Reign Down Cleaning & Painting Services

We initially called Reigndown because they had a very good coupon, $99 to repair and repaint or ceiling damaged by a leak. There were initial communications problem: first ours because of a death in the family, then there's, I think because of whoever was handling their email, but after we resolved those problem our experience was very good. Prompt arrival, and a very professional job of repairing the damaged plaster and priming and painting. After our initial problems, I was very pleased

I would not have them back for anything. The whole experience with them was disappointing. I had to send pictures to them of the room and the work I wanted done, and the guy finally came. It was supposed to be for three hours even though the room didn’t need three hours, and I wasn’t impressed. I thought I got what I paid for.

They responded quickly whether it was email of phone. They used paypal too, which was nice. They have really high quality work.

Do not waste your time. They do not show up or return their customers calls. I waited for 4 months to set up the appointment and then they did not show up.

Carlos Jones came out to give me an estimate, and he was a very gracious, soft-spoken man. However, when he came back to do the actual work, he left an older gentleman (whose name escapes me) to do the actual work, as Carlos himself was "around the corner at another job". The older gentleman was very nice also, but he did a lousy job. Carlos came back when he was done, and agreed that the job looked horrible, and promised to fix it at my earliest convenience. The paint strokes were visible; the sheetrock replaced was much thinner and therefore a very obvious square on my ceiling. Carlos himself came out to fix it at the appointed time, but he didn't replace the wrong-thickness sheetrock. He promised me I would be satisfied once he put another layer of "skim" over it, and sanded it down again. It still looks horrible. It is a bit better, but still an eyesore that you immediately see when you walk into the room. Two of the smaller drywall holes that he filled in are absolutely invisible. The third of them still has visible "mudding" all around it (as if it hadn't been sanded, even though it had been). So even though I liked working with the people, they did a terrible job, and so I wouldn't hire them again.

They were wonderful to work with! The technicians arrived on time, were courteous, and did a great job. It was a positive experience from start to finish, and we’re so pleased with their work, we’ll have them do some more work once we’re ready.

We weren’t pleased with the work at all. I had three areas of drywall repair that needed to be done, and two of those areas were done very poorly. We actually had to have someone else come in to repair the main area after they left.

They came out and did exactly what they said they would do. We changed our minds about the work that we wanted done, and I felt that I could’ve done the prep work myself. Other than that, everything was fine.

He went about his work--removing wallpaper in the bathroom--in a professional manner and finished according to the three hour allotted time. He cleaned up and left no evidence of the paper he removed. The room is ready to be primed, sanded and painted. I would recommend and use his services again.

The experience wasn’t very good. They were incredibly sloppy, getting paint everywhere, including the light fixtures.

The technician was a nice young man who was diligent, did what he said he would do and did a great job overall. He came back to paint a small area by the bookshelf that missed, which wasn’t visible, but he did what he said he would do. He was pleasant to work with, and I plan to use this company again!

So far, the experience has been great. Carlos has been incredibly nice, is very knowledgeable, does what he says he will do, and stays in touch. My husband and I feel really comfortable dealing with him. We haven’t been able to finish the project yet, since we need to make sure that the leak is corrected outside, but everything has been good.

They were very professional and well spoken. On time every day. Covered everything up and cleaned up well at the end of the day.

Not a good experience for a first time customer. I will not contact them again. Expected more from an Angie's List member.

It went very well It was uneventful Everything went smoothly without any distractions

1. Paint is everywhere! Our brand new granite countertops, sink basins, JACUZZI TUB! The hardwood floors, the cabinets, the tile......everything that should have been covered up, but wasn't, now has paint all over it. The Jacuzzi tub in the master bath is so full of paint splatter that we may end up having to replace it. 2. There are numerous areas where the walls clearly do not have two coats of paint, especially above windows and doors. We have much more paint leftover than we should, which supports the fact that some areas only have one coat. 3. The ceiling and wall edge in rooms without crown molding have a heavy and inconsistent line of wall paint on the ceiling which looks sloppy and unprofessional. The only way to repair this is to repaint the entire ceiling with clean crisp lines, which was not something we had budgeted for or intended to do. 4. Baseboard edges: where they decided to paint the baseboard, there is a heavy and inconsistent line of trim paint on the wall. In some ares this measures upwards of 1/4 inch, which is not an acceptable tolerance. 5. We thought we were doing them a favor and took the time to remove all of the switch plates and outlet covers from the walls, but they still managed to get paint on ALL the outlets and switches. Two of the light switches will have to be replaced because they no longer operate smoothly due to the amount of paint inside the mechanism! 6. Exterior siding: our utility sink was not working, so they had rinsed brushes using the outside spigot. This shouldn't have been a big deal except they got big globs of paint all over the side of the house. There is no way to safely remove the paint without having to repaint the side of the house. 7. In two rooms, there are spots where the wall paint had ended up on the ceiling. In their attempt to fix it, they removed the brown wall paint but also the ceiling paint, leaving behind a grey patch. Similar to the other rooms, the only way to properly repair this is to repaint the entire ceiling. 8. Because they were lazy and did not want to tape or properly paint the crown molding, they painted the underside of the crown with the wall paint color! We now have crown molding that is white on top and brown on the bottom! 9. Carlos completely underestimated the time it would take to complete the job. A professional who does this for a living should know with relative accuracy how long it takes to complete a job. Carlos told us it would take 2 days to complete our downstairs, yet it took them 7 days! This became a problem when we had other contractors coming into the house that now had to work around the painters, who were supposed to have been out of the house days ago. These are just the bigger issues, but there are plenty more. We recently had 4 professional painting companies come out to give us an estimate to fix the sloppy and unprofessional work done by Reign Down (i.e., paint the walls/ceilings/trim) and we've gotten estimates starting at $2500. Not only do we need to re-do the terrible job that was done on the walls and trim, we now have to paint the ceilings.

The response from Carlos, when we e-mailed to ask about possible dates was prompt, he even sent me his discount number so I could save on paint. Carlos and his partner arrived on time, moved and protected our furniture, did an excellent painting job and thoroughly cleaned up after the job. I wouldn't hesitate using them again.

I took advantage of an Angies List deal to paint the walls in two rooms and paid extra to have them paint the ceilings as well (only $50 per room for the ceilings). From start to finish, I had an excellent experience. Carlos (the owner) personally answered my phone calls and was very understanding when I had to reschedule twice. The quality of the painting is excellent -- far superior to the previous (original) paint. I'm very happy and would certainly use them again.

When the person who was to clean arrived, she brought no cleaning supplies with her, and used mine, which was ok, but not what I expected from a cleaning service. She was also extremely allergic to my cats (2), and ended up leaving before the work was done, just because I felt so bad for her. Granted, I should have perhaps mentioned my pets, but certainly did not expect it to deter the service experience.

The experience was awful as a whole. It took 11 days to paint two rooms. When he came out to give us an estimate on the extra work we wanted done, I told him I had chosen glaze. He told me they could prime, paint and glaze two rooms in one day. I sent him an email saying I don't want them to rush through my job because painting with glaze wouldn'tThe owner tried to put off finishing beyond Monday because he had a "busy week scheduled" but on SAturday, Feb 11th, I insisted that he come back on Monday Feb 13th. I even suggested how he might manage the expectations of his Monday client so he could finish our bedroom before moving on to the next project, and he had the nerve to tell me I'm trying to tell him how to run his business :| I had several exchanges that indicate that this guy has a lot to learn about running a business, managing client expectations, talking to clients, having the right tools for the job, etc; he needs help across the spectrum. He didn't even have an invoice that outlined the extra work he had done and the fees we agreed on - we relied on my handwritten list on a scrap sheet of paper when it was time to write the check.. I don't want to go into details; it's too aggravating.

Ordered the Big Deal from this company .Contacted them several times and received no call backs. Contacted Angie's list who in turn contacted the vendor. Still never received any call or email from this company.I have requested a full refund from Angies list for this Big Deal and would recommend that they remove them from their list of approved vendors.

I bought the "good deal" in August 2011. Apparently, due to overwhelming response to this deal, Carlos was very busy for several months. The company emailed the deal buyers for information regarding the jobs needing to be done. A few (mine included) were delayed in completion of the job. Once I contacted Carlos by phone, they realized some folks hadn't gotten the work done and they were very prompt in setting up an appointment to see the job. Carlos arrived promptly for that initial visit, and discussed the work to be done. We scheduled the work date via email. He called to confirm time of arrival for both work dates. Carlos did a very professional job, and explained what materials he used. He removed old flaking paint and underlying plaster, filled in with an elastic polymer material. After that dried, he put a skim coat of spackle. He needed to let that dry fully so he came back 2 days later. The repaired areas are wonderfully smooth and it will look great once I paint them. Carlos is a very professional worker. He is very careful to keep the area clean, using drop cloths all around the work space. I recommend this company for any wall repair job. He obviously cares a lot to do a quality job.

I have been trying to get in contact him since I purchased the Big Deals last August, but have only gotten ahold of him one time. When I did reach him he was extremely rude to me and told me to just send pictures and measurements of the room. When I tried to email the information all of the email addresses I have for him come back as invalid. There has been nothing good about this whole process.

Everything went smoothly. See above.

I had some difficulty setting up the appoinment and contacted the owner by email per his request. He took awhile to get back to me. We scheduled an appontment and they did not arrive at the scheduled time. They were two hours late and had to come back another day to finish up the project.