"This review is misleading and untruthful. The customer has reached out to Angi multiple times to have this review taken down, but their efforts have been unsuccessful. We at Coastal Empire Water have also reached out to Angi multiple times to remove this review, but our efforts have been unsuccessful. This matter has been escalated to a special department within Angi that handles such issues, but they have been unable to take down this review. We have call and text records showing we reached out to the customer four times on different days before they responded. The customer also postponed their original service appointment because they had guests visiting from out of town, and, in the end, the filtration unit was operating as intended."

"Sir, Our rep came at your request, when he arrived you informed him you were pressed for time and your wife was busy with the kids, still agreeing to do the testing without your wife after the rep was more than willing to reschedule. All tests require to put chemicals into your tap water and then same into our filter - so you can see what differences there may or not be, and to also show you what is in your water. The rep was running several tests and started to explain the results, then to my understanding your wife came back during the middle of said tests to see the results, You had also mentioned that you worked for a builder and "thought about getting a unit" and you wanted to know the "bottom line" , your wife then had to leave again to take care of the children. The rep began to explain what we could offer you which was the Five Stage Whole House Filtration System that requires no maintenance unlike a water softener and it's cost for clean water. However, all this being said - we never want a customer dissatisfied in any way, I personally wish the rep would have re-booked the appointment with you so he could have done all the testing and given you more detailed results, therefor I'm sending you a $30.00 Gift Card to replace the $29.99 you paid for the test and if you wish at anytime when both you and your wife are available for a good hour, we would be happy to come out again for free and do the complete water test analysis. Best Regards, Debbie ~ Coastal Empire Water"

"Good Morning Mr. [member name removed], We have been checking our data bases, and we do not have you listed as a customer of ours. It’s very confusing especially since we do not sell refine units and we do not sell any units for $6500.00 Our highest price unit is $4900.00, I believe you have mistakenly reviewed our company, would you be kind enough to contact us at 800-719-5560 or at [email protected], your help in this matter would be very appreciated, Thank You, Debbie ~ CEW"