Scotty's Heating And Air Conditioning, Inc.

During the summer my house used to have a hot side and a cool side--but not any more. After reviewing my attic ductwork Scotty's recommended replacing the original plenum and flex ducts supplying air to the hot side of the house with a hard pipe trunk and branch layout. The new ductwork solved the problem at a very reasonable price. Now it is cool and comfortable in any room of my house. Scotty's did a great job from start to finish; I couldn't be more pleased.

No problems - came at the appointed time and finished the work quickly

Fixed really quickly. Not sure of the cost for today’s visit because I signed up for yearly maintenance too. I’ve been using them for several years and trust their work.

Best service ever in any profession. Patiently discussed all options and allowed me to make my own decision as best systems for us. Units were up and running in less time than expected. Arrived on time, professional appearance, left no mess and made sure fully satisfied before leaving. Awesome experience and referred my parents who used them too!

We've had Scotty's out a few times during our remodeling project. They are good guys and a pleasure to work with.

Chris and Wally showed up and got right to work. Chris really knew his stuff but was very friendly and courteous. They figured out the problem fast and we were pleasantly surprised it wasn’t anything too serious. This company has a great group of professionals working for it!

Went terrible. They installed the air handler in the middle of a room that is to be finished in the future, put the thermostat in the master bedroom and also provided return ducts that were 300 too low (in terms of air flow). They abandoned us after we fired the contractor thus leaving us with no installation warranty. We paid for the HVAC rough out of our bank loan and had to spend another est. $3k to finish it. Very shady that they'd take instructions from a builder not use us after we paid the builder/them money to do the job.

Showed up on time, inspected unit and made recommendation quickly. Also, quoted on replacement system. Will probably use them to replacement the unit next spring.

Very well. We were provided a thorough estimate of the work that needed to be done. The inspection of our A/C system was thorough. For both the estimation and service appointments, the technician was on-time. The services were performed in a timely manner. We were always informed about what repairs were being done. This company is efficient and honest! We would use this company again without hesitation.

Professional installation. Crew of at least five men along with the owner arrived on time (8) in the morning. The owner and I discussed the installation process while the crew began work. Even though he left a few minutes later I appreciated the fact that he was there as work got underway and explained the process to me. The crew dismantled the old units, cleaned up, and installed the new units by noon. The new units run flawlessly. The crew was highly efficient and professional. They did exactly what they said they would do as outlined in the estimate and contract. No bad surprises just good work. I highly recommend Scotty's.

Very well. Recommended new capacitor for efficiency. Checked everything out and cleaned the system.

Very well. Technicians saw they were going to be a little later than scheduled and called to tell us - no problem, very professional. Gentleman who went upstairs to set thermostat was concerned about tracking on carpet. I told him to go ahead since we had laminate. They finished quickly.

They are excellent. Their price was very reasonable.

These people are caring and honest. They spent time making sure everything with the A/C units was working well. They were impressive and I'll be calling them to check the furnace in the fall.

Tim Scott is incredibly professional. I called him on a Saturday around 1pm hoping to find someone to fix our A/C since it had quit working that day (a 96 degree day). He immediately answered my call and although he had two jobs ahead of mine, he was able and willing to come out and take a look at our unit that evening. We had to let the unit thaw out for 24 hours - he came back on a Sunday (with NO exorbitant emergency fee, only the regular service fee!) and was able to fix our problem. A+ for professionalism A+ for thoroughness A+ for friendliness A+ for responsiveness A+ for pricing (and discussing options) I would hire Scotty's Heating and Air Conditioning, Inc. again in a heartbeat.

I can?t say enough good things about Scotty?s HVAC. I first used Scotty?s in 2013 when I was renting a home. They came out on very short notice to diagnose and resolve a cooling issue with one of our units. The price was reasonable. In 2014/15 I built a custom home with a very well respected builder, Cranford Homes. While in discussions with the builder about various subs he used, it turned out, the builder had already been using Scotty?s for years. Since we?ve moved in, we?ve had a couple minor issues that have always been resolved quickly. Their response time is prompt. Each knowledgable technician that has come out has been respectful and professional. I have and will continue to recommend Scotty?s HVAC.

I have kept an annual service contract with my original HVAC installer 17 years. When our heating went out, their technician told me yesterday it would be $2000 to replace the fried circuit boards (2 zones) and burned out motor -- that it would take up to a week to find the right parts. He recommended replacing the entire system for $8,000 -$13000. I sought a second opinion from Scotty's, whom I found on Angies List. Scotty's technician, Jeff, was prompt and courteous. He persevered after hours to complete the repairs that night. The total bill came to $460. Jeff's integrity, perseverance, and skill has won my business for the remainder of my life here.

Earlier in the week they had to order a part, It was scheduled to be in Forest Park on Friday by 4:00 p.m. We live in Fayetteville. They picked up the part came to my house and installed the part which took about 11/2 hours. This was on Friday before Labor Day. Thanks to their work ethic I had cooling in my house over Labor Day weekend and did not have to wait until Tuesday for the repair.

Great they arrived when they said would . explained every thing very friendly and professional. Will definitely use them again if I have any problems with my A/C or furnace

Scotty's is great and prompt. I called at 1030am on a Saturday, they came by 1115am. Fixed my problem and were on there way. Much better service than other HVAC places I have used.

Very courteous and reliable! We've used them 3 years in a row now and have stuck with them because of the great service. I like using local companies whenever possible and these guys are good!

This work was part of an addition. A friend had referred me to Tim. Tim and his team were great to worth with. There was one hiccup during the installation, and it was quickly and easily resolved. There has been one factor defect with one of the units (cover that doesn't latch properly) and Scotty's has ordered a replacement part and will be installing it soon.

My downstairs was very cold this winter. I was told by two other companies that I either need a new system or a two zone system so I asked Tim for an estimate. He discovered that there was an 8 inch vent that was hidden beneath the Sheetrock and offered to open it out for a minimal fee. Of course the other two companies didn't find this. Much better after this fix. Tim Scott is an honest pro. I will be using him again.

Called Scotty's for second opinion on status of furnace. Had been advised by another company these were old and needed to be replaced. Did not tell Scotty's this when they went for evaluation. After service appointment, advised us the units were working, but are old and should eventually be replaced. They are giving us an estimate. Scotty's is always quick to respond, thorough, friendly, and has excellent customer service. We have called them before after hours and on a holiday weekend, and they have always been great to help us.

Always quick to respond and sent quote for this job same day. Scheduled and they arrived early with the delivery truck dropping the units. Friendly and respectful since I was working from home. Even had to call after they left for a dripping drain line. 15 minutes they were here, apologizing and fixing the missed pipe. I have used Scotty's since we moved in and they have always been up front and quick to respond.