Counter Fitters

I want to alert anyone considering this business that they have shown bottom-of-the-barrel business ethics and practices. Our family bought a new home and the builder used them for counters and back splash. Counter-Fitters claimed the builder did not pay them. I consulted my closing attorney at the title company who verified that the builder signed a document noting all vendors were paid. Counter-Fitters understood this and decided to file a lien against our property and threatened to send us (the home buyers) to collections even though their business was only between the builder and themselves. All we did was buy a home and had nothing to do with building it. I am a military member on a one-year deployment to the Middle East during this time while my wife raises our family and tries to take care of everything by herself. This was explained to multiple people at this establishment, but all they care about is the money and have continued to harass my wife with phone calls and threats. Rather than pursue payment from the builder, they are trying to get it wherever they think it is easiest regardless of the ethics, legality, and basic human decency that should exist within a local business. They also damaged the cabinetry, ripped out the lights, left exposed wires when installing the backsplash. The builder and Counter-Fitters both left it in this condition. There are other people to choose from who can take basic responsibility and show a modicum of integrity. Find a company with better character who isn’t willing to resort to desperate, cowardly, and unethical practices just to get paid no matter if its right or wrong.

After selecting the slabs for our new home, we discussed at length with company personnel, the amount of counter overhang of the sink, the type of counter edge, and our concern for good seam work. I even forewarned her how particular I am. We left the store thinking it would go well, The lady that helped us was very nice and attentive. Upon completion of the install, we went to the house and examined the work and found the undercounter sink we had purchased from them extended out past the granite, which was exactly what we told them we did NOT want. We had been very specific in this area. We rejected the slab, and the builder had them remove it and fabricate and install a new one. The new one has the sink exactly equal to the granite around most of it and it extends outside of the granite at the back. This after explicitly explaining what we wanted and why we were rejecting the first install! Additionally, the slab is not polished very well and at the seam it is not polished at all and is actually flat/dull in one corner. We discovered this after taking occupancy and properly cleaning the counters. After using a granite fabricator in Atlanta on a different house, we have seen what good granite work can look like and this is certainly not it, very disappointed.