Savannah Gutter Inc

First left an email on the website asking to be contacted. After waiting a week, I called and the receptionist apologized for the company not emailing back and said she would make sure Tim would call. Waited another week and nothing. Called back and asked the question "what am I doing wrong with the process just to get Tim to come out and give a free estimate??" Same receptionist apologized again, asked for my info again, and said they would respond. Still nothing. It's a shame that customer service can be so bad. Understand you are busy, but call and tell me that you still have my info. Not that tough after 3 attempts to schedule work.

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I've called three times, each time waiting a week or two between calls. I told the person answering that I had called before and no one has called back. They promised me they would tell them I had not been called back. I've given up. They must not want the business.

So far it has been 4 business days since I called and left a message and have not heard back yet from them to set up an appointment. I did read this in some of the reviews and the company had responded to a few of the reviews. Decided to give them the benefit of the doubt, but doesn't look like he needs the business. Not sure why the girl that answers the phone can't set appointments?? Called my local Lowes company and set an appointment with them and they showed up and gave me an estimate no problem. I could have probably just given Savannah gutters the same information off their quote to get the general idea of the cost, but like I said no return call. My time is as valuable as his/theirs, it's not like I'm sitting at home waiting for the phone to ring I have a job and have to take time either away from it to make the call or I have to wait until my break to make the call.

Beyond pitiful, in my opinion. Apparently, Savannah Gutter has no employees to answer the phone. When the phone is answered, a person (live answering service?) takes the callers info and promises a return call. Receiving no return call, I called approximately one week later and again received no call in return. Repeated this process for a total of 4 or 5 times total. No response, ever. If a business handles potential customers in such a manner, or doesn't check its answeing service's performance or its Angie's List feedback at least occasionally, one would doubt the sincerity of its advertising. No way to run a business, in my opinion.

Very hard to get anyone to call back to setup an estimate. After five calls, three in one day, I finally got someone to call me back. This person proceeded to tell me they had too many jobs and didn't want my business and that the answering service should have explained this all along. WASTE OF TIME.

Called for a quote and the owner showed up at the promised time. We discussed the issue and options. An agreement was reached on what would be quoted and a formal, written, signed quote was presented that evening. We contacted the owner a day later, agreed to the quote and a date was set for the installation. They arrived on time, worked quickly and had the install done before the end of the day. They were short a couple of pieces to complete the installation and said they would have them and finish the install the next morning. They came as promised finished the install and left. Quality company - Quality materials - Quality workmanship

I called to request an estimate for gutter installation. After giving the receptionist all of my information I was informed that I would receive a call the next day. After 1 week I called the company again to inform them I had never been contacted. Was informed I would be called back, however no call was ever received.

Called to request an estimate. Was told i would be contacted. Waited approximately a week and called back to let them know I had not been contacted and would like to set up an appointment for an estimate. Was promised I would be called back. That still has not happened several weeks later. Was willing to overlook the no-call one time, but two times is too much to blindly offer a third chance.

Tim did a superb job listening first to all our requirements and desires, and then custom built the seamless gutter system and drainage. We've gone from worrying every time there's a major rain storm to barely noticing. We love the system he put in, and would happily recommend him and his team for any such installation.

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I received a reference from a neighbor for Savannah Gutter Inc. and they also showed up on Angie's List. They called me promptly and made an appointment to give me an estimate. They were here on time and had a good product and installed it the following day. Their prices are competitive with other people and their work is excellent and they are professional. His prices were right in the ballpark without haggling as far as where we wanted to be to pay for what we got. He did what he said and said what he did and left with having the work completed in a timely fashion and took his mess with him.

Was always on time and very professional.

Tim from Savannah Gutters arrived on time in the morning. His staff spent the day installing the gutters. They did a great job.

Saw a company truck at the neighbors a couple of months ago, but didn't remember it until a wrapped Savannah Gutter truck was in front of our house. Started with a Google Search that led to a prompt return call from estimator Eric Smith. Eric showed up at just the time we agreed. He was great to work with: knew his stuff, gave me complete information without jargon, answered all my questions. Savannah Gutter is owned by Tim Markin who is Eric's brother-in-law. At one point Erick got Tim on the phone to talk about some options and I got to hear some great communication and sensed the mutual respect. Team work and family dynamics are important clues to me about the values and professionalism. I didn't bother to look any further. It took a couple of weeks to get the special colors in stock and to schedule our job, but Tim himself showed up to do the work. Tim. Just Tim. Maybe you will understand my surprise when I share that my neighbor once asked me if I knew which end of the hammer to use, but I expected "a crew" not one guy. Tim might as well be a whole crew. He knew what he was doing and worked hard and fast. "I treat each job like I was working on my own house," Tim said when I commented on his careful and solid installation. I believe him. In less than eight hours total it was done. About the only thing Tim isn't good at is standing around talking. He's the kind of professional that I respect and admire: working smart and hard. We're very happy with the work and glad we found Savannah Gutter.