Knology Inc

TV Service - Cable, Phone Service - Landline, Internet Service


Services we offer

Data, cable internet, fiber data, web & email hosting, hosted, business, video, cable TV, music & data center solutions.

Reviews

3.45 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
40%
4
0%
3
40%
2
0%
1
20%


Rating CategoryRating out of 5
quality
3.6
value
4.0
professionalism
4.2
responsiveness
4.2
punctuality
5.0
Showing 1-5 of 5 reviews

debra L.
07/2014
3.0
cable tv service
  + -1 more
unknown
Description of Work: Very professional, can tell customer satisfaction is important to them, unlike other experiences we have had. I do wish cable company prices were more compatible but their prices are no higher for same type cable company. Even if prices were lower we would rather have good service than aggravation we have had in the past with other companies.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Tom L.
08/2013
3.0
cable tv service
  + -1 more
HD television picture is excellent, but their DVR is archaic ... no easy to navigate grid of shows, difficult to use favorite channels, unable to search for shows by name, and worst - DVR is limited to one TV in one room ... no whole house DVR here! Will be actively looking at other providers. Internet speed is excellent, but they didn't tell me that the speed I was used to with Comcast in Florida costs an extra $30 per month. Overall, I'm rather disappointed with this company.
Description of Work: HD TV, phone, Internet

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
3.0
responsiveness
4.0
punctuality
5.0

$130

Jackie J.
04/2013
1.0
internet service, cable tv service, landline phone service
  + 1 more
I have been a Knology customer ( $80 bundle package) for 4 months...and am now on hold trying to cancel their service. This has been the worst service of its type that I have ever had. The "installation expert" plugged the wrong cord into my modem and fried it - so I ended up having to rent a modem. The monthly bill was $20 more than advertised due to "fees" and the whole first month I struggled with getting the service to work - after a month and way too many phone hours and tech visits to mention - they finally figured out that their "new" service wasn't compatible with the modems they were using. I have to say that after hours of phone calls they finally authorized me a month free ("free" didn't include the 20 some hours I spent of my own time on the phone with them) service. Even today - calling to cancel their service I had to wait on the phone 22 minutes before I got through. This company needs some serious help! On a positive note - almost all of the employees that I dealt with were polite and showed good customer service skills.
Description of Work: I have been a Knology customer ( $80 bundle package) for 4 months...and am now on hold trying to cancel their service. This has been the worst service of its type that I have ever had. The "installation expert" plugged the wrong cord into my modem and fried it - so I ended up having to rent a modem. The monthly bill was $20 more than advertised due to "fees" and the whole first month I struggled with getting the service to work - after a month and way too many phone hours and tech visits to mention - they finally figured out that their "new" service wasn't compatible with the modems they were using. I have to say that after hours of phone calls they finally authorized me a month free ("free" didn't include the 20 some hours I spent of my own time on the phone with them) service. Even today - calling to cancel their service I had to wait on the phone 22 minutes before I got through. This company needs some serious help! On a positive note - almost all of the employees that I dealt with were polite and showed good customer service skills.

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
3.0
responsiveness
2.0


Trudy W.
06/2012
5.0
internet service, cable tv service, landline phone service
  + 1 more
I've been using them for 5 months. So far it has been okay. They don't broadcast in HD and I miss that. I'm saving $60 or $70 a month so it is fine. I haven’t had to have them come out except when they hooked it up. I will use them unless somebody else comes out with a better deal.
Description of Work: I use Knology for my internet, TV and phone service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Lewis W.
06/2012
5.0
internet service, landline phone service
  + 0 more
I have been using them for years. I give them an "A" overall.
Description of Work: Knology Inc. provides my landline and internet service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

    Contact information

    1241 OG Skinner Dr, West Point, GA 31833

    www.knologybusiness.com

    Service hours

    Sunday:
    Open All Day
    Monday:
    Open All Day
    Tuesday:
    Open All Day
    Wednesday:
    Open All Day
    Thursday:
    Open All Day
    Friday:
    Open All Day
    Saturday:
    Open All Day

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    TV Service - Cable,
    Phone Service - Landline,
    Internet Service

    FAQ

    Knology Inc is currently rated 3.4 overall out of 5.

    Sunday: Open All Day

    Monday: Open All Day

    Tuesday: Open All Day

    Wednesday: Open All Day

    Thursday: Open All Day

    Friday: Open All Day

    Saturday: Open All Day

    No, Knology Inc does not offer free project estimates.
    No, Knology Inc does not offer eco-friendly accreditations.
    No, Knology Inc does not offer a senior discount.
    No, Knology Inc does not offer emergency services.
    No, Knology Inc does not offer warranties.
    Knology Inc offers the following services: Data, cable internet, fiber data, web & email hosting, hosted, business, video, cable TV, music & data center solutions.

    Contact information

    1241 OG Skinner Dr, West Point, GA 31833

    www.knologybusiness.com

    Service hours

    Sunday:
    Open All Day
    Monday:
    Open All Day
    Tuesday:
    Open All Day
    Wednesday:
    Open All Day
    Thursday:
    Open All Day
    Friday:
    Open All Day
    Saturday:
    Open All Day