Orkin Pest Control

They would come by and leave me a note without looking inside my house. They sprayed my doorsteps for termites and never notified me that there was damage there. They were rude. They told me I needed whole new inspection because I put a roof over my deck. I was told by another company that they voided my contract because they said I needed to have everything done over again. Because of these issues, I canceled them.

The person that comes out to the house calls ahead. If we ever have a problem with bugs during the monthly cycle they'll come back and deal with it. They do a good job.

I pay them every year. My over all experience is very good. What I like is that the service technicians are very personable and knowledgeable. They offer good recommendations and suggestions for how I can resolve issues. They seem to be effective and the contract is such that, if I ever have any problems they are willing to come in between services.

Ron shows up and does a great job. You call their 800 number and the technicians are dispatched from that. I chose them because my son has been using them for quite some time. I am on a yearly contract which includes indoor rodent control because there was a mouse infestation when we bought the place plus exterior perimeter pest control. Ron, my technician is the reason I stay with them; he is like a guru of rodents and things that crawl in the night. He has been with them for 20-plus years and is very responsive.

Their price is $79 per visit and I will continue to use them again in the future.

I contacted Orkin via their website in early April. On April 9, 2011, I received a confirmation e-mail that my request for a consultation had been received and someone was going to contact me (ref. # 17451242). On the 20th of April I received an e-mail stating that they couldn't get in touch with me and to please call them. In the meantime, I had ALREADY scheduled an appointment for Friday, April 22. Between 1-3pm Jeremy was suppose to come to my home and provide an estimate for termite and carpenter bee control (Ref. #17451242, same as before). Jeremy never showed up. I called that afternoon and spoke to three different people, Keisha, Andrea and finally, Clayton. Clayton apologized for the oversight (I had, afterall, taken a day off from work to be at home) and promised that someone would see me on Saturday, April 30 between 12 and 2pm (ref. # 17500834). Again, no one ever showed up; not even a phone call. I'm appalled that my potential new business means so little to them that they can stand me up TWICE! Needless to say, Orkin won't have my business EVER.