SOUTHERN STAIRCASE INC

Woody was our Sales person. It took him almost a week to reply to my call and email to move forward with the job. With the dely it pushed out all of the work. Once he got our signed contract and deposit, I could not get a response from him on the start date and the 2nd date for the re install. All I would get is that we should be there on this date but would not confirm. When the guy came out, think his name was Mike, he was an hour late and then told me he was leaving at 3pm. this would only work out to a 5 hour work day. The job was scheduled for 1 day as set by Woody. I called Woody and he said he would call me back. He did not. I got hold of Wayne, the scheduler, and he said that they would send out an assistant with Mike the next day. Mike and the assistant made it out and worked for 2 hours.....Mike got sick. They left. When MODA came out to look at the job, they noticed that 7 of the treads were hybrids, part oak and pine. They needed to be replaced in order to be stained. When I called Woody, he basically said oh well, we can order the new treads but it will take a few days. When asked why Mike did not notice this the previous day or that this was not discovered at the initial visit, go no answer. After talking to Woody's Manager, Mr. Scott, we got a final date and the promise of their best person. Also a small discount. Jon, the new guy, installed all 7 treads, trim and finished installing the posts and handrail. More than Mike did in 2 days! The project is finally done. I would not recommend them because of their customer service. Woody does not return calls and that makes it hard to conduct business. Received my final account summary. 2 invoices were ones I authorized, 1 for the original contract and another for a change order. Got 2 more that I have no clue where they came from and I never authorized. I contacted Southern Staircase but have not heard from them. How can you charge someone for something they never approved. It is like the car place putting on new tires without approval and expecting you to pay for them. Will keep you posted!