Kristain Johnson/Spotless Cleaning Services

They are honest, responsive and very pleasant. They always show up on time ready to work. Marian keep good scheduling communicatiins with me and is flexible when needed. I highly recommend her and her ladies.

Initially, Kristain said that she would do the whole deep cleaning for $150 and would only need two days to complete the work. We paid her the full amount in advance within 24 hours of agreeing on the price. Once the check cleared the bank, Kristain made her first visit to our mother's home. It was at this time that she revised her estimate of the amount of time and manpower needed to complete the job, advising that "doing the job right" would require the efforts of 2-3 people, working 4-5 days. She also advised that most cleaning services would charge double the amount she had quoted us. So, in an effort to be fair to her, we forwarded her a second check for $150. In the weeks that followed, we attempted to get her to come out to complete the work for which she had been paid. After our second check cleared the bank, she often failed to respond to phone calls or texts and rarely showed up on the days and at the times to which she and Mom had agreed and said she would need 3 months' maintenance cleaning payments (at a rate of $150 per month) before she could fully commit the time and effort to the deep-cleaning. When we balked at making such a cash outlay without her having completed the work for which she had already been paid, she became even less reliable and ceased answering our phone calls altogether. We have now decided that the only way we will ever get our money back is to take her to small claims court. I would not recommend her to anyone, at anytime--EVER.