Top Floors Carpet One Floor and Home

Description of Work: Remodeled bathroom, tiled shower stall.

Description of Work: Installed hardwood flooring in two rooms and on two staircases. Installed cork flooring throughout second floor.

Description of Work: refinished hardwoods after a water damage claim. also refinished hardwoods 2 years previously after normal wear and tear and did a great job, with very reasonable price, at recommendation of other friends! No regrets for my choice!!

Description of Work: We are redoing our entire house. One section of the lower level is in the process of being made into a home gym. Over a period of a month, the entire room was stripped of carpet, paneling and stripped back to the concrete and reconstructed, adding two doors and rebuilding three windows. Painters had worked for several days to finish the ceiling, beams, wall and trim. All vents and outlets had been replaced. In other words, the room was finished. Now it was time at last to lay the floor tiles we had chosen for the home gym floor. When we picked out the floor, the tile sample we were shown was thick enough to be used as a home gym floor. The product that arrived was a small fraction of the width of the sample. (Two workers arrived with the tile, only one of whom spoke any English, and that evidently as a second language. I had specifically told the salesperson NOT to send workers out without a supervisor who spoke fluent English. I told her if the supervisor could not stay with the workers, she and I could not do business together. She agreed.) I pulled one tile out of one box and saw the inferiority and certain inability of the product to stand up under our various exercise machinery and free weights. I was certain the tile would crack. I quickly saw the incomprehension in the faces of the two workers. I asked where their supervisor was and was told that he was not coming. I read the directions on the box - the directions indicated that the tile was to go on a foam base after the prepped floor had been warmed for 24-48 hours. The cement part-basement floor was in no way warm on February 21. I asked the workers about the required foam base - they were not given any foam base. "No No foam No base." I asked them if they read the directions. One man clearly had no comprehension of the English language and simply shrugged. The other leaned down and looked intently at the directions on the box UPSIDE DOWN! I watched him for a minute or two and asked "Are you reading that?" He nodded. I said "It's upside down." He kept looking at the box. I yelled "You can't read that - it's upside down!!" Then he stood up, shrugged and said, "No No. We don't read directions. We do this all the time. No directions." I told the workers NOT to put the product on the floor. I told them to leave "NOW" and take the boxes out of my house. I told them they were not putting that on my floor. I was making very clear motions with my hands and body to prevent them from going out onto the floor. The only one who seemed able to understand me at all said he had to approve it with the "Boss," so he went outside with his phone. The other man began to remove the tile from the box. I put my hands on the box, shook my head strongly and said "NO!!" He just shrugged, sat back down on the steps and put his head in his hands. After some time, the first worker came back inside, handed me his phone and simply said "the "Boss" - here." Before I took the phone, I said to the man with the phone "Take these boxes back to your truck. I do not want them. Do not put them on the floor." I wasted at least ten minutes on the phone arguing with the obviously English-American "Boss" (he kept insisting that my order could not be changed, that I had to take this tile, and that I didn't know what I was talking about). I realized I had nothing to argue with this man about and told him it was not the product I agreed to, I did not want it, I wasn't going to take it, I didn't owe them for it, and that I had already told his men to take the tile and leave my house. When I hung up on the "Boss" and went downstairs to return the worker's phone, the two workers had taken the tile out of the boxes and thickly slathered my newly cleaned and prepped concrete "home gym" floor with thick white glue. When I told them to take the glue off, one man shrugged and the other started rattling off explanations in two languages as to why they couldn't take the glue off the floor. He kept pointing to the floor and yelling "we just put it on. We can't take it off." I said, "I did not tell you to put glue on the floor. I told you to leave!" He then told me that the "Boss" told him to put the glue on the floor. I told them to GET OUT OF MY HOUSE and I essentially chased them up the stairs and out of the house. I immediately called my home contractor who sent three of his subcontractors over to scrape up the glue. This process took most of the day and cost me several hundred dollars. Even with the glue scraped up, my shoes still stick fast to the floor. We can't even enter the room until the new product is installed in two-plus weeks. The glue has attracted dirt, dust, and all loose objects blowing in from the laundry and workroom behind said "home gym." We haven't yet decided what action we need to take against this company. Be Aware.

Description of Work: They installed 77 square feet of custom granite countertops in my kitchen.