A1 APPLIANCE RESCUE LLC

Description of Work: They had to replace a part in my Whirlpool gas oven. .

Description of Work: Oven igniter was replaced on a Whirlpool Range. A repairman was dispatched the day we called. Problem was identified and part replaced.

Description of Work: dryer repair.

Description of Work: Replaced the motor in my kitchen exhaust vent.

Description of Work: Replaced two seals on Sub-Zero, replaced drainage tube,added heater to alleviate freezing up. Was very labor intensive. Had been previously told by another company that since it was a built-in it was a two man job. Another repairman said the tube needing service was in the insulation and unable to repair. Really??? A disposible refrigerator...

Description of Work: Replaced heating element in our dryer.

Description of Work: Mechanic came to assess our dishwasher. We thought it was broken/not draining, but he explained we were using too much soap and how to fix it.

Description of Work: Replaced the igniter in my oven

Description of Work: My clothes dryer provided heatr but the drum would no longer turn. The technician replaced a broken belt and cleaned out my dryer unit completely.

Description of Work: Built in Kitchenaid freezer had erratic temperature swings from 0 to almost 30 F. Technician (Dean) checked door seals / fans / temperature and suggested replacement of sensor regulating freezer function as he thought that the cooling unit itself worked. He came back some days later with new sensor and replaced old sensor.

Description of Work: The office refrigerator was not cooling and there was moisture inside, the ice constantly had frost on it. When Agaza arrived, ontime, he told me he didn't want to guess at what the problem could be and went to work. Within a few minutes he told me what the problem was and he was able to fix both issues without ordering parts. He told the life expectancy of the unit and what to expect down the line.

Description of Work: Awesome service! Very professional. Did not have the part for the oven, but returned with the part and all is well.

Description of Work: Repair of icemaker dispenser door on Maytag refrigerator.

Description of Work: I had ice filling the bottom of my refrigerator, they were able to come out and clear that for me.

Description of Work: Arrived on time as requested. Very knowledgeable. Performed work exactly as was described, and for exactly th price agreed upon. Accepted Angies' cupon and a check. Will call them back in a heartbeat.

Description of Work: My fridge died and the food went bad. He came on a Friday and looked at it, diagnosed it, and said how much it was going to be. He took care of the problem. He was very thorough and did several tests. He fixed the problem and cleaned it up. He gave me some advice on how to maintain it. He was very professional.

Description of Work: Replaced dishwasher drain hose.

Description of Work: They never returned my call.

Description of Work: Excellent Customer Service!

Description of Work: The service technician repaired my washing machine and made a recommendation for my dryer.

Description of Work: The freezer on my SubZero fridge quit working. I got their name off of Angie's list and called and asked if they worked on SubZero products they said yes. They also said they have a $50 fee for a service call to diagnose the problem and provide an estimate. If I let them do the work, the $50 goes toward the cost of repair. I scheduled a time and their technician, Marcel arrived a little late, but not bad. He had to borrow a step ladder to work on the unit and did NOT appear familiar with the product. He actually had to review the wiring diagram found on the unit and made the comment he was not sure it was accurate. He was unclear which compressor ran the refrigerator and which one ran the freezer. He spent significant time trying to figure this out. He finally told me the compressor on the freezer had gone bad and needed to be replaced. He then told me they do NOT do that kind of work and offered to give me a referral to another company. He did tell me that he thought the cost of the repair (by someone else) would be between $990-$1200. He then charged me $50 for the diagnosis. I paid the $50, but felt this was not fair since I could not apply the money toward the repair. Marcel was very nice and professional. I called their referral and set up an appointment. The new guy came out and performed his own diagnosis. He did not want to order expensive parts without confirming the problem, so I had a second charge for a diagnosis. He confimed that the compressor had gone bad and then told me the repair would be $1500 plus tax. It would also take a week to get the replacement part. I authorized the work and it was done as discussed and the freezer now works fine. In the interim, I spoke to several friends about the diagnosis fee charged by A-1, as it bothered me that they would come out and charge me a fee to look at something they couldn't or wouldn't fix. In particular, I specifically asked if they could work on a SubZero and they said yes without any qualifications. My friends all agreed that I should not have been charged. I called and spoke with the lady that answers their phone. She told me that she would discuss it with a supervisor and call me back. I asked that she have the supervisor call me and she said she would and he would call by noon the next day. I did not hear from him. After a week, I called her again and she remembered the call. She then told me that she had spoken with the supervisor and he said they would not repay the $50, because they had diagnosed the problem. I explained that had they told me upfront that they could not do some things, like a compressor, on my unit that I would have called someone else and saved myself the wasted time. She argued with me a little bit saying that they should get paid for the visit and I kept pointing out that I didn't get any benefit from their services because I still had to pay someone else to do the same thing. I told her I was unhappy, and on the spot she agreed to refund the $50 and put the check in the mail. Apparently she had this authority all along, but would refund the money unless I made it a big enough issue, hoping instead that I would just drop it. I now doubt she ever spoke to a supervisor nor asked one to call me. Of course, I never spoke to one. I did receive a check two days later for my $50. This does nothing to compensate me for the time I spent with Marcel or the time I spent on the many calls to them asking for service and then arguing about the diagnosis fee. It also does not compensate me for the delay I suffered trying to get my freezer repaired. The second repairman was not available to come to my house to examine my freezer for the first time until two days later. I received no benefit from A-1, lost significant time and had to fight just to get back my $50. It was a very disappointing experience with a company having such a high rating on Angie's list. I would NOT call them again for any reason.

Description of Work: There was a problem with the cooling level in the refridgerator.

Description of Work: I have used A1 Appliance Rescue. They fixed my washer.

Description of Work: DO NOT USE THIS COMPANY!

Description of Work: Refrigerator was making a weird humming noise and running constantly to stay cold