The service went very well. He has been here before. I was satisfied with the last service. The first time he came, I had him repair some carpets because he advertises that he does carpet repair. However, he did not do a good job at all; it was actually worse. However, I stuck with him because he kept giving me good deals to come clean the carpets, so I kept calling him back. I will use him in the future.
Description of Work: I used Carpet Makeovers for carpet cleaning in July 2011. The cleaner put in pet odor removal spray on the carpets before they cleaned them. He cleaned carpets of three rooms and a hallway. He also put down a Scotchgard afterwards.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
Tamara W.
11/2011
5.0
carpet cleaners, carpet installation
 + 0 more
I contacted Reggie and he took the time to stop by and provide a free estimate. Instead of having the carpet replaced (as suggested by two others), Reggie was able to clean and repair the carpet. He also stretched the carpet to get rid of wave patterns that came from the movement of heavy furniture. Last, he fogged the unit to help get rid of the smoke smell that was very strong. He was completely flexible to work around schedules with painters, etc. Reggie also provided pictures for my records.
Description of Work: Carpet cleaned, repaired, stretched, and fogged to get rid of smoke smell.
The carpet was allowed to dry for 3 days and then vacuumed. We were left with rake streaks in the plush carpet that did not come out. We contacted Reggie Williams and he promptly came out and checked and tried to vacuum out the streaks with his vacuum. This did not correct the problem and he scheduled to come back on 6 October 2011 and to re-clean to get out the excess scotchgard that had bonded the fibres together. This has corrected 99% of the problem and the rest will gradually work out over time. Through out the service, Reggie Williams was pleasant, professional and cooperative. While we were not happy that the situation occured, we were impressed with his immediate response and effort to correct the situation to our satisfaction. We would use them again.
Description of Work: Carpet Makeovers re-streched the carpet in the living room and 3 bedrooms, cleaned the ultra plush carpet throughout and cleaned a white loveseat. As part of the cleaning, scotchgard was applied.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$669
Lisa T.
08/2011
5.0
carpet cleaners
 + -1 more
Reggie was very professional and very dedicated to doing a great job. I would definitely contact him again in the future for any carpet cleaning that needs to be done.
Description of Work: We asked Reggie to take a look at our carpet which had some pet stains. He asked several questions before starting the work to make sure he knew how to address the problem. He was able to do the work on a Saturday afternoon which was very convenient for us. He cleaned 2 rooms fully, spot-cleaned a couple of other rooms, and a hallway. He also cleaned stairs as a "bonus". The solution that he used for pet issues smelled great - not overpowering, just fresh and clean-smelling.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Ming Phuong P.
07/2011
5.0
carpet installation
 + -1 more
He was very honest and upfront and I saved myself some money. Very nice guy and very responsive.
Description of Work: I was going to get a small area of carpet replaced, but the person recommended just stretching the carpet instead.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$70
James M.
07/2011
5.0
carpet cleaners
 + -1 more
They were on time. They were very professional and extremely nice. They got out some major stains. They did what they said they were going to do. The price was very fair. I would use them again in the future too.
Description of Work: CARPET MAKEOVERS pet stains and odor professionals did carpet cleaning in 3 rooms for us about a month ago.
It went very well overall and we would recommend him.
Description of Work: We live out of town and had a minor flood in a condo we own in the Atlanta area. The carpet had to be pulled up. Reggie came out on time as promised to give an estimate and then returned to perfrom the work -- cleaning and restretching the carpet. He also applied a mildecide to prevent mold and mildew problems. The rug looks as good as new. He was prompt and professional and his price was very reasonable. We would definitely use him again.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Kay H.
08/2008
5.0
carpet cleaners, carpet installation
 + 0 more
After I made the initial contact on line describing what I needed done, he made several attempts to contact me. When we finally made contact he said he would come and look at the carpet and give me an estimate and would be prepared to do the job at that time if I wanted or would come back at another time if I wanted to think about it. He arrived on time, was professional in the way he dressed and spoke. He carefully moved some of the furniture and said he felt like he could do an adequate job without having to move a large entertainment center that was on one side of the room. He stretched the carpet, brought in his own broom and dust pan and very neatly cleaned up where the excess carpet was trimmed away. He then (with some help from my husband) moved the furniture back in place. The loose area was completely stretched away. I asked him for an estimate on cleaning the carpet in my family room/hallway and he gave me a very reasonable estimate and so I will be calling him when I am ready to have that job done.
Description of Work: Stretched a good sized area of loose carpet that had developed a "wrinkle" that was about two feet long in the middle of my living room.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Carpet Cleaning,
Carpet Sales and Installation,
Upholstery Cleaning,
Flooring Sales and Installation
FAQ
Carpet Makeovers is currently rated 4.9 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
Saturday: 8:00 AM - 6:00 PM
Carpet Makeovers accepts the following forms of payment: American Express,Check,MasterCard,Visa
No, Carpet Makeovers does not offer free project estimates.
No, Carpet Makeovers does not offer eco-friendly accreditations.
No, Carpet Makeovers does not offer a senior discount.
Yes, Carpet Makeovers offers emergency services.
No, Carpet Makeovers does not offer warranties.
Carpet Makeovers offers the following services: Carpet Cleaning Service, Carpet Cleaner, Carpet Cleaning Company, Cleaning Service, Upholstery Cleaning Service