Annabells Movers, Inc.

"This customer was sent out a claims form a week from his move and was told to send the claims back in 90 days from his move date. The guideline to the claims form was sent to him with his claims form telling him not to text or email pictures or receipts. He was suppose to fill out the claims form and mail it back to us which he never did. If he would of have it would of included pictures, estimates of the repairs or purchased of the damaged items. Well {member name removed]started texting me his pictures of damaged items 4 months after his move. So his claims was declined due to his tardiness to get the claims form into our office. Our office was prompted to send him the claims form a week after his move, looking for him to get the forms, receipts, and pictures into us so we could honor his claims. As Movers we do have guides lines which we must follow to stay in compliance. Myron Davis Owner/President"

"This customer was so rude when we contacted her back. We offered to her Household goods insurance which provides three types. She didn't want to purchase any additional insurance, but went with our free insurance called Basic Valuation which covers .60 cent per the weight of the itemed damaged. She claimed her insurance covers moving and she didn't want more insurance. The mover claimed as he picked the item up it collapsed right in from of him and the customer and customer claimed it was old and it was ok. The driver said that the customer wanted him to park on the grass close enough to the building. The driver did not want to park on the grass after it has rained which made the customer more upset. We let all customers know under the discounted service move we do charge a fuel surcharge ($25.00), Long Walks fee ($25.00), and extra flight of stairs outside of the one at each location ($25.00). The customer used the single mother excuse to get an extra deal and a discount on top of a discount. Annabells Movers Inc. do provide service to a lot of customers no matter what their situation. We do want to provide to best of knowledge on ever move, but we can not guarantee a perfect move on every move."

"This customer called in last minute to book with us and we did try every effort to try to accomadate him on this day. We started with a new company Groupon which was a discounted service for the customers. Groupon was not paying us enough to be able to do full service moving at this low price. So yes we did get overbook at this time to try and break even on these moves. But It did not help us that we had to close business near the end of the year and regroup for the upcoming year (2013). We are no longer with Groupon, but we have joined companys like Yelp, Half Off Depot, Living Social, Kudzu, and Manta this year that will help us grow. And we are sorry if we could not accomdate this customer to his standards, It was our first year in the metro area with a new office, crew and management. We hope with a year under our belt that we have learned from our mistakes in the past and know that our future is looking bright! Thank you, Myron Davis Owner/President Annabells Movers Inc."