Mediacom

I had them come out 7 times to get my service up and working. The phone worked after the first try but the internet and cable did not work. There was a different service man every time they came out to fix the issue. Every one of the service men stated the worker before did not know what they were doing but stated they did. The service would work for about a month and then would go out. One TV had a booster box and that went out completely. The other boxes went out with only upper channels available. When I call to speak with someone and they tell me the same thing I have already heard, I ask to speak with a supervisor and they tell me no! I have also been hung up on! I switched over to them because they gave me a lower price which I thought was wonderful. I am still dealing with having no service and I am tired of being punched around and tired of the abuse. The service providers that came out to TRY to fix they work were polite, but when I speak to someone on the phone they are rude and very unprofessional.

I don’t have many choices here. I pay them by the month. I don’t have much to compare them with except that I got the consumers’ report yesterday, and Mediacom falls at the bottom. The main reason I am still with Mediacom is that it’s easy to stay with them than it is to change. I have not had a problem with their cable service, but we drop out with the internet quite frequently over the past two to three years. The main thing is when my kids are doing papers and stuff that they haven’t saved, they lose all the stuff when it goes off, and it might stay off for two minutes or it might stay off for hours. Whenever I call, they are good about responding, but they cannot determine why we are falling off it. They come out when they say they will come out.

I am really not happy with our internet provider. But there is not a lot of choice where we live. For internet there is this one choice basically. There are so many trees and nobody can get the satellite so people who move in here are sort of stuck. We have a lot of connection and problem issues. We kind of live outside city limits a little bit and there is not a lot of choice. We have cable not a satellite dish. The people from this company say it is an electrical issue. They have come here a few times and re-fixed the cable and finally we had to get their representative who came said that people before him did certain things wrong and they were running wires all around guessing . It has been a mess. We have not been very satisfied with them. But we don’t really have a choice. It would be nice to have more providers in this area.

Terrible

Nothing changed