Sundry Waterproofing

With all the rain that had taken place we had a problem with a sump pump that had been installed previously. The workers came out and checked to see if it was working properly. Everything is good. Thank you for living up to your name and the services you provide. Willie and Mary

Three day project to jack up part of house that was sagging due to water shifting/foundation issues. French drains inside crawl space and in backyard to direct water downhill and away from foundation. Vapor barrier installed in crawl space. Very professional, great communication. They stand by their work. Would definitely recommend.

Best service ever! This started with Mario and Curt setting things up and the phenomenal team of Mario, Anibar, Jhanathan, and Roman doing the work. Mario explained the process every step of the way and the team left the site clean and ready for us to move our items back. Love this group of professionals.

Foster the Field rep, represented the company and himself with a ton of Professionalism. However, I was not satisfied with the workers. I was told that the job would be a one day job and that they will arrive at before 9am. Needless to say, they arrived very close to 10am. Few hours later, they went on a 90 minute lunch break. Moreover, what was told will be a one day job, turned into two days. The sealed floor crack did not meet my expectations. The gentleman that was in charge of the workers, was difficult to work with. My patio doesn't look good due to rain and asked the day before should we postpone the job because rain is in the forecast. I was told by Foster, there's no need to worry, rain isn't expected on Thursday (the day of the job and Foster's only blemish). Conclusion, I feel ripped off and I will never contact SunDry nor will I recommend them.

Very professional, prompt, and responsive service from start to finish. I would highly recommend them. They were not the highest quote but also not the cheapest. The price was fair and the work done was thorough. They also followed up when I had concerns. I could not recommend them any more highly.

Our experience of Sundry Waterproofing was a nightmare! Yes, the water proofing system itself seems to be working (although it's only be a month so time will tell). However, this company is poorly ran and unprofessional. There is such a lack of communication between the office, the salesmen, the workmen, and their customers. Our salesman sold us one project, the workmen completed something else, and when our concerns were brought to the office and salesman, we had to argue and argue until they finally agreed to fix the damages and discrepancies. The workmen themselves seem to do a good job, however I would never recommend the Sundry Waterproofing company as you cannot trust that what you are sold is what will be completed. It's such a shame as we chose Sundry Waterproofing out of 9 other waterproofing companies - we trusted them, and our trust was broken.

BEWARE OF THIS PREDATORY BUSINESS. I am SHOCKED that this company has enough positive reviews on Angie's List for them to come up as recommended so I had to share my experience. Sundry came out to help me figure out why we had standing water under our house and quote me for a solution. Sundry quoted me $10k to replace the entire sump pump and drainage system. They also tried to convince me there was mold I had to take care of, using what I suspect were not actually pictures of our house (I noticed what looked like part of a timestamp not fully cropped out of the corners). Luckily my brother-in-law is a contractor down in Florida who wisely advised me to get multiple opinions and quotes, so I was prepared to heavily scrutinize what every prospective company did and said. The company I ended hiring fixed it all for literally 1% of the cost Sundry quoted me. If I hadn't had a healthy dose of skepticism, as a new homeowner (and someone who knows nothing about foundations), I might have believed Sundry and had $10k more debt to my name. CHECK THE GOOGLE REVIEWS. There are plenty of other stories from people who fell for the scam and paid thousands, only to discover the problem was never fixed in the first place.

As an explanation for why I’ve allowed this issue to drag on for 2 years, I travel for work at lot and couldn’t stay right on top of these guys like I should. On November 6, 2017 the salesman Randolph Vereen arrived at my house and I showed him the issue I was experiencing with efflorescence in my basement. I explained to him that I wanted to tile my basement so I could make it into a livable area. I showed him a room that had previously been tiled but the efflorescence pushed all of the tiles up. He said their interior French drain system would prevent the water from getting under the slab and this would stop the efflorescence from forming. He said I could lay tile 4 days after the installation of their product. The interior French drain was installed on November 20, 2017 but several days later I was still seeing fresh efflorescence. I called Sundry and spoke with Kurt who said give it another week or two. Months passed and still I saw no improvement. I called again. I spoke with Kurt and he said it was mold. I advised him that it was crystalline efflorescence and not mold. He said he would send somebody to look at it. The guy arrived, swept my basement, and sprayed Bioguard. The efflorescence returned within a week. I called Kurt again and he said someone would be out to put down a sealant. Two guys came out and painted a thin strip of sealant of some sort where the 8 inch strip of new concrete over the interior French drain met the original concrete. I called Kurt after they left and asked him how that was going to correct the efflorescence problem I hired them to fix. He told me that the water won’t come through the sealant. Needless to say it didn’t help, and in time the efflorescence even popped up through the sealant. I called Kurt to tell him that I needed a solution because their product was not working as advertised. He said he would send someone out. A guy shows up and I show him all of the efflorescence. He tries to tell me that I have the efflorescence because I have cardboard boxes in my basement and the boxes cause moisture which makes the efflorescence. I pointed out to him that the boxes were on shelves, not the floor. He glazed over and was utterly useless. Fast forward and I’m in town again for a while so I call Kurt again about new, growing spots of efflorescence and he said he would send some guys out to look at it. I circled all of the spots with colored chalk so the guys would see the efflorescence. All they did was spray Bioguard again which just dissolves the surface salts. It doesn’t correct the underlying problem. It merely gives the appearance of a solution. I called Kurt immediately and told him that this was unacceptable. If the solution was a dollar’s worth of bio guard why did I pay them $9300 to install an interior French drain? He said something to the effect of their work is what they guarantee which appears in his mind to be that 8 inch strip of concrete that they laid to cover the drain system. I told him I didn’t hire them to install an 8 inch strip of concrete in my basement. I hired them to get rid of the efflorescence which was still coming up in the concrete. He said he would get back to me on Monday with an answer. That was five weeks ago and I haven’t heard a thing from them. As the final straw, today while I was cleaning up on the side of my house I noticed a drain pipe from a downspout along the side of my house that was hidden with leaves. Instead of running this pipe away from the house, these bozos have the output from my gutter’s downspout depositing the water right along the middle of the wall. They didn’t even run it like I originally had it to channel water away from the house. If they had left it alone it would’ve been better than what they did. In fact if I had never contacted Sundry, my basement would be no better but I would certainly be richer and a lot less aggravated. Please save your money and avoid these guys. Buy a dehumidifier that allows continuous drainage through a garden hose and pay somebody to make a small hole through your wall to the outside for drainage. This will save you $8500 or more.

My DSL line was cut when they dug a trench for drainage outside the house. This was the first issue. They installed a drainage system by digging into the perimeter around the inside of the basement and installed drain piping and vapor barriers. After the first good rain, you can see where the concrete that they used to cover the trench back up has moisture seeping up in several places. Before this, I didn’t have this moisture coming thru the floor.

Workers were on time, cordial and professional. Work was completed in the time and as stated. Premises were left clean. Though all was to moved, workers detached and moved a shelf that was on a wall they needed to work on. Also, I had been told that steps they had to move would not be replaced, but they were kind enough to put some part of them back so that I can get into the basement before they are replaced permanently. Options were explained for preventing water from entering a door that had a sunken area outside. Any questions I had were willingly answered. It was a pleasant experience.

On time as promised and Jonathan and his team were professional, work was completed on time. I would use their service again

Excellent. Prompt, price competitive and lifetime guarantee.

It took five day, and the space looks great.

The service was excellent, they are professional people including the helpers, the salesperson came & checked on the property, Mario walked me thru with the project; He did a follow up to check if the everything is working out well & if everything is being followed, worked on his design. I would use them again in the future and as a matter of fact, I already recommended them already.

It was excellent. I really appreciated the project manager, Jonathan, who did an excellent job.

I am very satisfied with the service on every level. It was easy to communicate with the office. I spoke to Curt several times and he was very responsive and had great follow-through. Mario was the technical manager who planned and priced my service. He is very professional and clearly has a command of the best way to design a waterproofing system. The pricing was fair. The technical team, two brothers, were wonderful. They were professional, efficient and very, very nice. The work was very hard and weather even harder. (nasty wet and very cold). They worked at a fast rate, constantly - no smoking or shooting the breeze with these guys. They do more work in an hour than a lot contractors in a week or more. I was amazed with their work ethic. If you have a leaky basement, I don't think you'll find a better waterproofing company than Sundry. I had a small portion of the basement done two years ago and the system works very well.

I had tight time constraints and Sundry Waterproofing delivered! A previous plumber had dug 5-6 feet below the dirt line and made some holes in my foundation to fix a sewer drain issue. Unfortunately, the plumber never finished the job and left me with several holes in my foundation and a pile of dirt in my driveway. Upon my call, Sundry came out the next day and gave a reasonable quote to fix this, as well as replace some insufficient vapor barriers in my crawl spaces. I agreed and they were able to schedule the job quickly. On service day, the work crew, headed by William, arrived on time and got to work. The crew (especially William) was very professional and got the job done in about 3 hours. I thank William and his crew for a job well done, and Curt (the owner) for his flexibility. I highly recommended these folks.

I was very pleased with my entire experience. Mario was very knowledgable and diagnosed the problem quickly. I did not feel like he was trying to oversell me, in stark contrast to 3 other companies that I talked to. Their price was also thousands less than their competitors. Jesus and his team were exemplary. The project took 3 days to compete. They explained each step of the process and provided a status update each morning and afternoon. Jesus even sent me pictures one day when I was not home when they were leaving. They took pride in their work, were courteous, and did a great job cleaning up. The basement looks completely different, and Sundry's lifetime warranty means that I can call them if I ever have problems.

Appointment was for 10:00am, he did call twice to say he was on his way, but did not arrive until at least 12:00pm. Seemed to be having technical difficulties with his phone, and so my husband told him it was fine to email the estimate rather than complete it right then and there. Never heard from him again.

They were very professional, and they did a good job. The quality was good. He fixed a lot of things on the outside for me.

They put a pro flo system in to prevent any further water coming in the house. They gave me a lifetime warranty. They explained everything to me. They cleaned up after themselves. These guys worked so diligently to get the job done and left no mess. Very nice experience.

We received a written estimate from Randolph Vereen, the representative of Sundry Waterproofing, on 12/27/2013, regarding a leak we were having in our downstairs office when it rains. Mr. Vereen advised my husband that he has been in the business for over 15 years and that what we need to stop the leak is a French Drain. A written proposal was provided with a cost of $2,210, due upon completion. The work was done on 12/30/2013, however while they were installing the drain, they broke a water pipe leaving us without water from 11 a.m. to 3:30 p.m. Once the work was completed with paid via check in the amount of $2,210 and received a lifetime warranty on the French Drain. When the next rainfall came, we checked the floor and again it was wet. We called the Company and advised of the situation. They came out, looked the work and said the ground needed to be graded away from the house, which was installed. Time went by and the floor was still getting wet when it rained. We called the company again and they again came out. This time they told us that it was the window leaking, but the drywall is not wet below the window. After the recent snow storm, with no snow hitting our window, when the snow melted the floor in the room was soaked. We have contacted the company, though they never answer the phone, and have been advised by Curtis Taylor that Mr. Vereen is just the salesman and gave the wrong information. The only way the problem will be resolved is to pay another $2500 for the correct drain. This is completely unacceptable.

Everything went great! From first contact with Curt who scheduled the quote, Randy to quote the job, and then Jonathan and his team of two to fix everything, the team at Sundry was awesome! I called to schedule to have someone come out and give me a quote after our basement started leaking like the titanic. We had been quoted a repair about 8 years ago for over $10,000. There was no way we could afford a project like that so we were glad that Atlanta went through a drought. With over 95" of rain at our house this year, the basement began to flood again. Two days before Christmas and 7" inches of rain of rain later, we bailed for 2 days straight. To Angie's List I went! I sent two Internet email requests to others on Angie's List companies but Sun Dry you had to call! Gasp! They had great ratings on Angie's List and they were more local than the National names for waterproofing (one which previously had given me a $10,000 quote). Curt answered the phone! Scheduled an appointment the following week. He called to remind me of the appointment the day previous to our scheduled time, told me Randy would be there to walk through the job and reminded me the quote was free so ask lots of questions. The date of the appointment arrived and I got a call from Randy that he was running about 45 minutes behind. He had been caught up on another consultation but would arrive at our house as soon as possible. Really? No one ever calls these days when they were going to be late! So I began to think the consultation would be less likely a car salesman, high pressure "deal" like 8 years previous. Randy spent an hour discussing the pros and cons to the two or three options we had. (Though I had done some research already to what I wanted). The lifetime guarantee sold me on the interior (which I did not want to do) option. Hey if I can guarantee a dry basement to the buyer of my home...that was a done deal! He never pushed any add-ons and told us we did not need some additional expensive repair work. He did tell us if we wanted certain additional things done that Sun Dry could do them but never pressed the issue. Even answered a non-related foundation issue that we had of bricks falling of the garage with not a big issue, just cosmetic. Our Twenty -Four year old house has its issues! I knew the price range of the job after talking to several people who have had their basements repaired in Conyers recently. It was a fair price, the 10% coupon on Angie's list was honored and away we signed. Curt got us scheduled, he called twice to confirm the job and told me when the crew would arrive. He missed the guesstimate by 5 minutes. :) Jonathan arrived at 9:35 am. His crew was professionally dressed and ready to work. He walked me through what he was going to do for two days. My husband and I both work from home so just to let you know the first day is LOUD! Randy told me they would Jackhammer and away they did! The entire outdoor front drainage system was done the first day. Cleaned up and not a piece of trash to be found. Day two: Jonathan and crew arrived on-time and ready to work. The interior drainage system and cement job was done by 6:00 pm as promised. Basement is cleaned as well as to be expected. Jackhammering does create quite a mess but most of our unfinished basement "crap" was covered in plastic by the crew. There also was some additional damage that Jonathan felt needed attention and did the work without any additional charge. "We did not charge you for the additional wall repair, but it needed to be done and done correctly." Really? Again, Awesome customer service from the first phone call to every detail in the basement! The biggest kuddo, besides the complete professionalism, was Jonathan engaging my 8 year old son who loves to work with his hands. He told him what they were doing, joked he could work with the crew and was great with my over-curious son. They even told both my kids they could leave their "mark" by writing their name and putting their hand prints in the concrete if it was okay with us. Yes! they loved it and now we have a personal memento of all the hard "bailing" work we did this year. I took a picture of their "signature" to mark the occasion. One additional note: I am on the Board of Directors with a gentleman who owns a home remodeling business. He knew of my issues in the basement this year. We were laughing over all the issues in my basement and that I FINALLY fixed my issue...Him: Who are you having fix the basement? Me: Sun Dry. Him: Really? (Shaking his head), they do all my waterproofing in my remodels. Any problems we have had at all, they handle it immediately. You dealing with Curt? I knew then for sure I had picked the right company. Bring on the rain and let me toast a glass of wine to a dry basement. If not, I am calling Curt to send back Jonathan!!

They were professional, on time, they completed it within their own deadline, and the job was great! I would definately recommend them to others.

Perfect. They had to jackhammer the concrete, install the drain inside and out, and clean up.