Just wanted to say that I asked for information from them through Angies list a weeks ago and never heard back from them. Angie needs to revise this as it required a work date or I couldn't rate this company.
Description of Work: Just wanted to say that I asked for information from them through Angies list a weeks ago and never heard back from them. Angie needs to revise this as it required a work date or I couldn't rate this company.
Rating Category
Rating out of 5
responsiveness
1.0
Mary R.
08/2014
5.0
pool cleaners
+ -1 more
It went well, and he did solve my problem. However, I had said the end of the season the year before that I thought there was a leak in that skimmer, and I think because there were so many other things going on (like patching the stairs), he thought he had solved all the problems. I had a hard time proving that the pool was still leaking because of intermittent rain that made it difficult to know for sure. Then the pool was closed for the season. He DID apologize for having missed that leak before. The folks with this company are extremely personable. I will continue to hire them despite the hiccup because I think they are honest, hardworking people. Everybody makes mistakes except people who don't do anything.
Description of Work: Last time I saw Neptune Pools they did their regular test of the ports and drains looking for leaks. Didn't find any there, but did find them on the stairs (the stairs always leak - a fault of the construction). They were quickly patched. I reminded him how much water I was losing every day and he agreed that there must be a leak elsewhere. I told him I thought it was one of the skimmers. When he took off the cover he found a big leak and patched the vinyl.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
Joe T.
05/2013
5.0
pool cleaners
+ -1 more
great, trying to choose providers
Description of Work: quoted pool repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,000
Beverly A. H.
03/2013
5.0
landscaping, pool cleaners, swimming pools
+ 1 more
Our experience with Neptune Pools was really good. They did a really good job. It was a good experience.
Description of Work: Neptune Pools put a pool in for us. They helped us design our pool to fit the backyard and gave us some advice on landscaping.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Deb L.
07/2011
5.0
pool cleaners
+ -1 more
They were the first bid and I didn’t get any bid after that. They were good. They were professional and on time.
Description of Work: Neptune Pools Inc just came and gave an estimate for pool and Spa service about a year ago.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Michael H.
09/2010
5.0
pool cleaners
+ -1 more
Overall management of project was on time and within budget. Bid process started in July of 2009, company was selected in December, broke ground in January and finished in May. Dealt with 3 separate people through the life of the project- sales person, pool general contractor, and hardscape general contractor. Contractors were terrific, especially hardscape contractor, Mark Springsteen. All subs that were used were punctual, courteous, and had above average craftsman skills. Design help and responsiveness dealing with sales person became an early challenge due to her limited knowledge of the construction process, but once contractors were fully engaged total service was outstanding. In addition, contractors connected us with secondary services (landscaping, lighting, av) that we ultimately selected-even though we bid out all phases of the project.
Description of Work: Pool installation and outdoor pavillion
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$115,000
Kasey K.
08/2010
5.0
pool cleaners
+ -1 more
They were fantastic. They were professional and finished the job on time.
Description of Work: They were fantastic. They were professional and finished the job on time.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50,000
PETER E.
05/2003
4.0
pool cleaners
+ -1 more
unknown
Description of Work: INGROUND POOL INSTALLED.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$20,000
Contact information
1230 Peachtree Industrial Blvd, Sugar Hill, GA 30518
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*Contact business to see additional licenses.
Service Categories
Pool and Spa Service,
Pool Sales Construction and Installation,
Landscaping
FAQ
NEPTUNE POOLS INC is currently rated 4.7 overall out of 5.
No, NEPTUNE POOLS INC does not offer free project estimates.
No, NEPTUNE POOLS INC does not offer eco-friendly accreditations.
No, NEPTUNE POOLS INC does not offer a senior discount.
No, NEPTUNE POOLS INC does not offer emergency services.
No, NEPTUNE POOLS INC does not offer warranties.
Contact information
1230 Peachtree Industrial Blvd, Sugar Hill, GA 30518