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The Floor Store

3.9(
10
)

Flooring Sales and Installation, Carpet Sales and Installation, Ceramic Tile

About us

Locally operated flooring company who serves all your carpet, vinyl, LVT, Ceramic, Marble and hardwood needs. Our experienced professionals will provide you with the best advice and knowledge, come visit us today!

Business highlights

12 years of trusted experience

Services we offer

Carpet, vinyl, hardwood, laminate, ceramic, stone, tile, custom showers, room makeovers, custom back splashes, & commercial flooring.

Amenities

Free Estimates
Yes
Senior Discount

5%

Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

3.910 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
40%
4
10%
3
20%
2
20%
1
10%
Rating CategoryRating out of 5
quality
4.3
value
4.2
professionalism
4.1
responsiveness
4.1
punctuality
4.0
Write a review
Showing 1-10 of 10 reviews
Angela J.
01/2019
2.0
flooring contractor
  + -1 more
Process was rough from start to finish. One wood install crew came out multiple times to install flooring in 2 large rooms, 2 hall ways, closets, and pantry. They installed light oak colored transitions on some areas and dark black colored in other areas, floor is a walnut or dark brown. Job drug on for months due to transitions coming up/unglued. Hall way had to be repaired due to transitions being re-glued so many times.(That's what the guy who was running the show said to me.) And the repair the boss of the wood floor crew did looked like crap. I had to hire a guy a few months after that to re-do that area. Several transitions were not seated properly. One was actually stuck mostly to my kitchen floor. Area in the hall needed more glue, it was spongy. When they ordered the 2nd set of transitions, they got the same wrong color. They scratched/gouged my existing 20 yr old wood floor in the foyer, scuffed walls, and other minor stuff. I also got floor store to put vinyl in my master bath. One guy comes out. Damages my waterline to toilet, re-installs and splits 20yr old 1/4 round and covers it with caulk. He left me with lumps under vinyl, then comes out to fix it. Left cuts in new vinyl. 2nd guy comes out to remove and replace it. He leaves and a section is making a sticky noise, its not bonding to slab. He leaves job not complete because he didn't bring cutting tool for transition. the one that was already cut, he glued it with white caulk. He didn't bring glue for wood either. And, yep, more white caulk on my baseboard. Good bye Floor Store. Had to file complaint with BBB.
Description of Work: wood flooring and vinyl purchase and install
Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
1.0
responsiveness
3.0
punctuality
2.0
$6,500
Cedric B.
05/2017
5.0
flooring contractor
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,500
Gina M.
11/2015
3.0
flooring contractor
  + -1 more
unknown
Description of Work: delay with the product delivery even though when ordered inventory showed flooring was available. This caused the job to take a minth to accomplish.
Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
3.0
punctuality
2.0
Nagelia S.
06/2015
5.0
carpet installation, flooring contractor
  + 0 more
It went very well.
Description of Work: He installed laminate flooring and carpet throughout the entire house. Approximate cost $2,100.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Debbie W.
04/2015
1.0
flooring contractor
  + -1 more
unknown
Description of Work: They came out to do estimate. He said would have it worked up by the weekend. My husband went to store on Saturday, estimate still not ready. Its been over 30 days still no estimate.
Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from The Floor Store
[member name removed], We did not realize that you haven't received your proposals. When we spoke with your husband that Saturday he asked us to email them to him. The emails we have are dated for Feb. 2 to his email address, We will contact you to make sure we have the correct information and forward the original emails to you.We apologize for this inconvenience, but we ask anyone who hasn't received their proposal to please call the store to make sure we have the correct information. Sometimes it's simply the email didn't go through and needs to be resent. Sincerely, The Floor Store
Melvin S.
08/2014
5.0
flooring contractor
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from The Floor Store
Thank you for your trust in us and than you for the positive review.
Thomas B S.
06/2014
5.0
flooring contractor
  + -1 more
The man did what he said he would do. First class installation that met my needs, and on time
Description of Work: Helped me select, buy and install new wall top wall carpeting in 4 bedrooms, upstairs hall and stairs
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,200
Response from The Floor Store
Thank you for the positive review!
jesse R.
04/2014
3.0
carpet installation, ceramic tile, flooring contractor
  + 1 more
It was all right. It took them a few times to get it right but they took care of it.
Description of Work: They did carpeting, tile and laminate flooring.
Rating CategoryRating out of 5
quality
4.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0
Response from The Floor Store
We are always grateful when we receive any feedback about our company. We are regretful these good people were less that 100% satisfied. Their valuable input has made us better and reiterated a strong resolve to ensure complete customer satisfaction.
Dale A.
03/2014
2.0
flooring contractor
  + -1 more
See above commentary.
Description of Work: We went to their store and asked them if they carried the flooring that we were looking for. They wanted to get a sample from their other store to compare with what we already had. They were to call us when they got the sample. After a week when we did not hear from them, we called back. They had "just received the sample". They came out and measured and gave us an estimate. We compared their estimate to another contractor and decided not to use them because they were $600.00 more than the contractor that we used.
Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
3.0
responsiveness
2.0
punctuality
2.0
$3,500
Response from The Floor Store
When this customer shopped our store they aggressively negotiated a substantial price reduction. For the product and services offered an additional discount of $600.00 was impossible. For another “contractor” (as described in their review) to reduce the price we provided leads us to believe one of the following scenarios: • The new “contractor” was an individual and not an established retail business • The products offered were not identical • The services offered were not identical as what was proposed by The Floor Store • There was some other way to reduce the costs of goods or services thereby reducing product or service integrity • The “contractor” lost money on the job The Floor Store encourages a fair comparison of all products and service pricing we provide. An unfortunate reality of retail is one store wins while another loses; this is the heart of America’s free enterprise system. The Floor Store works diligently on a daily basis to provide superior customer service and value pricing. The Floor Store refuses to sacrifice ANY quality of workmanship because of insufficient funding; we would prefer to not do a project at all if we cannot do it in the way MANY years of experience and MANY hours of training will provide. We gave this customer an EXTREMELY fair price that included absolutely no shortcuts or inferior products. We regret their decision to utilize a competitor however, we are confident our package pricing for this project was one that would have provided a superior finished job. What this customer failed to mention was the outcome of the other “contractor’s” performance. The Floor Store has only one location and has a significant stock of samples for customers to check out. Occasionally a client will ask us to retrieve a sample of a product we do not normally carry and that sometimes will take additional time to retrieve. The Floor Store was recently selected by Robins Regional Chamber of Commerce as February 2014 Small Business of the Month, an honor we are very proud of.
Michael O.
02/2013
4.0
flooring contractor
  + -1 more
The job went well. Were professional, performed the job up to expectations and on time.
Description of Work: Had carpet replaced in 3 rooms, 2 hallways, and stairs.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
Response from The Floor Store
The customer was a pleasure to work with. Was accommodating and knew what he wanted.

    Contact information

    4027 Watson Blvd 190, Warner Robins, GA 31093

    http://www.thefloorstoreonline.com

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 6:00 PM
    Tuesday:
    9:00 AM - 6:00 PM
    Wednesday:
    9:00 AM - 6:00 PM
    Thursday:
    9:00 AM - 6:00 PM
    Friday:
    9:00 AM - 6:00 PM
    Saturday:
    10:00 AM - 4:00 PM

    Licensing

    Bonded
    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Flooring Sales and Installation,
    Carpet Sales and Installation,
    Ceramic Tile

    FAQ

    The Floor Store is currently rated 3.9 overall out of 5.

    Sunday: Closed

    Monday: 9:00 AM - 6:00 PM

    Tuesday: 9:00 AM - 6:00 PM

    Wednesday: 9:00 AM - 6:00 PM

    Thursday: 9:00 AM - 6:00 PM

    Friday: 9:00 AM - 6:00 PM

    Saturday: 10:00 AM - 4:00 PM

    The Floor Store accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
    Yes, The Floor Store offers free project estimates.
    No, The Floor Store does not offer eco-friendly accreditations.
    No, The Floor Store does not offer a senior discount.
    No, The Floor Store does not offer emergency services.
    No, The Floor Store does not offer warranties.
    The Floor Store offers the following services: Carpet, vinyl, hardwood, laminate, ceramic, stone, tile, custom showers, room makeovers, custom back splashes, & commercial flooring.

    Contact information

    4027 Watson Blvd 190, Warner Robins, GA 31093

    http://www.thefloorstoreonline.com

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 6:00 PM
    Tuesday:
    9:00 AM - 6:00 PM
    Wednesday:
    9:00 AM - 6:00 PM
    Thursday:
    9:00 AM - 6:00 PM
    Friday:
    9:00 AM - 6:00 PM
    Saturday:
    10:00 AM - 4:00 PM