FLOORING BY THOMAS

I thought that using "Flooring by Thomas" was a good choice since it was recommended on this site. Boy was I wrong! After I left several messages for Thomas about my situation, we finally had an appointment set for 1/13/15. At the time he was supposed to be there, he called to say that he had to go pick up tools and arrived about an hour late. I showed him where several boards needed to be replaced due to water damage. He said that he could take care of it for $165. I thought that the appointment that day was just for an estimate - but he was ready to do the work right then and there. So I thought - this is GREAT! Again was I wrong...... After determining that we could not replace the laminate pieces due to color matching, Thomas came up with the idea to swap pieces out along the wall with the pieces that had buckled. That way, the seam would be against the wall and you wouldn't see it under the molding. This really was a great idea and theoretically one that should have worked well. However, within a couple of weeks these boards buckled at the same place in the floor as well. I reached out for Thomas on 2/6/15 to let him know (sent photos as well) what happened and asked him to call me the following week to come out and see it. He said "Yes Maam, I will call Monday 2/9/15. I never heard from him and called him twice that week asking for him to get in touch with me. This too never happened. On 2/17/15 I sent Thomas a text asking him why I hadn't heard from him and wanted to make sure he stood behind his work. He sent me a text back saying he would be at my house on Friday 2/20/15 at 11am. The day before the appointment (2/19/15) Thomas sent me a text asking if he could move my appointment to Monday 2/23/15 at 2pm. I let him know that would be fine but let's move an hour later to 3pm. He said that would work fine. Well- Monday rolls around and 7 minutes before he is supposed to be here, he sends me a text and said that there was a death in his family and could he move the appointment to Thursday 2/27. We decided on 10am. His last words were "OK, I WILL BE THERE." Thursday came and went and Thomas never showed up --- or called---nothing. I still have not heard from him.

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Mr. Thomas and his 4 man team were great prompt all the time. They would start at 8am then end by 5pm. During the first day they rip off the carpet and prepare the floor by making it smooth. On the second day they install the bamboo until the third day. On the fourth day they cleaned up. I am satisfied with their work. All of them friendly and courteous.

I wanted to give vendor the opportunity to physically look the job over and take measurements so as to make material list. I called cell phone and home phone numerous times. We agreed on times to meet and he never called back to confirm. After a week of no response and ignoring my calls and messages ( left to his wife or whomever answered phone at home ) I decided I would not do business with them. Believe it or not, he actually had the audacity to leave me a message stating he was ready to start the job after he had ignored my messages for over a week. Here's a tip, return phone calls and messages, and if you are too busy to do the work, just say so and be honest.

Thomas is a hard working individual with a solid work ethic. He will do for you as he would want done for himself. I run my business the same way. The Golden Rule. At the same time, Thomas is only human. There were a few glitches where the rug met the floor moulding, but once pointed out, he made quick work of correcting it. A very likable character...he prefers that you be with him on the final look around just to make sure all the details have been covered!

Mr. Stanfield was polite on the phone, arrived when scheduled. He and his assistant did a beautiful job on the installation plus his price was less than others.Clean and neat as a pin when he left. It was a pleasure having him in our home.

Thomas didn't show up to provide the quote. He blew us off twice.

My job started off wonderful. They arrived at 0800 on the day they said they would start and got right to work. There were two workers (subcontractors of Thomas) and both were very nice and polite. One was young and obviously not married and would occassionally make comments about picking up women or asking if I had any single friends. They came everyday at 0800 and got right to work. My tile in the bathroom looks wonderful however, once I actually got in and was able to walk around and really look, there are several uneven tiles-too many for them to be replaced unfortunately. The only ones you can notice right away are the ones under the baseboards, where the gaps and unevenness are obvious. Although all the seams line up and the pattern looks great, it honestly does not look like it was professionally installed. The same goes for my hardwoods-they LOOK wonderful. But again, there are gaps between boards where the boards are not tightly connected to the ones beside it. I believe this is because when they were laid, the younger carpenter didn't tap the boards with anything to ensure they were snugly joined-he did it all by hand. At first I thought this was the way the boards were made and that they couldn't go snug, but not all the boards are like this-only certain sections. Again, there are way too many to be fixed and when I pointed them all out him, his answer was to fill some of the gaps with a color wax used for dings and repairs. I had two other contractors come in to give me estimates on other, non related work and they pointed out that the gaps could've been prevented. My main problem with them was the repairs that were done and the length of time it took for them to be done. They damaged several boards after they were installed-major damage to the board. Some stupid, amateur mistakes too like not putting anything down when they moved my refrigerator or dropping tools and gouging the wood. They completed the majority of the work on a Saturday, after starting on Monday. They still had to come back and do repairs to boards, put a threshhold on, seal the grout and replace all my doors. They told me they were starting a new job on Monday and would be out Monday evening to do the work. Never showed. I called and arranged for them to come out the following Monday, again they never showed. I called SEVERAL times and texted as well for TWO weeks and never received any answer. Finally after 3 weeks, I called the owner Thomas, who claimed not to know anything about the repairs. He said he was told they were all completed. Thomas assured me he would not give them anymore work to do until they completed my job. Thomas was extremely nice and helpful. Two days later I received a call from the worker asking if he could come out in a week and finish my repairs. I told him yes and he came out and after 4 weeks finally got to work. Although I had to point out several things they needed to still do that he didn't want to, most of the work was completed around 8 at night. I ended up sealing the grout and digging glue out from between the boards myself and when they finished it took me a week to get rid of all the dust from all my furniture, vents, fans and floors from the repairs. For the price, my floors look good. They were the cheapest and could start the soonest. In hindsight, I wish I had been more vigilant when they were installing everything and made them correct the flaws right away but overall I'm satisfied.

Tommy was quick to return my call and even quicker to show up to do the job. He and his men worked well into the nights to get the job done in a few short days. Which is saying a lot considering it Christmas. He did a great job. I am very happy with it. I found him to be a man of his word. I will definitely call him again!

I've found them to be very affordable, prompt, and they were upfront with the costs. They've been able to hand me a written estimate right after looking at the job initially. I believe they're a third generation company.

Job went as scheduled and ontime

Thomas not only saved money on the purchase of new carpet, he picked up the carpet and installed it. He did excellent work.