Decks & More Inc

Frank and his team of professionals were a pleasure to work with during the recent renovation of our deck and sunroom conversion. Decks are their specialty and the quality is in every detail, but the show stopper is the sunroom conversion. While working through the supply chain issues of the Summer, Frank and his team of professionals built a space for my family to grow and enjoy for many years to come. When we do sell, the sunroom will sell this house -- floor to ceiling windows on one side, fireplace with built-in desks, saved the tile floors to keep costs down, 15-foot accordion style door that opens onto a beautifully crafted deck. We love our sun-filled, family-friendly, new space. So in conclusion, would I hire Decks & More again? Emphatically, yes.

I would highly recommend Frank and Mike with Decks and More! Our nightmare began on Valentine’s day, with our deck falling into the house. We found Decks and More right away, but had to wait 4 weeks due to the insurance company. Frank went above and beyond, contacting the insurance on our behalf, trying to get the ball moving. After everything was signed off on, Frank move quickly to get his workers out within that same week to try and help catch up some time. Freddie started on a Thursday and completed everything by Tuesday. I’ve never seen someone work so hard and fast!! Mike checked up on the project every morning and again in the evening. Frank sent us thank you cards for both selecting his company to begin with and for actually signing his contract – who does that anymore! So very thoughtful and shows how appreciative he was in our business. At the completion of everything Frank came out a few days later to check on us, and make sure we liked the new deck. Which we absolutely love it!

Better than we could have hoped for . Done fast, beautiful and they cleaned up completely. total job was done in 2 and 1/2 days!

I was first told that they do not give FREE estimates. I explained the deck configuration and approximate size. Frank said he based the deck on my description at around 700 sq/ft. Not even wanting to see the deck and no free estimate, he quoted $90,000 to $100,000 over the phone. This is totally ridiculous amount of well over $100 sq/ft. Sorry, but I just can't believe the price per sq/ft of decking to be more than building a house. I can't believe anyone would contract a job without an estimate or at least seeing the project. Hard to believe these reviews anymore! I obviously will be contacting someone else.

I was initially excited to contact this company due to their reputation and website gallery of work done but was so disappointed and even insulted with the information and conversation that was had about my project. I was told that a project like mine, to be done correctly and with quality, would cost me anywhere from 10K to 15K. I could maybe see that if I wanted the covered porch totally gutted and rebuilt from scratch but that was not what I was asking to do. I simply wanted an existing covered porched screened in with nice/decorative materials. I was told that I would be better off contacting a local handy man service (The Trusted Toolbox) or something of that nature to have my project done. Clearly, I was wanting something nicer that what a handy man service could do without gutting my existing porch. It would have been easier if this gentleman would have just told me upfront that what I wanted done would be below his price range of work instead of trying to tell me that my job falls in some 10/15K range which is just ridiculous . It would also benefit him to have a price range listed on his website to save consumers and himself time from calls on jobs that he considers monetarily too small. Sadly, I will not use him in the future or recommend his company after feeling insulted and getting the impression that this company is way, way overpriced. I will be going with one of the other reputable decking and porch companies that gave me a very honest and realistic quote.

I did speak with the owner. He quoted a price that was really I believe way to high without actually seeing the proposed job. I already have a half screened porch with a screen door and the other side is opened but covered with three steps leading to my yard. I want to get the entire porch screened in. I was attempting to explain what I wanted done. He was some what condescending when I was trying to explain. He spent more time trying to talk me out of them coming over to give me a quote based on his proposed quote. I am sure his business does good quality work and am sure they are very busy like he said. But I was put off by his attitude. Eventually I told him don't worry about it and I will check with someone else.

Great experience with those guys they actually did work for us. They're on the high side but we still went with them.

The work was great. Frank came out, talked to us about several options, and gave us a ballpark estimate. We chose his above others even though it was higher because we plan to be in this house for a long time and wanted a quality product. He had to wrangle with the City about the encroachment to the property line but handled it like a pro and got the permits. The work was a bit slow but steady and we have a beautiful deck(s) that are perfect for our needs. The solid feel of the deck itself is impressive and the extra details added at no cost were great!

They called about an estimate and told me over the phone the price would be $25-30,000 without coming out and even looking at the project. Having met with 5 other contractors and hiring one who actually wanted the job and showed up to assess the project, I think this phone call and estimate over the phone is completely unacceptable and would caution anyone wanting a new deck to move past this potential contractor.

he did not do the job. see note above.

I live my deck. It was really done well. The job was done in 10 days. It was a big job. I have 3 dogs and the workers were very careful to close hate when they left for the day.

They did a great job. Very happy with them.

While he was very professional and showed us pictures, the estimate was out of our price range. He provided an estimate to us on the spot.

Frank and his team are extremely professional from initial discussion through completion of punch list items. The final product produced exceeded expectations and was completed timely. We interviewed 2 other contractors for this job and chose Frank based on his resume and candid approach to the design/build for this project. While not the cheapest bid, our view was that you get what you pay for and Frank delivered in spades. Especially impressive was his ability to shepherd this project through county approval process and handle the inspection process without causing undue delay. I would not hesitate to use Frank and his team again. Many thanks for a job well done and we look forward to enjoying our porch for years to come.

From start to finish, Frank's crew and Mike made this project so smooth. Yes, it took a week longer than planned. But, the issues they faced and how they addressed them....I couldn't be happier. There were days where the crew had to take off because of delayed inspections. But Mike came by almost every day to make sure that my husband and I stayed informed. All in all I am so pleased that we made our choice to hire Frank. Now I have my dream porch!

Very disappointing experience. I cannot recommend Decks and More for similar remodel projects. As with any major remodel project, I expected delays and a few minor re-works. What I didn't expect was incompetent, sloppy, sub-par work from a company that charges premium dollars and claims that "all work is completed by professional craftsmen." The condition of two of the bathrooms was totally unacceptable when the final invoice was presented. I was shocked that the owner of the company would risk the reputation of his company without ensuring that the issues noted were either avoided completely or remedied before I brought them to his attention. Many were obvious rookie mistakes that IMO should never have been acceptable to the project manager. To name a few specifically: shower floor was not leveled properly and did not drain, some of the tile installation looked worse than a weekend DIY project, door re-installed improperly and would not close, trash left inside and outside of home, caulking not done properly. The issues were obvious rookie mistakes that would have been avoided with adequate assignment and oversight of the sub-contractors used. During the rework (done by a different sub-contractor), the owner admitted that the sub-contractor used was probably not skilled enough to do the work assigned. In fairness to the company, most of the issues were corrected but a couple could not be (mis-alignment of tile in master bath). My disappointment with the company and their work was exacerbated by an interchange with the company's owner mid-way into the project in which I pointed out a series of errors that could easily have been resolved through better project planning/management. My criticism was in the spirit of improving the process to avoid further mis-communication and errors that in the end proved to be a major aggravation to me and a cost to Decks and More. The response I received was disrespectful, dismissive, confrontational, arrogant, uninformed and unprofessional. I paid Decks and More lots of money to do the work and expected to be treated as a valued customer regardless. I was not treated that way. I will not do business with this company going forward.

I didnt use the deal because I felt like I was being screened and if I didnt have at least 10,000 he wasnt even bothering to come out and look at the job,

We had a deck and pergola that we wanted removed and replaced with a screened-in porch. We had several meetings with Frank, the owner, and liked how detailed the quote was and how responsive he was to our questions. We decided to work with Decks & More and they began the work quickly after receiving all the necessary permits. The guys who came each day to work were professional and courteous. They cleaned up at the end of each day. Mike, the project manager, was wonderful to work with! He was there every day and answered all our questions. We felt we were in good hands! The porch has turned out beautifully! It has a cathedral ceiling with bead-board and beams and a small bead-board wall for the TV. They took care of the roof, gutters, screens, electricity, foundation, tiling the floor, etc. All in all it took about 4 weeks, which was fantastic! Decks & More did a wonderful job with this project! We are incredibly happy with the outcome!

The project went very well.... The crew was ontime each day, cleaned up each day and were flexible with minor changes

Meeting went fine. Frank has a lot of good ideas. I think his price and ideas were ok. However, I do not pay contractors any money up front. I have elected to move on to another.

This is the first contractor that I have dealt with that wanted to charge me $75 for just providing a quote. My project has been estimated to cost around $15,000 from other decking companies, so a 40 mile round trip to provide an estimate from their Smyrna location would be a drop in the bucket compared to what they would make.

I guess I was supposed to beg his indulgence to let me spend my money and improve my home with him.

First off, I think Frank is a great individual. He definitely is someone who focuses on providing quality work and service to his customers. He's one of the few contractors who returns calls, shows up when he says he will and provides an estimate on the spot. This might seem to be a 'normal' business approach, but I'm amazed (or maybe I shouldn't be) at the number of other contractors I contacted who never returned calls, never showed up as promised, or worse... show up but never send an estimate. You would think if someone's going to spend the time and gas to come out to your home, it would be in their best interest to at least send you an estimate. Frank on the other hand (IMO) was the consummate business professional. As for us, we've been wanting to replace our deck for awhile now since it is over 20 years old. And we thought if we replaced the entire deck we might as well go all out and double the size of the deck and pour a concrete pad underneath so we could use that area as another place to congregate so we wouldn't have to sit in the afternoon sun. (Our deck area has a SW exposure). We had several meetings/calls with Frank over a period of weeks discussing our 'ever' changing ideas for a new deck... make it longer, make it wider, where to place the stairs, type of balusters, etc; etc. Each time, Frank was very professional as he listened to our ideas, offered suggestions, and would always come back with "yes I can do that." We were ready to move forward with the project until there was that dreaded impromptu Friday afternoon business meeting, where my wife's company eliminated her entire dept. Needless to say, the deck will need to wait until we have a stable employment situation. But we will reach out to Frank when we're ready to move forward.

Frank and Decks & More transformed our ordinary deck into an elegant and stylish screen porch. From the very beginning Frank listened to our ideas and designed a screen porch that exceeded our expectations. With a vaulted ceiling, columns, a mantel, decorative trim, bead board ceiling and walls and ceramic tile floors our screen porch has more of a "room" feel. The attention to detail combined with the added practicality makes this porch the "go to spot" in our house. The crew was prompt and courteous daily. At the end of each day our porch was left clean and in order for the next day's work. Ceasar was an added gem. His craftsmanship is second to none. He was very helpful in providing ideas that helped to enhance the feel of the porch. We are extremely pleased with our new screen porch and deck and will not hesitate to call Frank for additional work in the future.

Once the options and specifics were completed, Frank put us with his right hand man Mike, his project manager. Mike kept us updated with schedule and progress reports on this large scale job. Mike was always accessible and very responsive. His team of people did marvelous work and anytime there were challenges, Mike and Frank always worked with us fairly and professionally during construction. Mike is outstanding and possesses a great work ethic and is truly an asset to the Decks and More team. Before too long, we started to see and visualize this amazing outdoor retreat come to life; We built a 2 level covered porch structure with curved archways, tongue & groove ceiling from Cypress Wood and a beautiful Travertine tile floor. Additionally, we replaced all the doors leading into the home from the deck and underdeck areas and the side porch. Next, we installed some high end composite decking boards and composite handrail rails for the outside staircase. We rebuilt the side porch (sun room) and finally, we finished off the lower level with an outstanding outdoor kitchen with stunning stone work that matched our stone work from our pool built 8 years earlier. I can say with confidence, if someone is looking for quality outstanding work, creativity and passion, these are your guys! Thanks Frank and Mike and to the entire Deck and More crew, our home has truly been transformed and we are thrilled!