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INTERLINK CONTROL SECURITY

3.5(
2
)

Home Security Systems

About us

ADDITIONAL ADDRESS: PO BOX 409 MARIETTA, GEORGIA 30061.

Business highlights

31 years of trusted experience
Emergency Services Offered

Services we offer

SECURITY ALARM / LIFE SAFETY SYSTEMS FOR HOME AND BUSINESSES, FIRE ALARM SYSTEMS, CCTV SYSTEMS, CARD ACCESS SYSTEMS, GATE SYSTEMS, UL MONITORING SERVICE. NEW SYSTEMS & ACTIVATION OF EXISTING SYSTEMS.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes

Accepted payment methods

American Express
Check
MasterCard
Visa

Reviews

3.52 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
0%
3
0%
2
50%
1
0%
Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
3.5
responsiveness
3.0
punctuality
3.5
Write a review
Showing 1-2 of 2 reviews
Loren P.
01/2010
2.0
home security systems
  + -1 more
I have been using this service for many years, thinking it was convenient to use the service sponsored by my utility - Cobb EMC. But as with any monitoring service you never know if you are getting any value for your money until you have a problem. The several problems that I have had over the last several years were not resolved by the technicians - if you could even get them to help you. And several times we accidentally set the system off - and got no response or call from the service. Fortunately I learned how to unplug the system! When we could get a technician out, they had no clue. And lastly, the one thing they are good at is writing contracts that lock you into paying for a full year if you try to cancel the contract - even long after the initial contract term - so you can spend more money with no service or value added.... Even trying to cancel the contract was made as difficult as possible.
Description of Work: Routine alarm system monitoring and periodic maintenance
Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
2.0
responsiveness
1.0
punctuality
2.0
$240
Response from INTERLINK CONTROL SECURITY
InterLink Control was contracted by you to activate monitoring of your existing security alarm system on 8/9/2002. Note that your system was existing and not installed by InterLink Control. To activate your existing system, we programmed the dialer to route calls to our monitoring station receiver. You experienced problems with your motion sensors soon after we activated the system. On 8/22/2009 we returned to your home to service your existing system at NO charge. We again returned to service your system on 11/13/2007 to reset a trouble on your system due to a faulting device in your existing system. 11/20/07 we again gave you service at NO charge to correct problems with your system. Please note that your agreement with InterLink Control clearly states that existing systems installed by other companies are not covered under warranty. We value our customers and therefore absorbed the cost of servicing your system on more that one occasion. You stated that "several times you accidentally set the system off and go no response or call from the service". Your monitoring agreement clearly states that you need to test your system regularly to ensure communication. If you have a communication failure, it is your responsibility to contact us to let us know of the problem. Our records do not indicate that you tested your system on a regular basis or that we were requested to service your system due to a communication failure. The last service request was on 11/20/2007. Our monitoring agreement as well as most all service agreements auto renew at the term of the agreement. This protects the customer as well as the company to ensure that the protections set forth in the agreement are current and valid. We do not hide this fact nor do we attempt to make our customers bear an unreasonable burden to cancel. In fact, your agreement was canceled by our company as requested. We have made multiple calls to you attempting to resolve your complaint and have not received a call back from you. I regret that you are unhappy with the services we provided and would welcome an opportunity to have an honest dialog with you about the facts.
BERRY G.
06/2007
5.0
home security systems
  + -1 more
They are reasonable in cost, they are highly responsive and they care about customer satisfaction. If there is a problem, they fix it right away. We are completely satisfied with this particular company.
Description of Work: They provide me with fire and security monitoring for my 4000 square foot home on a monthly basis.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$20

    Contact information

    105 Andrew Drive 400, Stockbridge, GA 30281

    www.interlinkcontrol.com

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM

    Licensing

    Bonded
    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Home Security Systems

    FAQ

    INTERLINK CONTROL SECURITY is currently rated 3.5 overall out of 5.

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    INTERLINK CONTROL SECURITY accepts the following forms of payment: American Express,Check,MasterCard,Visa
    Yes, INTERLINK CONTROL SECURITY offers free project estimates.
    No, INTERLINK CONTROL SECURITY does not offer eco-friendly accreditations.
    No, INTERLINK CONTROL SECURITY does not offer a senior discount.
    Yes, INTERLINK CONTROL SECURITY offers emergency services.
    Yes, INTERLINK CONTROL SECURITY offers warranties.
    INTERLINK CONTROL SECURITY offers the following services: SECURITY ALARM / LIFE SAFETY SYSTEMS FOR HOME AND BUSINESSES, FIRE ALARM SYSTEMS, CCTV SYSTEMS, CARD ACCESS SYSTEMS, GATE SYSTEMS, UL MONITORING SERVICE. NEW SYSTEMS & ACTIVATION OF EXISTING SYSTEMS.

    Contact information

    105 Andrew Drive 400, Stockbridge, GA 30281

    www.interlinkcontrol.com

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM