Coolray and Mr Plumber - Eastside

Recently purchased a home in Roswell GA. The HVAC systems were installed by Coolray Heating and Cooling. Therefore, we called Coolray to install new thermostats and service the 2 systems. Technicians, Max and Charles were very knowledgeable, explained things clearly and thoroughly, and were not rushed to complete the job. They took the time needed to answer all our questions, provided exceptional customer service, conscientious, respectful, and courteous in keeping our house clean, wearing shoe covers. Impressed with their professionalism and expertise. Thank you Coolray!

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We had wetness on a carpet but we didn't know why the carpet was wet. We had some plumbing issue where a toilet was slow to flush and we wondered if there was a clog and it was somehow leaking into the bedroom. They hunted down the issue. they fixed the clog. They found that there was no leak. That was good. The workers, the work they did, the price they charged, the professionalism was all good.

We had a leak. They came out, they wanted to charge me a fortune to fix it with a high price item. I chose to do a lesser temporary fix. I called a different company who said that the work Mr Plumber had done was not well done and that they did not diagnose the problem correctly nor did they fix it correctly. I called Mr Plumber back out to fix the issue. They did, they sent some one out and They fixed the issue. I did have to call them twice, they did make it right but initially they did not and I've been a customer of theirs for a very long time. I was disappointed but they did make it right. They had to do it twice so in my book that is not very good. I would think twice about using them again. They did make it right in the end but it took more effort on my part and my time. The workers were very nice but the first one was not very competent.

I don't remember the cost, it wasn't a lot. I have used them several times before in the past. I usually just kind of when I have problems, call them. I gave them a B and the only reason for that is because of the price. I have been using them for years. They are very courteous and they are very informative. Price-wise, I am not really happy. I had discount coupons some years ago but they did expire.

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They have done pretty good work for us.

We have been using them for 7+ years and they've been very good. We were able to get them out almost immediately the first time we used them. They are very reliable.

This company had an air conditioner repairman come to our house on 05/16/2015. Our appointment window was from 8am to 12pm and we had to pay $79.00 for him to come out. Well, the repairman showed up at 3.30pm and told my wife our unit needs freon r-22. I spoke with him on the phone. I asked was him how much should be added to the unit. he stated, he didn't know. I asked him to guess since he did it for a living. He then told me 8 to 10 pounds at $99.00 a pound and it would be $310.00 to detect the leak. I asked him to put my wife back on the phone. I told her to get him off the property. (1) My wife paid him the $79.00 for coming three/half hours late. (2) Our A/C unit is a newer unit that requires the new freon which is cheaper. (3) He wanted $310.00 to find the leak. The person that installed the unit mess up the valve seal with his touch. You could clearly see the leak. I 'm sharing this information so buyers BEWARE.

The appointment was requested online on a Sunday night and we selected that they confirm during normal business hours because we figured it was too late for them to confirm in the evening of a weekend. We got an email confirmation at 8:25pm AND a phone call a couple minutes later. Impressive!! They called again the next morning to schedule a time and the service tech, Kirk, arrived as scheduled. We hope all of Coolray's technicians are as personable, efficient and professional as Kirk is. His integrity and honesty were evident. We thought the unit was going to need to be replaced; but it turned out to be something very simple. YAY! We would absolutely, positively, without a doubt use Coolray again and we HIGHLY RECOMMEND them! Our experience, from start to finish, was outstanding! Receipt# 861074

Always have had good experience with this company.

An excellent job was done.

They are terrific. They were very reputable, thorough and professional. I ended up getting an annual contract for the plumbing component of the corporation. The annual contract that I have signed is for them to be flushing out the water heater and checking on the water systems in my house.

They were excellent. They did a good job and were professional.

They were incredibly responsive, knowledgeable and professional. They didn't try to selling more than I needed. The installation was in a very difficult spot - crawl space - but they didn't complain and did a great job.

The service and installation far exceeded my expectations.

Overall, it was a very bad experience. I expected a much higher level of service from a company of this size. One of the managers called me and explained that they didnt want to take the job because it was too complex. I felt like the reason they didnt want to take the job was due to the fact that we had new systems installed, and we didn't use them. The technician was over two hours late for the job, and never bothered to call. We had to call the office twice. After the manager called he agreed to not cash the check we gave them for the service call.

Long story short, Mr Plumber came out to do an estimate for plumbing, backed out of my driveway, knocked over my brick mailbox, and left without notifying me. The next morning, I saw the damage and remembered seeing the plumber's truck parked extremely close to the mailbox the night before. When I called to alert them, they vehemently denied that they were responsible and even claimed that the mailbox was already damaged when the plumber arrived. If that were true, he wouldn't have been able to get INTO my driveway because bricks and stones would have been blocking the way! Needless to say, they refused to pay for the damages, so we filed a police report. Thank goodness for homeowner's insurance. I would never recommend such a dishonest company to anyone.

They did a good job. They arrived on time and did the installation. They explained what was going on. They cleaned up when they finished. So far, the weather hasn't given me the opportunity to test the system, but as far as the installation, they did a very good job. I got five estimates and they were the lowest. The price was a good value. The quality of service was excellent. They arrived when they said they would, and were prepared to do the job. They had to call for more extra materials, and those were brought over very promptly. They were here all day. They were very professional. I would use this company again.

They were excellent. They gave me a really good price. I bought a foreclosure house and they gave me all kinds of tips and deals. They checked out all of my wiring and did extra things to make sure everything was working. They went the extra mile and didn't charge me extra. They were punctual, responsive, and professional. I would use this provider again.

I would absolutely use this company again in the future.

They were fabulous. They got out here very speedy. They did good work for a good price. We were very happy for them.

They were really good. We got better equipment from them, and we got a much better warranty. The gentleman who came out to give me a quote, did something to the vent in my bedroom, which no other company has done it. The other company was going to reline, and put in all new ductwork. He turned the vent around, and fixed the entire problem. He saved me $300-$400 in a two-minute activity. This house is 20 years old. It was amazing. He went over and above the call of duty. He said if this doesn't do the job, he will come out, and do the duct work for free. We don't get to see all these things today. We have already recommended him to others. He was great.