Zerorez of Savannah & the Lowcountry

better results than we expected by far

Very well and I have already recommended him to our next door neighbor who needs her rugs cleaned. They had a special of roughly 125 for three rooms and we added essentially a scotch guard treatment to see if we can nurse one more year out of the carpeting for another $100.

They got every bit of the staining out. Would recommend and use again.

I never used them, but I was not impressed with the scheduling/customer service on the front end, so I don't think I'd trust it to go well if I actually used them. First, they responded to my request for a quote (which included my phone number) with "call us." So, I called in to what seemed to be a third party number that only handled scheduling. They gave me a huge window for the day requested (like 8am to 7pm) and said they couldn't give a more specific time until the day before. However, if you cancel less than 48 hours before, you have to pay a fee. So, unless you have all day to sit around and wait for them (which was not going to work for us) I'd use someone else. The work was not performed, so I can't speak to the quality of the actual cleaning.

Very well work was performed professionally and in time

Everything went as expected. Less chemicals used.

Dog urine spots, tea spills on carpets. I was so impressed with how efficient the tech was. He said the hardest part was getting out soap residue from past cleaning, however everything came out beautifully and carpets were dry! Also removed and cleaned area rugs cleaned them and returned. Outdoor patio furniture cushions turned out beautifully!

Zerorez did a great job! Their tech, Tony, arrived as scheduled. Our house is in the Savannah Historic District, and parking as limited. Because the hoses have to run from the van, he needed to park close to our house. When he first arrived, that wasn't possible--and this was on a Saturday, so we thought we were out of luck for that weekend. Actually, Tony made sure we had his cell phone number and told us to grab a parking space when one was available--using our car to hold it until he could get back--and he'd come back late in the day or the following day (Sunday!) to get the job done. Sure enough, that plan worked, and he came back and did the work. Our Savannah house is a second home for us. When we're not using it, we have short-term renters. The prior renters had left a large number of stains on the carpet in one room. That's why we called Zerorez. The carpet in question went from being stained in multiple places to looking almost like new! One of the stains was 95% removed (and you'd really have to know where to look to notice the little bit that didn't come out), and the rest are gone completely. Considering the issues, I can't complain at all--have to be realistic about what can be done! Overall, an excellent job! As the usual deal was for three rooms, but we only had two that needed any work. Tony worked with us, did the main room with the stains, a small side room and also cleaned the seats of our dining room chairs. They are old and definitely benefited from the cleaning! Their colors are much brighter now! We're very happy with this work, and any time we need carpet (or upholstery) cleaning in the future, we'll be calling Zerorez!

zerorez kept us informed of their arrival and were on time . Technician Gabe was very professional and worked carefully and quickly and asked if we had any questions or concerns regarding stains or high traffic areas . He did a great job on all 3 carpets. We had no chemical smell in any of the rooms after he finished. We are very pleased with the job he did and would recommend Zerorez and this technician .

Put on spray to kill the germs- deep cleaned carpet with the claw- it removed deep down dirt - did not stop until rinse water was clean.

We used Zerorez Savannah in August, 2015 and had their great Tech, Tony, clean 5 rooms and a hallway. We are on Tybee and are once again faced with loads of visitors coming in the near future so we called again, this time for only 3 rooms and the hallway. We found that Tony could stop by that day and fit us into his schedule. He did a great job for us and made us feel like a member of the Zerorez family! Good pricing and great value. Will use them again. Tony is the best!!!

Wonderful! Sean Corrigan contacted me on his way to let me know when he would arrive. He was professional, knowledgeable and efficient. The company uses green products. Sean was able to remove all stains. He explained the reasons for some of the stains not being removed from past cleans. Thoroughly explained the products he was going to be using and the process. The carpets look brand new again! The area rugs he took away and cleaned came back beautiful. And the same for our outdoor furniture upholstery. Sean was friendly and reliable. I would use him again in the future.

Excellent job,worked a little harder to do a job above and beyond.

Did a great job. The guy showed up when he said he was going to, and he was very professional and courteous.

Perfect. I called them back to re-clean a very small area on one rug. The serviceman returned in a couple of days and completed the job, no problem.

I have NO idea how this company has an A rating. All I was able to find out about the type of work they do was given to me by an individual that you had to drag the information out of. They DON'T do estimates. All they do is clean. When I asked him how they stay in business without estimates, this individual hung up. My experience in dealing with vendors like this, if it starts bad, it usually goes to worse. Any company that would have someone like I talked to, answering their phones, is suspect to begin with. While I enjoyed reading the A ratings for work done, why anyone would retain people with this kind of attitude and orientation to potential customers is beyond me. Good Luck!

refused to accept any blame and finally agreed to third parth intervention and when the results were unfavorable refused to go to next level . no attempt to discuss or even contact customer

Carpets were well cleaned. The service person was polite and attended to all concerns. All spots came up. The best part: there was NO residue.

The work went very well. The tile and grout is old, so he was not able to bring the grout back to the original color, but he did get it much cleaner.

Service kept me well informed about their arrival and arrived on time. They did a fantastic job on the carpet. They were a very professional operation and I would definitely use them again.

Very courteous gentleman. Carpets stayed way too wet for 2 days. They had pink marks left on white carpet. The carpets attracted dirt after they dried. The carpets look worse than before.

Excellent. Prompt, courteous and did a great job.

I had read the reviews for this provider on Angie's list and Yelp and called their office and spoke with Trae who is the dispatcher and son of the owner. I told him that most of the reviews were very laudatory, but that the folks who had a bad experience really seemed angry. I appreciated that in every negative review, there was a response from the company which helped to explain what happened. I asked what we could do from the outset to make this a good experience for both of us. He and I worked out a time later in the week when they could make the call with his most experienced tech after I had the chance to have the cleaning folks do an extra special job on the carpet to make sure that it was ready for Tony. On the day of the call, Tony called about an hour and a half before the appointment time and explained that he had had a cancellation and would be available about an hour earlier. That worked and when he arrived he was able to get to work right away. We went through all the rooms to be cleaned and explained that we had an Angie's list coupon for $169 for four rooms and he told us that the area was actually larger with large carpeted closets and a seating area in the hallway and that the charge would be $40 more for the equivalent of an extra room. (Our house is an unusual design and layout, so this was not a surprise and we felt the upcharge was reasonable and warranted.) We also pointed out coffee stains in one spot and a very dirty area in another. He said that he would do his best but that coffee stains were among the worst to get out since there is a chemical in coffee which actually stains the fiber. The upshot was that in most areas the dirt is gone while in others, the stain is a lot lighter, but still there(Memo to self, don't spill coffee on white carpet!). He did his best using safe chemicals for cleaning and that was all we could ask. BTW, we appreciated that they use "Green" chemicals in cleaning and that there was residual odor in the house. We have found this experience to be excellent and thank Tony and Trae and their organization for giving us much cleaner carpet at a reasonable price! BTW, we have had the carpet cleaned at least once, if not twice before, and this was the most thorough job by far. Price was a little higher, but well worth it.

We were really impressed and so excited about the cleaning. Our carpets looked as if they were brand new once he was done cleaning them. We are very happy with their services and would definitely recommend them.

The service was never obtained as I did not want to do business with a company with an adversarial employee.