Pride Pools & Spas

Description of Work: Was buying pool to be installed

Description of Work: Pride installed an in ground pool for us and it was all very nicely done. Then 3-6 months after the installation the Kool deck began to crumble and crack in a 12' area. I called them and they said lets wait and see if it becomes an issue. A few months latter it got a whole lot worse. I called again and they came out and patched about half of the area and said it would be fine. Since then the entire area of Kool deck has lifted from the slab, exposing bare concrete. In the following 2 years the problem has become progressively worse and now looks horrible.

Description of Work: Installed a pool.

Description of Work: I was very impressed with Pride Pool.

Description of Work: We had just moved in Easter weekend and knew there was some pool issues. I called Pride pools for an estimate in April. The estimate was for approximately $5,200.00 to repair some walls of my pool and to replace the liner. Tommy told me to cut the liner away to get a better look at the walls to confirm how many panels, which were plywood by the way, would need to be repaired. After I cut the liner away he came out and looked. He saw three panel that were away from the framing, he said it would cost me $150.00 an hour to repair these panels. We secured a load for $8,000.00 "just in case". After we got the ok for the loan he ordered the liner, stating that he was ordering it by his measurements. He never stepped inside my pool. I called several times to check on the status of the liner and was always just told it's not in yet. Finally the end of June "it arrived". If a job in another town worked out then they could get to me the week of June 30th. Probably July 2nd. I had not heard from them so I called that afternoon to confirm the appointment, they would have to find out. They told me I would have to be there and the job would take 2 days. At 5:30 that afternoon I had not heard anything so I called back. The service crew was gone for the day but they would call in the morning generally 2 hrs. before they would arrive. I told the young lady that I needed to know something so I can take the time off and I had to be at work at 7 in the morning. She still insisted they would call in the morning. I argued that I had to let my boss know something that evening. She still insisted so I told her that it was not acceptable and to cancel the job. She told me to hold on. Shortly, she said someone would call me back. Tommy called me around 5:30 telling me the job did not go well. We need to reschedule(I had hoped to have a pool for my birthday...June 14th, the 4th of July would have been nice.) |We rescheduled for the following week, I told him that I had to work on Monday and Tuesday, he said he would call me. Finally I did actually get a call, (I did not have to call). They could come do my pool on Monday and Tuesday, "No I can not be there on Monday and Tuesday" Ok Wednesday, Yes. I could not get Wednesday off either asked to reschedule on Thursday and Friday, "That's fine". I take the time off. |Thursday July 11th I get a call from Bobby stating they would be here by 9:00 am. They arrived about 9:15 expecting to do a liner replacement. They were also schedule to do another job that afternoon and another one the next day. I told them that if they could not get to me then we may as well cancel. They called Tommy, who came out to look, he did not remember that one of the panels was rotted thru, only about a foot and half square. Bobby and his helper had to go get material to work with, they made it back around 11:15. I was still thinking that I am paying by the hour so I start the time then because I was assured by Bobby that the job did not start until they were working on the pool. As Bobby starts and begins to see the damage he tells me that it cost $500.00 a panel to repack the dirt behind it and if they have to repair any of the framing then it's $800.00 a panel plus $150.00 per hour. WHAT....they had me cut away the liner weeks ago, I have 10 panels and almost all of them have dirt that has washed under them. (of course we did have an evening that we had over 5 inches of rain and had I not cut the liner away (which they told me to do) the damage would not have been as bad. I am still hanging in there, I would like to have my pool repaired, at this point I am praying that we will not exceed the $8,000.00 limit. |I called to talk to the owner, he calls me back several hours later. I suggested that he coach Tommy about scheduling and confirming appointments. If the other job was scheduled like mine then I understood why it did not go well. He reassured me that they knew what they were doing. Bobby and his helper did 2 panels and repaired a pipe. They left at around 5:00, maybe a little after. |Friday morning I was expecting to see the crew a little early, to beat the sun and heat a little. No show. I waited until around 9:30 before I called. Alex (the Owner)came to the phone, telling me that he had just found out that Bobby had hurt his back the day before and could not come in. He had no one else to send. I explained that if it rained all of their work would be in vain. I also stated that had he called me earlier that I could have gone to work and not wasted that day off. He made no apology for my inconvenience. No one could come on Saturday either, they would be there Monday, But I don't have anymore time off that I can take. |After thinking about it all weekend and talking about it with my husband we decided that we would not allow them to do the job. We already had concrete settling and just did not think thy would re-pull the panels they had done previously to repack what had washed out over the weekend. Nor did we feel comfortable for them to even show up. |I received a phone call from Alex stating that he expected payment for the six hours of work, never did he try to make it right. Never did he acknowledge my loss or inconvenience. Two weeks later Tommy calls telling me that he just returned after surgery and he would like to follow through with the job and again no one ever offered to help with my inconvenience or loss. They only wanted to try to recoup their loss but to h with mine. Today I received a bill for just shy of $2,300.00 and I am worse off than when I started. I went with them because they were the people who put the pool in originally and had replaced the liner twice. They talk a good talk but their professionalism and customer service is lacking when it comes to pool repair. Also the plywood framing is definitely subpar. | |I was hoping to get a pool up and running for the boys this summer. School starts Monday. The bill they sent included a custom liner, but everyone on the internet offers a 14 x 28 pool with the same depths as ours and the prices begin at $800.00.

Description of Work: Although the tech was pleasant enough, he "failed to notice" part of the pump needed to be replaced after working on it for hours. When he came back the next day to replace the part we were charged for a whole hour, despite having agreed on the phone to a discounted rate. We still had problems with the pump only to, less than a year later, seek out another company to come look at it. The part that had been replaced needed to be replaced again, and the pump itself was so full of algae there was no way it had been properly cleaned while they were changing the sand the year before. Very disappointed all the way around and I would not recommend them to anyone.

Description of Work: Removed old liner, cleaned the pool and installed new liner.

Description of Work: Replace pool filter case.

Description of Work: During the initial phase of installation of my in ground pool, they were responsive, professional, and knowledgeable. They installed a 11x21 in ground pool and poured a custom deck to my specifications. It was custom work, but nothing out of the ordinary. I was initially pleased with the outcome and felt that I had chosen the right company.

Description of Work: We used Pride Pools & Spas for pool installation.

Description of Work: Gave us quotes to have a technician come out for repairs. Offered advise.

Description of Work: I purchased an aboveground pool from Pride.

Description of Work: Contacted Pride Pool and got estimate for an inground pool. They worked with me to get me what I wanted within my price range. They were professional and answered the thousand of questions I had.

Description of Work: They installed a above ground pool to replace my existing above ground pool.

Description of Work: Pride Pools & Spas maintains my condo's pool.

Description of Work: I have used the services of Pride Pools And Spas in the middle of June 2011. They replaced a T-fitting on the pipe because it bursted during the freeze.