WILLIAMS SEWER & DRAIN, INC.

Matt and Brandon got to us as quickly as possible, and their work was super. The City did cut the water off, but these two guys dug out and replaced our cut off valve. Thankfully, the water did not run all night, but we now have a proper water cutoff. Thanks again to Matt and Brandon for their expertise. We hope to get them the next time we need work done. Thank you!!

The guys that came out were polite, professional, and helpful, answering all questions I had. They did a decent job finding and then digging up the septic tank access. Damage to the yard was minimal under the circumstances (we only had a general idea where the tank was). Will definitely use them again.

Prompt service and job was completed quickly.

They were here when they said they would be. They were friendly and professional and knew what they were doing. They performed the services quickly and explained everything they had to do and why.

Scott was knowledgeable about our septic system and options to repair it. His awareness of other systems in our community really helped us know we had the right company for our job. His crew was great to work with: quiet, professional and very polite. They left the yard neat, even reseeded the work area! If anything was a concern, it was waiting for our job to get started. But, they were well worth the wait.

Background: I live in a subdivision where the builder was limited to providing septic systems to all the houses. I have owned my house for 8 years, during this time I have had septic problems for 6. First my drain field failed, I increased the field by 100 feet. Then one of the diffusers was crushed, I dug it up and poured concrete over it to seal it. Then a year ago my field stopped perking and started pushing sewage to the surface in multiple locations. At the same time, Columbia County installed a new sewer line in my neighbor hood. The sewer line ran along an existing creek. If you were lucky enough (I was not) to be on the same side of the creek as the sewer line then you could attach. I petitioned the county to allow me to cross the creek to no avail. I finally was given permission from the county to cross the creek; however, outside of any county easements. Williams Sewer and Drain performed outstandingly! Scott Williams the owner personally spent two hours with me prior to writing up an estimate. He then painstakingly worked with the county to allow me to enter the easement along the roadway, so I did not have to enter my neighbors property. His team of professionals dug a 500 foot trench, installed 4inch pipe and re-worked the plumbing under my house. This all took three days to do. Surprisingly, Williams only interrupted my water flow for a couple of hours. They reseeded my yard, filled the septic tank with concrete and provided a me a walk through of everything they did.The company was very professional, they stuck to the estimate, and provided very responsive answers to my questions. This was a massive undertaking. They proved that they were not only up to the task, Williams exceeded my expectations through the entire project. Job Well Done!

I called 4 companies to bid the job. 2 were apparently so busy they did not need the business since they never even returned the call. 2 companies came to bid the job and Scott was the only one that crawled under the house, got his nice shirt dirty, and came up with a solution that would cost me less money than the other company that bid the job. Scott was there when he said he would be, he personally talked to each business around me since he had some heavy equipment that would need to be in their parking lot. His team was there early and they did a great job. This may seem like a small thing, but they all had logo'd shirts on, so I knew they were part of his crew. He ran into a few issues as they were doing the job and kept me well informed. He had to break apart a sidewalk that we did not think would have to be removed, but because of a giant root ball underground, it became necessary. I now had a problem with a missing piece of concrete and the work was being done on the playground at my daycare. Scott saw the look of panic on my face when I thought my playground may have to be shut down for days. He was able to give me a name of someone who could help, and he was there first thing the next morning. They did a great job cleaning the area after they were done. They even rolled back my expensive eco grass and when I walked into the area, you would have never known I had the entire place torn up just hours ago. Scott stopped back by the next day to ensure the concrete was being poured and I was taken care of. The concrete was NOT part of his job, and I had already paid him, so in my book the extra customer service I received was beyond what I expected. Service is VERY important to me, and quite frankly I find it almost non-existent in our world today. I was very pleased with the whole experience, and anyone that can make a septic tank problem a pleasant one is doing a pretty good job. I would highly recommend them.

They came out immediately. They are very responsive and honestly worked half when they were planning on to get me done the day that I was there. They were able to diagnose the problem which was the roots growing into the septic tank. Instead of suggesting that all the pipes have to replaced, they did some tests and looked through. They really took care of right then and were very honest of what need and did not need to get done. It has been great since so I was pretty happy with them. For what they did and the timing, they did a great job. Their pricing was good too. It was not high compared to others.

thorough and efficient

I am going to completely rewrite my review, because I had a bad first impression but the company has been good about rectifying my complaints. I called them to replace some broken pipes around my well that had frozen. When the water came back on, we discovered a massive tear in a copper pipe in my attic, so while they were here they replaced that pipe in the attic. The main problem is that after they left, there was a lot of water still in the insulation in my attic, which they hadn't talked about, and shortly after they left half my kitchen ceiling collapsed. They did their job and everything but I feel an outstanding worker would have told me I had a lot of water in my attic needing to be drained/removed. Another small problem is that they had disposed of the broken copper pipe and it was needed for my insurance claim. While my insurance claim was being processed (to fix my kitchen ceiling) I called Williams Sewer and Drain to see if they could find that, and they didn't return the call, but it turns out that they had tried to find the pipe and had gone to some trouble to do so. They also offered to speak with my insurance adjuster personally, but my insurance company was convinced I guess so the call was not needed. A tree had been damaged while they were working at my home and they replaced it. All in all I believe these are honest folks who do care about customer satisfaction. After my experience I am going to suggest that homeowners a) ask your plumbers to leave broken pipes with you "just in case" and b) check the repairs and check for any mess that can cause further damage (like a ceiling falling down).

They were very efficient and knowledgeable.

They are very good. They came and did the job and cleaned up. I recommended them and they did a beautiful job. I am satisfied with the work.