Chitner Floors

They did a great job from beginning to end. We got multiple quotes, and theirs was one of the best. Scheduling went smoothly, and they showed up punctually. More important the process was hassle free from beginning to end and our floors look great.

The service was excellent. The quoting process was very straightforward. They were not constantly trying to upsell like other vendors. I really liked that the guy gave me an approximate cost over the phone and then came out to give me a firm price. They were very efficient and paid attention to detail. They went the extra mile to get things right. They came out to do a second coat and decided it wasn't quite dry enough so they came back the next day. I was very impressed. I would absolutely use them again.

Chitner Floors was contracted to refinish the existing hardwood floors and install new hardwood treads on the stairs where carpet used to be installed. The floors took twice as long to complete, since 1/2 way through the job, Andrew Chitvanni notified us the color did not turn out the way it was supposed to, thus they had to start all over again. The delay was 3 days over the original estimate and as a result experienced additional costs with hotels, pet care and travel expense. The contract do the floors also included, in writing, that Chitner Floors would replace the balusters on the stairs since they had to remove them from the old treads, as well as finish the stair backing and baseboard molding The balusters never were replaced and most of them were broken and unusable after they removed them, the stair backings were never finished, and the baseboards were never painted.. I asked the owner of the company why the balusters were not done, he replied "I'm not used to doing the whole step." With the balusters left undone, another delay was experienced since Chitner Floors arranged for another contractor to finish the work on the stairs. The morning of the scheduled work to finish the stairs, the carpenter calls and said he was busy for the next 4 weeks.Overall, the mix up with the color, lack of support for the balusters, and time spent added up to about $1000.00 over and above the original cost of the project. Chinter Floors verbally promised to put some $$$ towards the cost of the stairs finish and present my wife with a gift certificate to her favorite restaurant. That has not happened nor have I received a reply when I call about it.A bad experience overall. You get what you pay for... never again!