AMERICAN ALL DOOR & WINDOW

American All Door and Window worked with our schedule and set up an appointment window that worked for us. And even when we needed to reschedule our original appointment, they willingly worked with us. The technician arrived in a timely manner and even called before he arrived to let us know that he was on his way. He listened to our issue and went right to work correcting it. He exchanged the right side and left side sensors and moved both sensors further away from the garage door opening so that they would not be effected by the afternoon sun. He also explained why he could only move them so far so that they would still have the necessary support behind the wall board. While we did not mention in our call for service that our garage door was making all sorts of noises the technician noted it while he was there and made sure to lubricate all the appropriate garage door opening parts. Now, not only does the door open any and all times of the day it does so much, much quieter. We thought we might eventually need to replace the opener with a new model that might be quieter but now we do not think we will have to. We are delighted to be able to come and go without any issues with the garage door opener. This is the second time we have had to call about our garage door opener since moving in to this house in early Sept. 2013 and the second time the home warranty people referred our call to American All Door and Window. Our earlier call was handled as professionally and we would certainly call this company again whether we had a home warranty or not.

The salesman came out promptly to sell me the french doors and assured me that they do this type of job all the time. With the exterior of my house being brick, I was very concerned that the way they trimmed out the doors would not look good. I was assured that the door would look like it was an original part of the house except for the new grout may not match perfectly. The only brick to be cut was from the bottom of the window to the ground. The door was supposed to be special ordered to fit the exact dimensions of the current window. It was supposed to fit perfectly into the hole where the window was removed, and the only patchwork would be the bottom few bricks on either side of the door. The doors were ordered and expected to be delivered in two weeks. Five weeks passed when I found out the doors were in but there was no one to install them. A week later an installer came out with the doors. He cut out the bricks all the way around the window instead of just at the bottom. He installed the doors and was about to leave when I asked about the giant pile of bricks laying in my backyard. He said he was not a mason and was just here to install the door. He was going to leave the job with a 4 inch gap between the brick and the interior walls. All of the insulation was hanging out of the walls and rain was coming. There was also a big gap between the foundation and the dirt so there was nothing to secure the door threshold to on the outside. The door had no way to lock because the pin at the bottom of the stationary door had nothing but a dangling piece of thin wood to sink into. The door remained unsecure for about a week. Anyone could have easily gotten into the house. There was a lot of finger pointing between all the people involved as to whose fault it was, but not a lot going on to resolve the issue. I finally called the owner to see how we could quickly get my door secure and protect the inside of my house with something more substantial than painters tape. The owner seem genuinely interested in solving my problem, but never followed up with me like he said he would. The outcome was that they trimmed the door out with PVC trim instead of brick. It looks fine, but was not what I wanted. They offered to replace the trim with brick, but I decided to cut my losses. They obviously were not masons, and I had no confidence that they could make it look original. The simple project put my basement renovation behind schedule about 5 weeks. It cost me a lot of money because building material prices went up quite a bit on January 1. I would not use them again in the future.

Replaced 13 large windows as well as rotted trim and siding on 2 separate trips. Good showroom. Good notification of window shipment status and timely communication regarding installation timing (including weather reports). Very professional workmen. Nice people to deal with (both in the office and on the job). We plan on using them again.

Window Traditions did two separate jobs for me. The first was to replace the double hung windows in my 90 year old home with Andersen sash inserts and two casement windows with custom Andersen casements. The sales consultant, John, was a pleasure to work with and helped me select the correct grille pattern to keep the architectural aesthetics right in the house. I was originally interested in full replacement windows, but John steered me towards the sash replacements, since they would allow me to keep the original trim work. John and his team measured everything and ordered the windows. They estimated two to three days to complete the work. It takes a while to get windows from Andersen, but once they were ready I was on the installation schedule for the following week. The install job took two days. One of the casement windows was sized slightly incorrectly, but with a bit of carpentry wizardry the installers were able to make it work. I didn't have to wait for two extra months with plywood over the window, and Window Traditions didn't have to eat a window. Everyone was happy. The installation crew were friendly and professional, and they cleaned thoroughly after they left, including the windows. My only issue was that I had removed a piece of trim from one of the window casings before the install for another reason. The installers discarded it during their cleanup, and I didn't realize it until it was too late. This stuff is almost 100 years old--you can't exactly walk in to a hardware store and buy a twelve foot long stick of it. I asked John to help me locate another piece, and he obliged with some recommendations, but I was basically on my own. It was an honest mistake on the installer's part, but for $12k I expected them to replace it (yes, it's still missing). Despite that minor setback, I again hired Window Traditions to replace two exterior french doors and adjacent stationary windows with one, gigantic double slider. This was a custom door from Andersen that also took several months to arrive. The install was a one day project, and I was pleasantly surprised to see the same crew that handled my window installation. My sales consultant and the owner both worked with me to ensure that I had all the paperwork in order for the federal tax credits that were available at the time. My only other complaint is that--at least at the time--Window Traditions would not accept a credit card as payment for over $5000. I was somewhat bewildered by this as a business strategy ( let's make it difficult for people to spend lots of money, huh?), not to mention it's terribly inconvenient if you've left checkwriting back in the 1980 where it belongs. I guess you'll just have to kiss those airline miles goodbye and move on. Overall it was a very positive experience and I intend to use Window Traditions again in the future.

We are very happy with Window Traditions. We had two projects with them one bigger and one quite small- just two windows. It does take a long time to have the windows done, about two months and they are costly but that is ok, after all , it is a custom project. There was a little bit of a chaos at one point when suddenly a person handling our project left and we got a new guy, we did not feel comfortable with him and Ann ( the Owner) very quickly took care of us. She was very responsive and helpful. It felt nice , especially that it was a small project at that time. The guy that came to install the new windows ( i am sorry I do not remember his name) was fantastic, after he installed it he said that he can quickly paint the frame ( it was high up and the person doing it obviously had to use a ladder). that twas so nice of him. He did it at no extra cost. Just an nice gesture. We are very grateful. We have more windows to replace and will most definitely use Windows Traditions in the future.

After I placed the order in May, I was told after I followed up and was promised I would get the doors 2-3 weeks later but the company got the order wrong. About 2 weeks later I followed up again and they said it would another 2-3 weeks because the door was ordered wrong again. After the third time following up I was told the doors came in and they were ready to be painted, and a day before installation that they were in fact the wrong size. We are very dissatisfied and highly disappointed and would not want any one else to use their service due to our poor customer service experience. We were never told that there was yet another middle man in the process, we thought they were working directly with the manufacturer; but we were told at the last minute that another middle man was relaying the order to the manufacturer.

My wife and I purchased an Eagle Bay Window (Eagle is owned by Andersen Windows) from Window Traditions of Georgia. During the selection process, I was guided by Mark and Doug who were both quite helpful. Mark actually came out to our house to inspect and insure that the area we wanted to install the window was suitable. On a separate trip, Luis, the installation supervisor, came out to measure and determine what would be needed for a successful installation. Everyone at Window Traditions was friendly, helpful and professional. However, Luis the installation supervisor, was extraordinary. From the beginning of the installation to the end, Luis was a total professional, adept at problem solving and figuring out the most attractive way to trim out the window's exterior; he does not settle for just doing the job...Luis does the job to perfection. From sales to service to installation, this is one company that raises the bar. I'd use them again in a NY minute.

Jeremiah, was very professional, courteous, and knowledgeable of all faces of his job. Kept us posted of his progress at all times.

I am amazed. I am accustomed to generally good experiences with a few issues peppered along the way. I had no such experience today. Two gentlemen (I'm sorry I do not know their names) from Window Traditions installed french doors and sliding doors in my condo today. Every aspect of the experience was exceptional. They exceeded my expectations. They kept me informed this morning so I knew what time to expect them. They kept me informed during the installations. They were courteous. They stayed focused all day - no goofing off, no long breaks. They took great care to protect my flooring, grand piano, and other furniture. They kept their work areas clean, and went to great lengths to leave the work areas cleaner than they found them (imagine this - they cleaned up their mess and mine). They were meticulous about the work product, as if they were performing the work on their own home. I did not have to ask anything of them. It may be the single best experience I've had with a vendor/contractor. Every employee I met in the estimating and measuring stages were equally as cordial. The process of getting an estimate was painless. Unfortunately, I had to do it over the phone and email (my problem, not theirs). But their salesman was responsive. They guarantee their work for life (which is impressive). I was a bit surprised when the final estimate and work authorization arrived for me to sign. It included an attached terms and conditions unusually long for a consumer job. My impression is, they use this for large construction jobs and it does not seem appropriate for a consumer experience. It was lengthy and entirely one-sided (basically, my take-away is that I was accepting all risk and absolving them of most all responsibility). It was written much like any document prepared by an attorney. Given the one-sided tone and formal language, it gave me pause. In fact, it made me think they might be setting me up for a bad experience. I considered having an attorney review it to ensure my interests were protected. In the end, I decided to continue without consulting an attorney. Now that I have experienced the installation, I think this is a case of an overzealous legal department using a jackhammer when a simple household hammer will do. I think Window Traditions should reconsider this aspect of their sales process. I do think Window Traditions is expensive. These two doors cost more than $5,000. Granted, both doors required custom sizing and I did order a few extras to deflect rain. But still they did seem expensive. Now with the hindsight of their installation crew, I do not regret my decision to use them and recommend them to you. They will be my first consideration in the future for doors and windows. I am very happy with their work.

It was a horror story. In the process of performing the work our interior shutters were damaged. The windows were removed and replaced twice by different crews because of improper installation. The interior of our home and the exterior was left in a mess and we will have to have our front shutters replaced. The crews had bad attitudes and their bosses were no better. The house was filled with bugs because the workers left the windows open constantly.

This company replaced all of the windows on the front of our home. We were going to have them come back to do the back of our home this summer, but had such a horrible experience we are looking for a new company. One thing I didn?t realize about a window install was that my home would be left with huge gaping holes in it for hours on end, resulting in huge electric bills and bugs in my home, not to mention the dry-wall dust covering everything. Let me preface this my saying the issues we had were NOT at all related to the installer, who worked diligently without rest for the 4 or 5 days he was at our house. The install took him twice as much time as it should have, which means he probably got paid half of what his time was worth.The problem with our window install was that all the new windows measured big by several inches for our home. The window frames had to be widened, the stucco had to be cut, all the trim had to be redone, and the end result was that every window on the front side of our house ended up larger than before, by several inches. This caused me to have to purchase all new window treatment hardware, since the old no longer fit on the larger windows, at a cost of over $200. My window treatments no longer hang to the floor, as the window heights are greater now, and I am not happy with this.All of the inside trim and even the outside trim of the front door had to be caulked, primed and painted. The trim pieces used to replace the original were of inferior quality, thinner, knot holes, etc. They were barely painted, and looked very unfinished. I was, of course, not going to leave them this way so we had them painted.The trim of the top of the front door and the trim of the bottom of the large window are not parallel...they are clearly crooked, and I know this can't be easily fixed, so we are going to have to live with it. I complained to the manager and she said all the problems were installer related. Um, NO. The problem was the windows were measured wrong and they still expected the installer to work a miracle.