ALL MAJOR APPLIANCES INC

The day after the Christmas holiday, our appointment was promptly scheduled. Everyone, with whom, we had contact, was courteous and professional. Arrival at our home, at the scheduled time, was prompt. A face mask was worn throughout the visits and installation. A thorough assessment of our situation was made and we agreed on next steps (replacement of home furnace). All Major Appliances provided a very competitive price (the best price of all the quotes we received) and a complete quote for the service needed. Thanks to everyone, with whom we came in contact, who did an excellent job representing their company. We have done business with this company numerous times over many years. This is our ‘go to’ company and we highly recommend them. We are always satisfied and often delighted with the service received. We recommend them, without hesitation.

We are installing new range hood insert. My contractor could not get two exhaust levels to work. After several days of frustration he called the Best 1-800 number in the manual. He was referred to this company. He called the week before and an appointment was scheduled for the next Tuesday. No one came nor called. My contractor called and was assured we would be the first call on Wednesday. No one came nor called. My contractor called again and was told the technician would be here no later than 11:00am on Thursday. He did show up. He checked the wiring voltage in the insert and jump box. Both had power. He then took the wiring apart at the insert, rewired it exactly as it was. Still wouldn't work. Then he looked at the installation manual. The manual shows the wiring diagram for two different models, one with three wires the other with four. Both models have a four speed blower. Because my insert has the three wires, the technician determined that the blower with my insert is a two speed not a four, therefore, it only worked on two speeds. He did not check the control board nor the speed switch. He was here 20 minutes at the most and charged $150. I called the vendor who assured me I had the correct blower for my unit. My contractor them called All Appliance back relating what the vendor has said and that for 20 minutes at the most, over charged me for the service call. She didn't believe what my contractor was saying and wanted the name and number of vendor and she would call us back. She didn't mention the excessive charge nor did she call back. My contractor then called the Braun-Nu Tone service center. Once again, the service tech confirmed that we did have the four speed blower and that they don't even sell a two speed blower with any of their units. According to their tech, the problem had to be either in the circuit board or speed switch (the tech from All Appliance didn't check either one). He also agreed that we had been way over charged. Because of all the trouble and cost we had experienced he was sending a new control panel and switch at no charge. My contractor then called All Appliance back. Once she heard the name, she hung up on him. One sorry company with an incompetent technician. Update: I didn't expect them to own up. Talk about saving face! But I've learned a valuable lesson. I'll make sure next time the repair service I call has experience in servicing my appliances even to the extent of providing me references.

They gave me suggestions on the usage of our microwave. I felt that they could have told me to buy a new one, but instead they were honest with me and replaced only the part that needed to be replaced. I appreciate the honesty of this company.

I could tell right when the guy showed up that he did not want to do any work. It was hot outside and my washer is in the garage. He told me that the appliance had to be replaced and that he could not do any repairs. They charged me $55 just to come out and tell me that it did not work, even though i had another company come out and repair the washer! I feel like they are running a scam just get people's money without doing any work! When i tried to call and find out why i had to pay the money for nothing they were very rude and did not apologize for any of my complaints. I would never used them again!!!