Romanoff Renovations

Stair runner was installed crooked and nails poking thru carpet. I have been trying to get it fixed for 6 months. Do not sign anything they give you unless you are 100% satisfied and you have read the paperwork. The second crew that came out to look at the issue tried to get me to sign a form. They said "it just says that we came out". That is not what it said. It said that the problem was fixed and that there are no more issues. They show up and say they will come back, then they don't come back. They took the remnant of my carpet to bind and "fix" the problem when they come back. Then, they didn't come back. And after each time they don't show or show and don't fix it, I get a text asking if I'm satisfied. Each time, we call and say we are not satisfied. There is no end to this experience. I am going for a full refund from Home Depot and asking them never to use this company again.

It took them 2 months to start the work after we paid them upfront. In the first shower they put in, the tiles were very uneven, chipped in places, and it would not drain, so they had to redo the entire shower. Now it drains but it is still uneven in places. The parts (shower valve and head) are low quality. The handle of the valve is wobbly and the valve is installed wrong. We still wanted money back and they stopped communicating by ignoring our emails and messages. Would never hire them again.

I hired Home Depot (Romanoff Renovations) to install a floor at my house. Two younger guys came in and ripped everything up, then claimed that there was a sag in the floor in one spot. They then refused to finish the job and left me hanging with nothing but a subfloor in my house for 3 weeks. They didn't bring in a supervisor to get a second opinion. I got a second opinion from an independent contractor with 20 years experience and he said there was no reason they couldn't have laid the vinyl plank. That the floor sag is a 2 week fix because it can't be lifted all at one time, it needs to be raised slowly so it doesn't damage the wall. But he was adamant that they could and should have went ahead and installed the flooring, but thanks to Home Depot and Romanoff Renovations, I get to live on a subfloor full of carpet staples for 2-3 weeks. DO NOT GET HOME DEPOT TO INSTALL YOUR FLOOR! GO WITH AN INDEPENDENT CONTRACTOR!

We hired Romanoff Rennovations through a referral from Home Depot. Do NOT make this mistake. When they removed the carpet (which was ruined due to a water leak), they noticed a huge crack in the foundation which caused the cement to be uneven. It has been a struggle to get consistent answers from them or to have work scheduled. Last week we had 3 different people assure us that the leveling agent could be applied and new flooring laid on the same day. Yesterday they came out and basically did nothing. First, they said the unevenness of the floor couldn't be fixed with just a leveling agent, the floor would need to be sanded down (for an EXTRA FEE) to minimize the differences in unevenness. Didn't they see this when they removed the carpet? Shouldn't they have KNOWN that this was an issue and been PREPARED to do the work on the day scheduled? And shouldn't this have been factored into the cost of the work at that point? Then they said that the baseboards would have to be removed for an EXTRA FEE. Excuse me for my ignorance, but for a company to be primarily about flooring, shouldn't that have been factored into the estimate? Why was this a "surprise"? Why should we have to pay extra for something that they should have already known to do? Then they said they would have to wait 24 hours for the leveling agent to completely dry before laying the floor. What? They cannot seem to get their stories straight. These people have been very unprofessional and unreliable and I strongly caution anyone to even consider using them. They don't know what they are doing.

They did the renovations in our bathroom for us. They put porcelain tile down in our bathroom and around the bathtub. They installed a shower for us. They did all the plumbing. They basically had the shower, take the old shower out . Then they had the city come inspect and make sure it's up to code.

My biggest concern is that the provider didn't clean up after themselves. They left a bag of trash, saw dust all over the new floor, and glue is stained to some areas. They also switched out the quarter round in some areas where they felt I wouldn't notice. I caught the area by the door. The contractor said Home Depot didn't send the correct quarter round, but when he checked in his truck, there just happened to be the correct quarter round in there. I didn't pay close enough attention to the closet, so there is totally different quarter round in there that doesn't match. I will say that they arrived timely and with 2 workers in tool about 10 hours to complete.

It went great. Marek Mierzenski a subcontractor did a very professional job. Romanoff checked on everything throughout the process.

They're a subcontractor for Home Depot. They did everything. They were fine. If there was something wrong, we called Depot and then they came out and fixed it. So, there was no problem with that. But the only other thing was, there was a little problem at first, with the inspections. They weren't quite up-to-date with what had to be inspected and what shouldn't be inspected and that sort of thing. One guy came in here and it was the wrong inspector and they were going to go along with it. At first, I was a little bit upset about that. So, I called up on my own and talked to the inspection department and got it straightened out because it was going to cost an even bigger amount than I paid. They came back here and they said we had to put hardwired fire and smoke detectors in the house because we were remodeling. I said, I was remodeling one bathroom, not the house. So, we got that straightened out. The price was pretty high. They had good guys who knew what they were doing. It was just one of their inspectors.

My wife and I got a referral to this company from Home Depot. Big mistake. The woman that came out spent three hours in our home which ended up to be a big waste of our time. We explained that we had talked to a couple of other contractors and we did not want to spend one penny more than $15,000 to renovate our bathroom. We had already spent a lot of time getting prices on the materials and we were looking to find out what the labor might be. The estimator assured us that we would have the quote in a couple of days. When it did not show up we contacted her and she explained that she was sick. (right!) She promised that the quote would be delivered by the next day. That deadline came and went and no quote. Finally, on Mothers Day we get an e-mail with nothing more than the final price. No breakdown on the details. To our shock, she told us that the job would cost $32,000. Incredible!!! This was over twice what we told her was our budget. My wife and I estimated that she was saying that the labor , minus materials would be $28,000!! Ridiculous! I am in sales and the one thing I can't stand is someone that does not even spell your name correctly!! Sloppy! It looks to me that this company did not want our business and decided to price themselves out of the running on purpose. I have no idea why Home Depot keeps this relationship except that they give a lot of money to the Home Depot Foundation every year. We called our Home Depot contact and she called Romanoff to complain. They assured her that someone from management would call us. No surprise that we never heard anything. Do yourself a favor and stay clear of this company!

They were having a special. It was $500 install for us much as you did. We were pretty sure that some of the workers took some of the laminate with them.

talked to a service rep on the phone. She was horrible. clearly reading the script, completely unhelpful with finding a date that works for my appointment. If they can't schedule a simple appointment, I wonder how the rest of customer service will be.

It went great! They followed up to let me know when each piece was in. They also followed up to make sure I was happy with the items in the order after I picked them up.

No show, no call, rude receptionist.

The service rep was quite unprofessional. Appeared a bit unkept, very young- which wouldn't normally matter - but the way the quote was handled was not business appropriate. He immediately said he would have to rip out and remove the entire existing shower without trying to see if he could pinpoint the problem. Other companies gave me several options for fix&repair vs entire removal and replacement - but this guy only gave me complete replacement. Said it couldn't be done any other way.

He looked through my house and wrote down just a little something and he just came off the top of his head with a price. I wanted to see it in writing because it made no sense to me. He said he had been in business for himself for some years and now he was working, he said he did some Home Depot quote stuff. He worked doing that. He said this was his specialty. He would have been writing down more and he would be able to tell me more of what the process would be or enough for me to be satisfied. He should have been able to hand me something right then. He was going to be late and then the time he said he was going to come he was about fifteen minutes later than that. When he came in he didn't really apologize for that, he just came in and started talking and he was telling me to sit down and I said no we'll sit in the living room area. He wanted to sit in the dining room. I said no, let's sit right here. He was pretty, kind of rude. I didn't like his, I've been in customer service for years and that's not how we work to our customers. I was kind of checking him out really closely.

We did not choose them due to the fact that we did not believe they would show up to complete the job. also, their prices were no better than their competitors.

Carpet installation was quick and easy- all went well. It was very easy to schedule measuring through Home Depot, and was able to schedule installation, discuss any issues and received email with picture of team leader (excellent safety feature) prior to visit.

It is convenient for us to go there and they are reasonably priced. I guess, the one thing that I do not like about them is that it just seems lately that it is hard to find a service representative or one of the salespeople there. It is sometimes hard to get a hold of somebody when you need them. According to my wife, their selection of tiles was limited to beige because she was the one who went and got it. So, the selection was not very good.

The experience went very well. They gave us the time to select what we wanted and gave us a book to take with us to select window treatments. The person that we worked with did not hesitate to give us their opinion. It was helpful because they are the experts.

John Long, one of the design associates, came to our home to discuss a bathroom renovation. We spent quiet a lot of time choosing furnishings and bath fixtures and he performed all the measurements needed. He provided an oral estimate and he promised a written quote the next day. We never received the quote. I emailed him a week later and got NO response. I then called their customer service phone number and after being on hold for about 10 minutes, I just hung up in frustration. Very unprofessional to not follow though and overall a waste of our time. The oral quote seemed quite high compared to other contractors but it is hard to tell without the written breakdown of the costs.

We go there all the time. We went to them five years ago to buy new carpet and new rug. Their responsiveness is pretty good. I would buy to them again in the future.

I was disappointed with this last project. Home Depot sent me out a man and, according to my instructions, I had already moved everything into the dining room and living room. Communication with the man was difficult and he went in there and started jerking everything around. He made me feel very uncomfortable and was very short. When he tried to move my refrigerator, it was beyond his ability to do so. He tried to disconnect a heavy table I had and he dropped part of it and left a gash in it. I told the contractor that I wanted the old linoleum taken out before laying the new linoleum. He tried to put the new flooring over the old, but I told him not to do that and he got very upset with me. It finally got so bad that I had to call my contractor to come out. The man Home Depot sent out left my house and came back with two relatives. The contractor spoke with the people and then stayed here to supervise the rest of the operation. It was very unpleasant and not satisfactory. The issue was with Home Depot.

They were okay. I thought that their pricing was good. I did not want to do really really high-end bathrooms. I just wanted nice and up to date bathrooms so I went to them. If I had wanted high-end, I would have gone to a different company that would have been a lot more expensive but I could not afford that. The pricing at Home Depot was reasonable. There were some bumps in the road when I ordered things from them because my bathroom remodeling project went over six months. I worked with one man there and he was just okay. I think that his specialty was kitchens and I was doing bathrooms but he said that he would be my interior designer. I did so much of the research and stuff myself. So, he was just alright but he was not great.

Overall, we were very disappointed with our experience with Home Depot Services/Romanoff Flooring/Affordable Contracting (the name they used when contracting with us was Affordable Contracting.) The quote and walk-thru processes went fine. We were very happy with the responsiveness of the estimator and the initial walk-thru process. But things did not start off on a good foot. The first day of work, there was no supervisor/foreman/etc on site. My husband happened to look out the window and notice the workers carrying off our microwave, which was not supposed to be removed - they were starting to demo a row of cabinets that were supposed to stay! We spoke directly to the employees (since they were there and the situation needed immediate attention) and averted that crisis but were displeased to find that the job supervisor never stepped foot on our property until the third day of work, so we had to walk the employee assigned to our job around all three levels of our house and show him everything he was supposed to be doing, which we had already done with both the estimator and the job supervisor. The initial work mostly involved demo. It went fine. But as the demo ended and finish work started, the level of quality of workmanship and materials used was very poor in many cases. The supervisor was rarely on site - I think I saw him three times over the whole 7 1/2 week process. And I do not work and am usually at home so I feel confident in saying that he wasn't there much more than that. I'd like to give some specific examples of the unaceptable quality of workmanship/materials for my fellow Angie's Listers. There are too many to list here but I'll mention a few just from the bathroom this company remodeled. First, I noticed that several of the newly installed shelves in the bathroom were visibly crooked. I took a level to them and found several "on the line" and one totally outside of the "bubble." I mentioned it to the worker and he explained that his helper had measured up from the floor which was not level, so the shelves weren't. If he knew that already, shouldn't he have fixed the shelves so that they were level? The next problem I noticed was that I could stick my entire finger between the back of my vanity top and the wall. I figured out on my own that the worker had installed baseboard trim against the wall and then installed the vanity against that. So everything was sticking out 1/2". Again I pointed it out to the worker, (since if I had to mention every problem to the supervisor, I would be calling him multiple times a day) and the worker said oh we can caulk that. Not acceptable! Next I noticed that the bathroom vanity light was visibly off center to the vanity. I measured it and it was about 1 1/2" to the right of center. I asked the worker to correct the problem and center the light and he told me that I would have to be charged for it. I was shocked so I did call the supervisor. He actually argued with me for ten minutes straight that there was no error made and that if I wanted the light centered I should have had that stated in my contract. I was furious! This was a bathroom that was gutted to the studs (no light or box in place over the vanity area) and the workers installed the drywall, the light and the vanity, and I am being told that I shouldn't have the expectation that the light should be centered? The supervisor finally agreed to "eat the cost" (in his words) of moving the light but never admitted any error. After he so viamently argued his case with me (and he was clearly in the wrong), it was obvious to me that my customer satisfaction was not of any importance to him or his company. I fear I am getting too wordy but I have so many more examples to share. Switching to the topic of reliability, I'd like to share that the worker assigned to our job started out working every day and by the third or fourth week (and by the way, I asked several times and was NEVER given a projected end date for the project and I have no idea why it took 7 1/2 weeks) he was only showing up sporadically, and would tell us about his other job, his trailer he had to pick up at the lake, and a number of other reasons that he was late or couldn't come at all that day. He took the cake when he showed up at 5PM for work one day, grouted the kitchen tile backsplash, and around 7:30 or 8PM explained to me that the grout would need to dry to a haze and then be cleaned off, and if he stayed to do it, it did it would be 10PM so I would need to wipe the haze off the tiles myself in about an hour. And I did it! Shame on me!!! I was in the kitchen till 9:30 PM removing grout haze from the tile backsplash that I paid Affordable Contracting to install!!!! The last item I will mention is a douzy. The bamboo floor that this company installed as part of my job is creaking and bouncing and completely unsatisfactory. We've had a flooring expert and concrete expert out. They said that the subfloor was not properly leveled by this company and the leveler is not bonded and will crack and crumble with use. We actually just had to remove (and destroy) the floor Affordable Contracting installed due to the improper floor leveling job done by their employee. I would have thought that they would have assigned professional installers from Romanoff Flooring - their own company- to my job, but they did not and the floor was not properly leveled and now I am out thousands!!!! Like the $3,000+ I paid to have the floor leveled and installed, let alone the material cost of the flooring. Also, the supervisor nor any other representative of the company walked the completed job, so they really have no understanding of the final job and (lack of) quality and customer satisfaction. Several friends have told me that I should request a refund of the company for the floor leveling and installation over an unlevel floor, and theflooring product that should have never been installed by them, but I cringe at the thought of dealing with them again. After the ten minute interrogation over $50, I can't imagine ever dealing with that supervisor again and I believe he would never accept blame for the clearly inferior floor leveling job done by his NON- professional flooring installer. If Affordable Contracting means what they say, and they really do care about customer satisfaction, they will contact me regarding a partial refund. But I will not deal with their supervisor who was unwielding and unreasonable in multiple instances. I am needless to say, extremely dissatisfied with this company! UPDATE: This is a response to the response from Home Depot Services dated Aug 6, 2013: The information in your response is simply inaccurate, as follows: 1. The fact that management did not know of my dissatisfaction only shows that they were not in appropriate communication with me. I did tell the Project Mgr of my dissatisfaction about: being charged $450 to move a pipe in the wall one inch, $50 to correct the off center light, his refusal to install the custom door casing I had ordered, that the job was taking too long, and being left with no power in my kitchen for over a week during the backsplash install. I asked him to please leave the worker assigned to me on the job until he was finished and stop pulling him off the job. This did not happen. 2. Site visits and correspondence were definitely not frequent. I know of appr. three visits which lasted about 15 minutes each over a period of 7 1/2 weeks. I was at home every day. The project manager was rarely in communication with me during the duration of the project and was argumentative during the conversations I do remember having. 3. If the subfloor which this company "leveled" did not meet the installation standards of the flooring I had selected (I provided them with detailed specs and installation instructions) then they should not have installed it. They are a professional flooring installation company and should have advised me not to install my floating product. They RECOMMENDED that I install a floating floor specifically. No contractor should perform work that they know will result in a less than optimal finished product. 4. I NEVER asked the installer to show me how to remove the haze on my backsplash so that he could go home. The installer approached me late in the evening and told me that he had grouted the tiles and that the haze needed to dry for about an hour before it could be removed and that he would have to be at my house until 10 PM if he waited for the haze to dry, so I would have to do it. Of this I am sure. Only after he told me I would have to do it did I ask him to show me how. 5. The vanity which the company installed was made available to them from day one. They advised me to purchase all materials for the job and then call them to schedule the job, which I did. The vanity was sitting right in front of them since day 1. They did not bother to measure it for placement of the light. The cut of the vanity top was irrelevant. The worker installed the vanity 1/2" away from the wall. 6. The shelving was visibly crooked and had the project manager been at the job site he would have seen this. I spoke directly with the worker, as I had to do many times, to correct the problem. The company's response dissapoints me even more. Every word of my orginal review and this response are true and accurate. I was on the jobsite every day and I know what was going on. Whomever wrote this response was not and was given bad information. UPDATE#2: The operations mgr did call me and to make a long story short, offered to re-do the flooring at no cost. Since we didn't feel they had shown they could do a quality job, we refused and requested a refund of the cost of the flooring and install. They agreed to give us half of what we asked for. While not satisfied, we accepted the money and ended the business relationship.

I began by reaching out to home depot to get an estimate for carpeting in two bedrooms, three closets, a hallway and a stairwell. The measurement went well and was uneventful. I don't think Romanoff was involved at this stage. After picking out the carpet I wanted, I purchased it through the Home Depot. I received several emails detailing the installation process and notifying me that Romanoff would be performing the installation, and providing an online scheduling capability. I scheduled the installation and received another email, confirming the date. The week of my installation, I received another email with tips on how to make the installation proceed smoothly, and a call directly from Romanoff confirming my installation time window. The representative was very polite and courteous. On the day of the installation, about 30 minutes before the beginning of the arrival window, I received a call from a Romanoff rep apologizing profusely and informing me that the individual scheduled to lead the install had called out sick, and that they had another team lined up to come and perform the installation (another Romanoff employee), but was currently on another project and would come straight to my place after. All in all, my install window was bumped from the 9-11 window to the 1-3 window, which is fine. The company were prompt in letting me know about the problem, and did not try to reschedule me to another day. The install that arrived was Jose T. and his assistant. They were both very polite and worked very hard. They called me from the road about 40 minutes prior to 1pm to let me know that they were on the way. They got right to work as they arrived and didn't stop until the job was done, about 2.5h later. They then walked me through a thorough inspection of the job, pointing out to me where the seams were (I couldn't see them, even knowing where they were). I was given the option to keep the remaining (scrap) carpet, which I accepted. tl;dr: The job was beautifully and professionally executed, despite the scheduling hiccup (which I felt was also well-handled).