Service provider showed up to first appointment with all five of her children. It wasn't very professional. Jennifer spent more time talking to my daughter than talking to me about what I needed done. There ended up being a larger mess due to the children playing with the toys and tracking dirt around.
Description of Work: Service provider was to provide a deep cleaning and then help with regular maintenance from there.
Rating Category
Rating out of 5
professionalism
2.0
responsiveness
4.0
punctuality
4.0
Johnny W.
07/2014
1.0
house cleaning
+ -1 more
They never showed up. One of them gave us a quote we couldn't afford. The other one was supposed to come back and take a look and she gave us kind of a ball park figure and she was supposed to come back and look and she never came back, never called back, nothing. She didn't come and take a look. My Mom tried to call her, left a message and she never showed up, never called back. The first one was $100 and we are both on Social Security, we can't afford that. And it's not that big a house anyway. The second one said she would come take a look at it, if she could do it for less, and she never showed up. I guess she decided it wasn't worthwhile or whatever, but I mean she could have least returned the message.
Description of Work: .
Rating Category
Rating out of 5
value
1.0
professionalism
1.0
responsiveness
1.0
$65
Response from A Transformation Cleaning Services
I never cleaned this house..We have a minimum of $95 to go to Senoia to clean any house..I personally go and do the work myself with my helpers as of last October. There is no one else to talk to regarding any work other than myself...
James M.
09/2013
5.0
house cleaning
+ -1 more
It exceeded my expectations and I have scheduled another visit
Description of Work: Completed a thorough cleaning of my residence Prompt and efficient
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$95
Response from A Transformation Cleaning Services
Thank you [member name removed] for your review! We look forward to helping you with all your cleaning needs.
Jill W.
09/2013
2.0
house cleaning
+ -1 more
The owner wasn't there when we arrived. Her 3 cleaning girls showed up on time . The house wasn't dirty, just needed freshening up. floors, baseboards, bathrooms, kitchen etc needed wiping down from dust. vacumn the carpets, clean out cupboards and drawers. That's about it. The owner showed up 2 hrs later. For 3 girls they should have been done by then but were about half done. The owner showed up with her two little kids, and proceeded to let them run all over our house. The walls had just been painted so I asked her to please remove her kids from the house. We paid alot of money to have it painted to let them run all over with dirty hands on walls. She got mad that I told her that and left. Her girls took 5 hrs to clean!!!!! I could have done it myself in 2 hrs!!!!! Plus they didn't do much of anything for being there five hours. The floors and counters were sticky with whatever they used to clean with. I am very unsatisfied with the whole job. And also feel the owner is very unprofessional from start to finish. Even talking with her initially on the phone was difficult because her kids were screaming in the background the whole time, as well as her talking to them while I'm trying to talk to her. This was my first time using Angie's list and I don't think I will use it again after this nightmare experience. Thanks but no thanks. I wish I could have my 275 dollars back, cause I had to go over most of the sticky spots they made with their cleaning solution. I'm sure this won't be addressed any time soon, I just had to get it off my chest in hopes someone else won't have the same experience.
Description of Work: Cleaned a rental house for move in.
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
1.0
responsiveness
4.0
punctuality
4.0
$275
Response from A Transformation Cleaning Services
I apologize for your bad experience that you had with us. To address the issues listed above; the owner will drop in at her convenience to any job at any time to make sure the job is getting done properly. The house had dust from remodel work and should have took about 3-5 hours depending on the kitchen condition from prior use. Yes the owner did have her kids with her, they were not running around every where and she did not get mad at you for what you said. It did take the cleaners a little time to do the work giving the fact that there was people in the house that they were working around. The problem with the floor could have been one of two things. If the floor was walked on before it dried then it would be sticky to the shoes that walked on it or the solution was mixed to strong. (Which could have been fixed) If there was any problems with the cleaning the owner should have been contacted immediately to fix the issue. She would have fixed all problems. Do to the fact that this job was done in May and is now being addressed causes a problem for fixing any problem. We have a 100% satisfaction guarantee limited to 24hrs as stated in the brochure. We would have refunded your money if we could not have got the issue corrected. This is the first time we have ever been called unprofessional in any manner. If the time it take a cleaning crew is to clean is ever too long for anyone I highly recommend that they clean it them selves.
Virgil William W.
08/2013
5.0
house cleaning
+ -1 more
The job was completed in a timely and thorough manner... a truly fantastic performance by "A Transformation Cleaning Services." This house was in an incredible mess and Jennifer and her crew did an awesome job of cleaning out and hauling away all the nasty trash. This is a job I would not have wanted to do myself. I truly cannot sing their praises high enough. I actually joined Angie's List just so I could post this review because they deserve it. Just so you know, I am not a personal friend or relative of anyone at "A Transformation Cleaning Services" and I would not hesitate to use them again if necessary.
Description of Work: Friends in California have a rental house that was severely trashed by the tenants when they moved out, leaving massive amounts of trash in all rooms of the house. I contacted "A Transformation Cleaning Services" to get a bid on removing all the trash. They came in with the best bid and I gave them the job. They did a fantastic job. It was almost better than I could have expected.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$325
Response from A Transformation Cleaning Services
Thank you so much (removed member name)! I hope your friends can get the house back to normal. We look forward to helping you with any cleaning needs in the future. It was great to meet you and thanks for your time.
Rod H.
08/2012
5.0
house cleaning
+ -1 more
The clean the entire at a very competitive price and are hard workers. It's a lot of work but they are always upbeat and very positive.
Description of Work: They clean the entire house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from A Transformation Cleaning Services
Thank you [removed member name] for your review!
Sophia B.
08/2012
5.0
house cleaning
+ -1 more
They are very thorough job and they're dependable. For having someone come in your home, they are very trustworthy, as well. They do a very good job. I'd recommend this company.
Description of Work: They come every three weeks to do house cleaning.
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Service Categories
House Cleaning,
Home and Garage Organization,
Window Cleaning
FAQ
A Transformation Cleaning Services is currently rated 3.8 overall out of 5.
Monday: 8:00 AM - 5:00 AM
Tuesday: 8:00 AM - 5:00 AM
Wednesday: 8:00 AM - 5:00 AM
Thursday: 8:00 AM - 5:00 AM
Friday: 8:00 AM - 5:00 AM
A Transformation Cleaning Services accepts the following forms of payment: Check
Yes, A Transformation Cleaning Services offers free project estimates.
No, A Transformation Cleaning Services does not offer eco-friendly accreditations.
No, A Transformation Cleaning Services does not offer a senior discount.
No, A Transformation Cleaning Services does not offer emergency services.
No, A Transformation Cleaning Services does not offer warranties.
A Transformation Cleaning Services offers the following services: We offer maid services, move in/out cleanings, post construction cleanings, organizing services, and window cleaning.