American Service Specialists

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Removed as much of the blockage as possible, then replaced a valve in the faucet. It turns out that the valve was never the actual issue, but he had already assessed it as the culprit and went to buy the replacement part, which is the bulk of the cost.

I thought I would have a finished, ready to use shower but after the job was done, I was left with a new shower that had large gaps between the shower edge and drywall and was told I would have to pay another $350 to get it fixed. I originally was going to have a tile shower installed, which would require a $350 shower pan, but decided to get fiberglass which I was told doesn't require a shower pan. I was still charged for the shower pan. EDIT: After reading Carl's response, I've changed my review. I think it boils down to a lack of communication or misunderstanding on both of our parts caused partially by difficult personal circumstances, and that all other areas were quite professional and of high quality. They did a great job on a new water heater for which I wrote an all A's review. I've got the trim for the shower handled with my friend so no worries there. I would recommend this company's services plus, as I said in my other review, they are cool guys and fun to deal with.

Very polite both in person and on the phone.

I work for a contractor so it was in my nature to call a lot of plumbing companies and get a lot of prices before I commit to someone to help me with my plumbing issue. Out of all the plumbers I called, American Service Specialists were by far the most responsive, knowledgable, and professional. They were willing to discuss my problem and try to help me before they even came out or got any payment from me. Most of these plumbers are going to put you in touch with a call center scheduler that has no knowledge of plumbing and is planning on charging you 4 or 5 times what American Service charges just to look at the issue. These other plumbers send out plumbers with 1/4 the knowledge Carl has and they just are out to get as much money from you as possible. We dealt with Todd in our scheduling and Carl was the Master Plumber that came out. It's my profession to deal with trade contractors such as plumbers for larger commercial buildings. I can tell you that Todd and Carl are among the most knowledgeable I have ever encountered. This is very rare to find in residential plumbing services. They are also more than fare and not out to over charge you or provide unneeded services. They provided just the right amount of assessment and service I needed and even came out after hours and provided a very low price compared to the five other plumbers I called. If you want the best plumber for the lowest price you need to use American Service Specialists. Don't waste your time dealing with these other plumbing companies that will charge you insane prices and send unqualified people. I will use them for all my plumbing service needs from now on. I have been dealing with trade contractors for 17 years and I can tell you it was a real pleasure working with them.

Customer contacted contractor to schedule a garbage disposal service. The conversation revealed that the current disposal was likely broken and the business owner/ contractor (Todd) advised customer which disposal to purchase. Contractor sent service tech to house to install disposal. Work was satisfactory, but price was exorbitant - far in excess of the $150-$175 this service should cost. Customer asked for an explanation from business owner, who was exceedingly unprofessional and rude. After agreeing to refund $100 of the total charged, the contractor/owner has now reneged and disappeared. UPDATE 1/21/2016: TO THE BUSINESS OWNER - I have seen your response below, and find it hard to believe that I had to first hear from you in this manner, rather than contacting me personally given the severity of my complaint. When I first asked for an explanation for the price, Todd (I thought he was the business owner) was unprofessional and rude responding, "You paid it didn't you?!". Your method of handling my complaint makes the other reviews on the site highly suspect. If you're the owner you should have contacted me yourself, rather than allowing your employee to renege on a committment, and waiting for the bad review. "F" rating reiterated.

He was very friendly and got the job done right. Had a very pleasant experience.

Carl, the plumber, was prompt and extremely cordial. He took the time to explain what he was doing and how to avoid repeat problems. He also took the time to check out what we thought might have been another plumbing problem, and made suggestions of things to do to avoid the plumbing problems which can occur as a building ages. He cleared the kitchen drain, ran enough water several times to makes sure that it was draining properly, and left the area clean and dry. As an aside, in chatting with him he explained some of the factors that go into the costs of plumbing and why the service charges can result in high "sticker shock". While that does not necessarily reduce the impact of plumbing cost, I very much appreciated that he took a few minutes to provide me with a perspective I had not considered. As I have other plumbing work that will need to be done in the near future I will certainly give these guys first crack at the job. And with the discount provided by the Angie's list promotion I got away with a fraction of what I had feared the call would cost. In all, I am exceedingly happy with American Service Specialists.

very quick turn around Purchased the deal, called sp and they were here within the hour. Tollet was leaking but he came out found the problem and fixed it very quickly. I was very pleased

Great service performed, I will be using regularly in the future!

Everything went perfectly. They're very professional but also fun to deal with because they are really cool and funny. Chris did a great job - you would never know he had been there (except for the shiny new water heater).

Made the purchase Friday and they came out later that day. I would use them again.

I called them on a Friday night because I needed someone to come out and fix a faucet that was running. I had to shut off the water until it was repaired, and the co-owner, Carl, came out at 7 pm, saw what was wrong, and picked up a new faucet to install around 7:30 and was finished around 8. It was an excellent response and the price was right?they didn?t charge me extra for coming out on a Friday night, either.

It went great! Chis was very professional , clean, neat and I never knew he was here after he left. I would HIGHLY recommend this company.

I'm very impressed with this company. From the start, the customer service was friendly and professional and they kept their promise to show up on time and did a great job.