CertaPro Painters® of Savannah

This is the second time we have used Certa Pro. The first was to paint exterior trim and the second was for interior work. The same crew did both jobs. Both results were outstanding. We will use them again next year. I wouldn’t hesitate to recommend Certa Pro here on the island.

Andrew was very professional and communicated with me well. He inspected the job once complete and had his painters come back and complete punch list items.

Great, they came on time, finished on time, and it looks better than I expected. They really went out of their way to make sure the job was done right, and the attention to detail was noticeable. I will definitely hire again.

They showed up on time and completed the work faster than I had expected. The porches looked beautiful! This is not the first time I had used CertaPro and I was just as pleased this time as I was before!

See description above. I would and plan on hiring this crew again.

It did not go well. Two painters arrived at 10:30 a.m.as promised but said they had to go get some paint (since they knew beforehand what paint would be needed I don't know why they didn't get it prior to their arrival). They said they would be back in hour but instead I waited all day until one painter came back around 4 p.m.. He stayed less than an hour and only worked on the small projects. He returned the next day, and finished everything (the ceiling and the odd jobs) by about 4:15 p.m. I wasn't satisfied with the job he did on the woodwork so he stayed awhile longer to try to address my concerns. I was charged an additional $190 for the odd jobs plus the painter hit me up for $26 for a quart of paint he purchased. I have no idea how the $190 figure was calculated and was not given a receipt or an explanation. Thus, the total cost for what was really just one day's work by one painter was over $1400. Moreover, the next day I noticed that a seam was still visible where he had taken a piece of the ceiling's drywall out to ensure there was no lingering mold or dampness. Certa Pro's response was that this is a common problem when a piece of the ceiling is removed and that there really wasn't anything they could do about it. I can't help but wonder if the ceiling would have come out better if the painter taken the two days I was told would be needed to do the job.

Overall CertaPro did a very nice job. Painting the interior of the house made a huge difference and the results are beautiful. The painters were pleasant and worked very hard. When looking for a paint company we received less expensive estimates but went with CertaPro because they seemed to be the most professional and were able to meet our tight deadline. One thing I was unhappy with was the customer service we received once the painting started. I was told painting would start on a Tuesday, a man showed up, looked around for a half hour or so then said he would be back the next day to start. The two painters showed up late more than half the days. One day they showed up several hours late – it turns out there were issues with their vehicle, which I understand, but no one from the company called to let me know, I had to call (after waiting for them for two hours) to verify that they were still coming. After painting was done they packed up and left and no one walked through the house with us or followed up to see if we had any concerns. There were some minor things that we were able to clean up ourselves such as paint on the carpet and bathroom fixtures and missing outlet covers.

CertaPro did outstanding work with the exterior painting of my house in three colors. The team of Tommy Hall, Lawrence Sheppard and Torrance Sheppard were cheerful, careful, thorough and diligent professionals. They were patient with and solicitous of all my concerns, every one of which they satisfied promptly and completely. I was particularly impressed with their attention to detail and thorough cleanup every day. I would recommend CertaPro and Tommy Hall?s team without reservation to anyone. Bravo! Job well done.

Excellent communications. Very reasonable scope of work (others wanted to apply two coats of stain at twice the price when all we were doing was re-staining/re-painting the same colors). Prep job seemed adequate, but only time will tell on that, right? Repaired some areas with wood rot. Work crew headed up by Terry was very professional, good daily cleanup, to the extent possible stayed out of the way of normal household activities. All in all, the work matched the proposal and there were no surprises. The house looks great, and at first impressions we're very pleased. The real test comes five to ten years down the road, and if I'm still around, I'll try to remember to update this, LOL!

We have been performing a complete remodel of a home we recently purchased. We had new drywall installed by a different contractor, who also sprayed the wall color after installation. However, I needed somebody to paint the trim (baseboard, window trim, crown molding, door trim) as well as the interior doors and two bathrooms needed to be painted (the whole house had been sprayed with flat, but we wanted a satin finish in the bathrooms).. We also required an additional piece of sheetrock added to the shower area in one bathroom and trimmed in. I went about getting estimates to have these things done. As we were in the midst of coordinating with several other contractors (carpenter doing trim work, flooring and tile, plumbing, A/C), we needed to get the bathrooms done first, so they would be ready for tile installation and the rest of it (trim and doors) could be painted a little later, as soon as the carpenter was done with the trim. Mr. Britten met me at the home at the day and time agreed to. I described to Mr. Britten about the timeline we were working under and exactly what I needed done. Perhaps Mr. Britten's and my personalities just plain clash, but from the get-go, it seemed like he was arguing with me about everything. For example, he said my timeline wasn't reasonable. He said we must be p****** all the contractors off due to delays in the timeline (he assumed that since our timeline was aggressive that we must be constantly rescheduling things, thus p****** people off, but this was not at all the case, so I found it a little insulting for him to say that.). He criticized things that I was requesting (we had explored alternatives, including the ones he suggested, but after very careful consideration, decided that the results wouldn't look very good). I found myself on the defensive for the entire duration of our meeting. In spite of all this, he said he would write up an estimate for the work and send it to me via email. I never received the estimate or any further communication from him (yes, I checked the "junk mail" folder of my email account and it wasn't there either). I chose another painter to do the job. As it turned out, the other painter I hired managed to do what we needed without any of the hassles Chris Britten predicted would occur. Overall, it appears that Chris Britten just didn't want my business. That's fine. I wish he would have said so from the start, rather than telling me he would send me an estimate, then just not do it. Really, all he had to do was say "Hey, I just don't think your job is a good fit for us." or "Sorry, our current scheduling won't allow us to meet your timeline." Either of those would have been better than being argumentative about the job and then not following through with the estimate after saying he would send one. UPDATE: To clear up Mr. Britten's confusion: You met my girlfriend at the home we purchased together in Port Wentworth at 4:00 on July 18. She has a different last name from mine. With both of us working full time, in order to get this major renovation accomplished, each of us had to meet with different contractors and service providers as our schedules permitted. She took on the duty of finding a painter. She provided the review, based on her unpleasant experience with you. In addition, Angie's List appears to have some confusion in specifying locations. We live in an apartment complex in Pooler while we renovate the home in question, but it appears our mailing address at the apartment complex was attached to the review you read. This was in spite of the fact that we provided the location of the home in Port Wentworth as part of the review. I transferred my membership from our prior location in the Philadelphia area, and for some reason, Angie's List used the year our home in Delaware was built as part of this review. Apparently there is some strange carry-over when members move around.

Chris responded promptly to my request for a visit to the house we were purchasing to give us an estimate. It took us a couple of weeks to close on the property and the start date for Certa Pro was a bit of a moving target for a week. As soon as we closed they got to work scraping the popcorn ceilings, patching sheet rock, sanding rough places, priming and painting. Chris worked with us in coordinating with the flooring contractor who sanded and restained the floors, he also recommended some other contractors when we were having trouble getting some others recommended to us to respond. Since we were not in residence, Chris met us at the house a couple of times to review progress and what was being done. All in all just a great company to work with. Most of the other painting companies we were referred to by friends were small one and two man companies, but we needed a full crew as this was a fairly big project. These men were fast, efficient and courteous.

We were very pleased with them. One of the employees, the painter that was in charge, his name was Terry, he was very meticulous about his workmanship.

On the plus side. The house was painted a few years ago and the paint is holding up well. As for negatives, we had asked that ALL rotten wood be replaced. We understood that the more problems they found, the greater our cost would be . We were happy to pay whatever it cost as we wanted the job done correctly. In spite of this, we found multiple areas of rotten wood painted over. Once this was pointed out, the areas were repaired but we felt we should not have to check daily to ensure that the job was done correctly. There is no box below to say I might use this provider in future. If I was assured of better supervision, I might.

We just moved out of our place and they came and did touch-ups. The painters were very professional.

We were delighted from beginning to end. Chris scheduled an appointment, at a convenient time for me, shortly after I called for an estimate. I was very impressed with his professionalism and found him extremely easy to work with. The workmen he sent over were courteous, their work was exceptional, they cleaned up any mess they made, and they made a conscientous effort to please.The work was completed much sooner than anticipated, and the price was considerably lower than a competitive painting contractor in town. An across-the-street neighbor was so impressed with the work he saw CertaPro doing at our house that he now has them working at a project on his house. The next time we have a painting project, CertaPro will definitely be called by us again.

The job was done efficiently and well. The workers were pleasant and polite.

We engaged CertaPro Painters to paint eighteen townhouses in the fall of 2013. During both the bidding and working processes we found them to be exceptional in every way--responsive, courteous, quick and quiet. Chris Britten, who owns the company, patiently answered all our questions in a timely fashion and provided numerous quotes on request. Andrey Silva, the foreman of our crew, was knowledgeable, likable and reliable. He kept meticulous records and interacted easily with both his painters and our residents. Our independent inspector said he had rarely seen such a good job. CertaPro made our painting experience a breeze, and we would definitely hire them again.

The man who gave my quote, I think was Chris, he seemed to be annoyed that I had such little work for him. He spent the time making reference to his more affluent clients and was a bit insulting. I'm not sure he realized that's how he came across. He also said since the job was so small that I would have to have it done on his timeline in conjunction with another job. He never asked when I would want to do it. I thought money was money, I guess this company cares who's it is and where it comes from.

Very professional job, will use again and will recommend his services to others.

The best painter I have ever used!!

Kenny and Marvin arrived on time and finished the job sooner than I anticipated. They did a great job, cleaned up, never made a mess etc. Would use again.

Called CertaPro Painters in Savannah, GA for an estimate on re-glazing and painting exterior windows on my house. Talked with Chris. Described what I needed to be done. Stated he had done lots of jobs like mine. Give him my name, address and phone number - repeated all to make sure he had it. He stated he would call me back with the day and time he would come over. It has been over three weeks and have not heard from CertaPro or Chris. I called two other painting contractors to come and give me an estimate. Both cam within two days and gave me an estimate and references. I choose one that was also on Angie's List and he is now painting at my house. I will rate him once he finishes.

Their price was competitive with two other quotes. The company representative was helpful, had some good suggestions regarding the selection of the paints and how to do proceed with some other cosmetic issues with the building so we decided to go with Certapro. The quote was made in October 2012 but unfortunately the bidding process took too long that by the time we were ready to contract the work their schedule filled up and we were unable to proceed. I asked them to contact me when the schedule would allow and I got a call in late January. The scheduler called to schedule the work for the third week in February which was not good for me because I was scheduled to be out of town. I made it clear I didn't want anyone working at the house while I was out of town and I asked for a later date. They asked if they could move the date up 2 weeks and I agreed but rainy weather pushed the work out a week and a half; in the end they were at the house when I was out of town. This wouldn't have been a problem but there was an issue that hadn't been resolved and that was around where to make the boundary between the gray house and the white facia board and sophets. In the end, they opted to include the siding trim along with the sophets. The trim butts into the corner trim which was left grey which struck me as an odd transition. It looks fine but is an example of the type of miscommunication I was trying to avoid by not being out of town when the work started. There was a significant amount of repair work that was needed. The crew tried but construction wasn't really their strong suit; the new siding was not exactly level in some spots and was damaged in others. Some of the rotten brick molding should have been replaced but instead was filled with wood putty and bondo. The crew foreman was cordial and responsive and tried to address my observations and concerns. The last day it looked like they were being too optimistic about finishing. I found a rotten board and they quickly moved to replace the board and paint it. There were a number of other spots that were missed and they moved to paint them but it is questionable whether they got two coats of paint on those areas. Some minor things were found later, like hardware that wasn't completely replaced and areas where the primer was not completely covered by the house paint. No complaints with regard to the caulking. This being said, my only recommendation would be to contract the repairs separately because when it came to the paint job it was very solid. These guys are painters not construction workers so I will probably will personally return to individual areas and replace or repair accordingly - the construction work was done for a very modest price and it was better to remove the rotten sections now rather then later. They did a very good job with regarding to taping things off, almost no unwanted paint spray on cement or windows and the lines between the grey and white were very clean. In the original estimate, I asked for the trim on the windows, and garage to remain white on the side of the trim as well as the face to give the trim a more defined look but I didn't remind them and they probably saved time by painting the trim the house color up to the face of the windows and garage trim. I asked them to treat the back deck and it looks terrific. I also asked them to refinish the front door and it also looks very nice. I would use them again, I just would have to be very clear to review the specifics and to do any construction myself or another contractor.

My discontent arose when I had to initiate each contact with the company from scheduling a date to follow-up on rain/weather delays. For work that was to begin on a Monday I did not hear anything until I initiated an email Monday about 10 a.m. All contact was via email. Phone calls to advertised 598 were not answered. I expected a call such as "Sorry, we won't be able to make it tomorrow morning, I will give you an update by midday tomorrow". By Thursday midday I had initiated two more check-ins. I made the decision to cancel with this painter. Within an hour of cancelling I got my first phone call from the company -- so now I had a phone number!

Chris runs an excellent company. I felt his estimate was fair. His crew showed up when they said they would and did a great job. They kept a very neat jobsite - I don't think I could find a paint chip around the perimeter of the house after they pressure washed and scraped the house. I had Chris paint the interior of our house as well - that job was also very well done. Would certainly use Certa Pro again if I have any painting to be done.