I had used Culver for years without incident. I sent several rugs to them last month to be cleaned. One of them was a new rug that was lightly soiled. Without advising me that they had damaged/ruined my new rug, they attempted to return it to me as if nothing was wrong. I called the office and the owner very rudely said that the rug had been a total nightmare and that the damage was my fault because I hadn't told them how to clean it. The rug did not have cleaning instructions on it true but it did have the fiber content clearly stated on it. I informed the owner that I was not a rug professional and that had I suspected that his company didn't know how to clean the rug I never would have sent it to him. They took the rug back to try and rectify the damage which just made it worse. My very expensive rug (thousands of dollars) was completely ruined. After much going back and forth, the owner reimbursed me for 1/2 of the cost of the rug which leaves me with no rug and no money to replace it. To the end the owner's stance was that I was culpable for the situation and that he was not responsible. Needless to say I will not use Culver Rug again and wouldn't recommend them to others.
Description of Work: Rug cleaning
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
Mimi K.
01/2017
1.0
oriental rug cleaning
+ -1 more
Without advising us that they had been unsuccessful in removal of the blood from the carpet, they attempted to return it. I called the office and they said that they would try again. Later in the day, the President/General Manager called requesting payment. We informed him that his staff told us payment was due upon return of the carpet and that they still had the carpet. Culver got angry and began a confrontation, and ultimately, they hung up the phone since they didn't get the payment of $110 (but they have our very expensive carpet worth many thousands of dollars). Truly unprofessional.
Description of Work: Culver was requested to clean blood out of a silk-wool blend Turkish carpet.
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0
$110
Hugh & Glenda B.
05/2016
5.0
oriental rug cleaning
+ -1 more
unknown
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
Lisa H.
01/2016
5.0
carpet installation
+ -1 more
unknown
Description of Work: I had a large wool rug that my dog repeatedly "marked". I was unable to air it out enough to get the smell out. Culver treated it with the warning that they may not be able to remove the smell completely. After 2 weeks, I went to pick it up and still noticed the smell. They retreated the rug, free of charge. Unfortunately for me, the smell was not able to be completely removed. I am giving them an "A" rate rating for their customer service, price and integrity. I would use them again and recommend them to anyone.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
Candace B.
08/2015
2.0
carpet installation
+ -1 more
unknown
Description of Work: They picked up my rugs for cleaning and when they returned the rugs one rug ran and the other rug is still rolled up. I'm afraid to look at it. One end of the rug that ran looks bad. I'm very disappointed. I won't use them again.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Carpet Sales and Installation,
Oriental Rug Cleaning,
Carpet Cleaning
FAQ
CULVER RUG CO is currently rated 3.5 overall out of 5.
No, CULVER RUG CO does not offer free project estimates.
No, CULVER RUG CO does not offer eco-friendly accreditations.
No, CULVER RUG CO does not offer a senior discount.
No, CULVER RUG CO does not offer emergency services.