Pool and Spa Service, Decorative Concrete, General Remodeling
About us
AquaVision Pools is your one-stop source in pool maintenance, repairs, replacements and complete renovations: replastering, tile, coping, deck, and upgrades. Our team of highly skilled techs bring a wealth of experience and expertise to every job we take on.
Business highlights
25 years of trusted experience
Services we offer
Pool Maintenance, Pool Services, Pool Repairs, Pool Renovations
Services we don't offer
We do not, service above ground pools or portable hot tubs.
This company is under new ownership and changed hands subsequent to my 5* review posted here. The new owner is generally unresponsive to service requests/complaints and maintenance visits tend to be haphazard and shoddy. I do not recommend this firm. Please don't be swayed by the strong ratings. As a previous reviewer notes, those ratings reflect service under the original owner.
Description of Work: weekly pool maintenance; equipment repair
Rating Category
Rating out of 5
quality
2.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
James E.
06/2021
1.0
pool cleaners
+ -1 more
First, please note the present reviews are at least 4 years old. Allow me to update. Anyone trying to do business with company is a fool. They never answer the phone. They never return calls. I had a repair set up for today, they never showed, never called, or returned a voicemail. I have no idea how they stay in business. In my opinion, whomever answers the voicemails is on drugs. Exact symptoms. Again, NEVER ATTEMPT TO DO BUSINESS WITH THEM!!! ABSOLUTELY INCOMPETENT!
Description of Work: Replace DE filter valve
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Harry P.
11/2017
5.0
pool cleaners
+ -1 more
Excellent service and attention to detail at the outset has improved over time to simply magnificent. Their service reps are thoroughly commitment to a high quality outcome -- clearly taking pride in their work. Based upon a limited amount of up front research, it's my impression that Aquavision is not bargain priced. You can likely find someone cheaper. However, we were with a less expensive firm for two years, and were frequently frustrated with shoddy cleaning and a hesitancy to promptly address problems as they cropped up. Aquavision has truly been heaven sent. We now relax, knowing that our pool will be in tiptop shape when we're ready to use it, and that someone is keeping a caring eye on it's continued functioning.
Description of Work: Weekly pool maintenance, including annual opening/closing for 4 years thus far. During that time Aquavision has also re-tiled and replaced the operating equipment (pump, filter, heater, control unit, etc.)
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
John R.
06/2017
2.0
pool cleaners
+ -1 more
I called Aqua Vision 2 days ago based upon the positive reviews on Angies. Both times I never spoke with a live person, but rather had to leave voicemails, which were never returned. They obviously are too busy for any new business,
Description of Work: emergency pool repair
Rating Category
Rating out of 5
quality
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Renee W.
05/2017
5.0
pool cleaners
+ -1 more
Our previous pool company told us they were only servicing year round pools. We were squeezed for time since we had 2 separate end of school parties and the pool was still covered. Aqua Vision was extremely quick to respond and found a way to work us into their calendar. They not only came out quickly but returned twice before the parties to make sure the pool was ready to go. They went above and beyond and couldn't have been more responsive.
Description of Work: Pool opened for Summer
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
Stu P.
04/2016
5.0
pool cleaners
+ -1 more
unknown
Description of Work: Replaced a motor in my very old Spa. Has worked great throughout the winter.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$650
Ronald T.
01/2016
5.0
pool cleaners
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Thomas J.
04/2015
5.0
pool cleaners
+ -1 more
unknown
Description of Work: I am a new pool owner and Jason came over vacuumed the pool. Checked the water, and explained to me how everything worked. He is the best.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Michael B.
08/2014
5.0
pool cleaners
+ -1 more
These guys are absolute pros. Bob Cook returned all my calls promptly and met me when he said he would be there for the estimate. His office staff is excellent as well. His tile sub showed up at 8am, did the job, cleaned up and were gone by 4pm the same day. They saw cut under the tiles so the Pebbletec finish would not be damaged when they chiseled out the old tiles. Because the new tiles were thicker than the old ones, they ground out the gunite so the tile would be flush with the finish surface. The tile is beautiful again, and I watched his guys as they installed the new tile. They carefully dug out the cracks in the pool wall behind the old tile and filled the damaged areas with mortar before installing the new tiles. All in all, an excellent job.
Description of Work: Remove and replace tile in pool. Old tile was falling off due to substandard replacement job done previously.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,900
Clyde R.
07/2014
5.0
pool cleaners
+ -1 more
We contacted many pool vendors after returning home from a vacation to find most of our electrical equipment destroyed by a lightning strike. Our pool automation system was destroyed and our pool pump would not turn on. The pool was quickly turning green. Each vendor we called (from Angie's List) told us it would 7 to 10 days before they could even come by and inspect the damage with no attempt to help us out. However, when we called Aqua Vision, they offered to swing by early in the morning (before their daily schedule started) to at least inspect the system and get the pool pump running by bypassing the automation system. Bob Cook honored his offer and assisted that very morning. He was able to quickly determine the control board of the automation system was ruined. He direct wired the pool pump to the circuit breaker and tested it to confirm it was not damaged. The very next day, I was given a quote to provide to my insurance company for replacing the automation system. Once the details with the insurance company were worked out, Aqua Vision sent out their automation/electrician specialist, Mark. Mark made the repairs as well as took the time to make sure we were trained on the pool automations operation. After a return visit to trade out some used equipment and test the GFI, our pool was like new again. So many times these days, it seems service providers are looking to squeeze out every dime from their customers rather than focus on quality, value, and excellent customer care. Not Aqua Vision. We were not a routine customer and they could have easily given me the response their competitors did. But they chose to help us. Thanks to Mark, Jason, and Bob's excellent work, I WILL call them for all my future pool needs!
Description of Work: Replaced pool automation system ruined by lightning strike.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,300
Cynthia C.
06/2014
4.0
pool cleaners
+ -1 more
unknown
Description of Work: Removed older gunnite (cement) and resurfaced with pebbleteck. |They used pool pump to vacuum out cement chunks ; therefore, one skimmer was completely clogged / blocked. They did not accept responsibility for it. Had to have another company clear line.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
3.0
responsiveness
4.0
punctuality
5.0
$8,000
Mark W.
04/2014
2.0
pool cleaners
+ -1 more
I paid my Angie's list fee to find this pool contractor. Now I have paid again to allow me to come here and express my disappointment. In the initial and subsequent contacts, I told the representative that I wanted the liner replaced and the light fixed. In every conversation I reiterated that fixing the light was part of what I was paying for. The liner replacement was done by a sub contractor named Kent. He did a good job. When he was finishing, I asked about the light fixed. He stated that this was news to him, that no mention had been made of that. Then, the Aquavision person who did the initial estimate came out and replaced the bulb. It seemed fine. But, starting that night, and everytime the light has been used in the year since, the light blinks off and on. Several minutes on, several minutes off. It has never worked right. I called Aquavision repeatedly, and a tech came out. First, when the light came on (as always), he dismissed the entire issue and started packing up. Then when the light went out (as always), he said that a new fixture was required. $600. Subsequent conversations with Aquavision always came back to their statement that they'd only agreed to replace the bulb. My position is that I have no desire to have any additional work done by their people. NOT RECOMMENDED!!!!!!!!!!!!
Description of Work: Installed new vinyl liner in pool.
Rating Category
Rating out of 5
quality
2.0
value
4.0
professionalism
2.0
responsiveness
2.0
punctuality
3.0
$5,000
Dana L.
02/2014
5.0
pool cleaners
+ -1 more
.
Description of Work: quickly diagnosed a system failure and made repairs and changes as directed.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$600
Ben J.
01/2014
5.0
pool cleaners
+ -1 more
Weekly pool cleaning and maintenance
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$220
Rosalie F.
12/2013
5.0
pool cleaners
+ -1 more
Closed pool. Have used this company for 2 yrs, since moving to GA. They have done many things to update this pool, which had not been maintained very well with another pool company. All services with AquaVision have been done timely, efficiently and at a reasonable cost. Their costs may not always be the cheapest but you get what you pay for.......we learned that lesson.
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Rosalie F.
10/2013
5.0
pool cleaners
+ -1 more
Efficient. Always timely and thorough.
Description of Work: Open and close pool, seasonal. New motors, new filter.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Frederick W.
07/2013
5.0
pool cleaners
+ -1 more
They did a good job. The owner provided good service and helped us pick out the materials. We had no problems at all.
Description of Work: They completely renovated our pool.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$15,000
Nancy O.
07/2013
5.0
pool cleaners
+ -1 more
My experience with them has been good. They had great customer service.
Description of Work: They installed a salt system and sand filter.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Avinash B.
05/2013
5.0
pool cleaners
+ -1 more
Fantastic. They provided an initial clean-up job (1-2 hours worth of work), followed by weekly maintenance service. They are always on time, dont mess around, and do a great job. Pool looks great and ready for use. Would highly recommend them.
Description of Work: Provides weekly maintenance service for my pool
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
craig M.
05/2013
1.0
pool cleaners
+ -1 more
Took them forever to get me an estimate for what was needed Wouldn't service my pool unless I bought everything at retail from them-(ie Pump) Didnt repond to emails I was hoping for a better experience.. Unfortunately, I think they were over their head with the job I asked them to do. There are plenty of other well qualified pool companies in Atlanta.
Description of Work: Absolutely nothing-That's the problem.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Aqua Vision Inc.
Dear [Member name removed], I was extremely sorry to read your review of our company. I had thought we did every thing in our power to meet your expectations, I know we had sent the bid to you on time and when we said we would. For some unknown reason you had not received it. I also followed up with you on the Monday re the status of your job. I am sorry if you had a bad experience and hope that you will some day give us the opportunity to make it up to you.
BUDDY W.
04/2013
5.0
pool cleaners
+ -1 more
They are professional and punctual, and they always do good work. It's a great company, and we're happy to be dealing with them.
Description of Work: They care for our pool on a routine basis.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Joy B.
03/2013
5.0
pool cleaners
+ -1 more
I had a spectacular experience with Aquavision. After years of over-priced estimates from other companies, Bob Cook provided a practical and affordable evaluation and assessment of the exact scope of work that needed to be done to restore my pool. He made it possible for me to itemize only what was necessary and finally complete the renovation. The Aquavision crew and team finished all of the work in less than ten days, completing every detail we agreed upon in the contract, and I am thrilled with the results. The start up team also did great work... returning several times to answer all of my questions as they arose, which helped me through the process of understanding my new pool, giving me a comfort level about what to do. Good people, great company.
Description of Work: A complete pool renovation and start up.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$20,000
WEndy G.
03/2013
5.0
pool cleaners
+ -1 more
They addressed assessed the problems, found multiple issues with our pool and then quickly and professional performed the repairs.
Description of Work: We had a leak in a few areas in the pool as well as trouble with our re-fill pump for the infinity edge on our pool. Bob and Shawn came over quickly, were very helpful, took time to explain everything to me, were prompt, and came when they said they would be here. It was a very pleasant experience. Vivian in the office is also very helpful, kind and responsive.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
Martha I.
02/2013
5.0
pool cleaners
+ -1 more
+Aquavision was able to come in to a botched renovation and turn it around into a pool I can be very proud of - from new coping, tile work, pebble finish and an updated deck coating.
Description of Work: I have used Aquavision for many years for various pool projects and have always been satisfied with their work. Last year I deciced to completely renovate my pool and chose another company due to a lower quote. I learned my lesson and returned to Aquavision to turn my disaster into a beautiful pool. Their work is excellent and I give them an A+.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$20,000
Sherry B.
02/2012
5.0
pool cleaners
+ -1 more
They have good pricing and they do high quality work that they stand by. I highly recommend them.
Description of Work: They refinished our pools surface and recently replaced our pools pump.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Pool and Spa Service,
Decorative Concrete,
General Remodeling
FAQ
Aqua Vision Inc. is currently rated 4.4 overall out of 5.
Sunday: Closed
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: Closed
Aqua Vision Inc. accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Aqua Vision Inc. does not offer free project estimates.
No, Aqua Vision Inc. does not offer eco-friendly accreditations.
No, Aqua Vision Inc. does not offer a senior discount.
No, Aqua Vision Inc. does not offer emergency services.
No, Aqua Vision Inc. does not offer warranties.
Aqua Vision Inc. offers the following services: Pool Maintenance, Pool Services, Pool Repairs, Pool Renovations
We do not, service above ground pools or portable hot tubs.