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The cabinets were well made and Mr. Truitt made a good impression at our first meeting. We discussed in detail every aspect of the project and I ended our meeting asking for a quote that included everything we discussed with all the bells and whistles. I told him I could take away if need be to meet budget requirements.
However, each time we would agree on a service and cost of service, when it was time for the work to be done, Mr. Truitt would add a cost and tell me that it wasn't included in the quote.
The job was very frustrating because I felt I was being taken advantage of every step of the way. After paying half down and realizing that he was adding costs as the project progressed, I started asking for more detailed quotes and never got the level of detail I felt was acceptable. I believe he purposely added some wiggle room and never put anything in writing because he knew he would be adding the cost later when I had no choice but to continue the project with him.
Mr. Truitt has a lot of potential. The cabinets were well made and beautiful. Hopefully, going forward he can provide better customer service.
The lesson I learned was that I should have never started the project without a very, very detailed list of what we verbally agreed on.
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