write down their names. Rick said they did not know what they were talking about,they just answer the phones,no,I said they were technicians. He was visibly upset they cast doubt on his ability to properly diagnose the real issue which was a $6 fix. He suggested I see if they would comp the part and he would install the part knowing d*** well they are not going to comp a part on an out of warranty appliance why would they?. He said the draw was of no fault of his though it worked fine before this repair and he would be upset too but he did nothing wrong and his diagnosis was correct and asked for the names of the techs so he could call them because they questioned his knowledge to a customer. He then accused me of lying when I said you came out and after you left I had frost. He says he did not see any. I sent him a text with a photo and I fixed it myself since then. He was accusatory of there being any frost. The worst in all of this was not even the fact the diagnosis was not correct, I paid well over $500 for a simple fix,the worst was when I said I would just write a review. He made a subtle threat. He said " be careful Lisa" I said I said are you threating me? I have the right to write a review, he reiterated," Just be careful" I see quite a few negative reviews on here as well as the BBB He was nothing short of a bully.. Live and learn, there's many appliance companies,read reviews!

They did a really good job. They actually fixed the wrong thing at first, but came back promptly to correct the issue.

Technician was able to quickly and professionally identify the issue and offer solutions.

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unknown

It was wonderful. He's professional and timely. He explained everything and did what he said he was going to do. Plus, he's pleasant.

unknown

My wife called the Appliance Doctor to repair a washing machine. Rick Smith came out and looked at it. He said it needed a new control panel. He said he would order the part, that it would be in on Thursday and that he would be out on Saturday and install it. Saturday came and he never showed up and never called. My wife made several calls to him and left messages that were never returned. We finally got a call back on Tuesday. Mr. Smith said that he did not show up because the part never came in. He never even offered an apology for not calling to let us know that he would not be out on Saturday as scheduled. Mr. Smith then began to tell me that he was not really familiar with repairing our type of washer (it's a Kenmore). Sensing his reluctance to continue with the repair and considering the lack of professionalism that he had already demonstrated, I told Mr. Smith to cancel the part he had on order and that we would hire someone else to do the repair. We had already paid him $185. He said he would keep $65 for a service fee and return the balance of $120. I was not real happy with this but agreed to it. I then hired someone else who came out and repaired the washer. Mr. Smith had misdiagnosed the problem and had ordered the wrong part anyway. I think this Appliance Doctor is guilty of malpractice. To this date (over a month later), we have not received our money back from Mr. Smith. I have made many calls to him and left many messages. I have never received a call back from him. I suspect that Mr. Smith's strategy is to wait us out, hoping we will eventually get tired and stop calling. Sadly for Mr. Smith, that $120 will not buy him the integrity or class that he is lacking.

The Appliance Doctor was very prompt and honest about my problem. He is very good, was almost paternal in dealing with my refrigerator when it died. He told me it would cost more to fix it than it would be to go out and buy a new refrigerator, which was great because some repairmen would rather just fix it and get the business. His price was reasonable for what he came out to do.

unknown

I wasn't really happy with it. He came out and charged me. He was late and didn't get here on the date that he said he would be here. He came out and did a quick look at things and then didn't show up when he said he'd be back. When he did give me an estimate I felt as though it was way more than what I wanted to spend and felt that I was ripped off on a service call. I feel like the guy knew what it was going to cost before he came to make the service call and that he only came out to charge me for the service call. His repair quote was way above the cost of replacing the machine which I did not do. I would say use someone else. He was late on both the service call and the return follow up.

We've used Rick twice now. Both times, Rick came out right as scheduled and provided an estimate for the repair. For our first dealing, he actually recommended NOT repairing the freezer telling us that while he could repair the coolant leak, this particular unit was likely to have more problems very soon. On a subsequent call, Rick provided an estimate for repair of our refrigerator. We gave him the "go ahead." He ordered parts and returned a couple of days later to perform the repair. When he got started, he found that problem was less severe than the estimate. He repaired the refrigerator and charged us close to half of his original estimate. Very honest, very friendly, and we will gladly recommend Rick to anyone who asks.

Rick found the problem and had the repair done very quickly.

Rick answered phone himself and was told about the problem with my range. He came out and looked at the problem, called service center to see about replacement costs and said as soon as the parts came in he would return to repair. Other than the total cost, I was very pleased with his service and professionalism. The range was repaired within two weeks.

Rick was very professional. I called them in the evening and they were at my home the very next morning. He was VERY professional and he was able to quickly fix my dryer and was really reasonably priced. I would highly recommend this company and I will certainly call them again for ALL of my future appliance repair needs.

Rick came out and found the leak,a rodent had chewed off a hose. Replacement part was ordered and the repair was attempted to be done the next business day, and discovered another hose had been damaged, no charge for this visit. The additional part was ordered and repair was done the following business day with full satisfaction.

Rick Smith was the person who did the repairs. He was very pleasant and courteous. He certainly seemed knowledgeable about the appliances and what needed to be done. A friend told me that they were a good company to use.

They came out right away. They only charged me for the service call and fixed everything really quickly. I have not had any problems with the appliances since they did the repair. I would recommend their services to anyone.

Appliance Doctor came out five times in total to fix my stove because it was a fairly complicated repair that required a lot of thought and parts. They lost out on the deal because they really took the additional time and energy to make sure I was totally satisfied. I thought that was great. I liked their customer service department and I would highly recommend the services of this fantastic company to others in my area. They will go above and beyond to make sure their work is accurate and their customers are satisfied.

It was a good experience. The tech (Ken) arrived well within the promised time frame for each appointment, and we were called each time to let us know when he was close to arrival. Ken had no trouble diagnosing the problem. The only issue I had, was that I had to pay for a full service call for the diagnostic visit, even though the tech didn't need much time. The return visit with the part was good, though for that I only had to pay for labor time and that was short (the part was covered under Maytag warranty).

AS I SAID, I WASN'T THE ONE WHO WAS HERE WHEN IT WAS INSTALLED. THE OVEN FUNCTIONS, SO I GUESS HE DID A FINE JOB.

unknown

HE WAS GOOD AND PROMPT.

IT'S BEEN GOOD. I'D GO BACK.

IT WAS EASY TO BUSINESS WITH THEM. I MADE ONE CALL AND THE NEXT DAY THEY WERE HERE AND SHOWED UP ON TIME. DID THE WORK AT A REASONABLE PRICE.