Custom Roofing Co

We met with Allen Arpen the owner of Custom Roofing on April 14, 2018 and signed a contract to have a roof replaced. When we talked through email he stated he should be able to start our job as early as April 18th, but would definitely be able to have the work done by April 27th, 2018 no problem. Allen required half up front of $2964.00 since the job was starting so soon to go ahead and get supplies. We attempted to call him on April 28th and only got voicemail, and so we emailed him on April 30th when the roof was not completed and his reply was there were delays, but we were the next house to be done. We emailed multiple times between May 1st and 15th, and he finally responded back to say yet again, delays and we are next on the list. This continued until June 22nd when we emailed him to inform him that since it was 62 days and no work had been started we wanted our money back. At this point we were suddenly number 28 on a waiting list and he was only doing us a favor by trying to get to us before his other customers. This supposed waiting list was never mentioned in the previous 62 days of waiting. Mr. Arpen is refusing to return our money and provided no services to us at all. We are currently out $2964 and he will not return calls or money. DO NOT EVEN THINK OF USING THIS COMPANY!!! I WOULD NEVER RECOMMEND HIM OR HIS COMPANY TO ANYONE!!

Crew was professional and did a thorough job. They always pointed out any issues found and remedied appropriately. I had to wait about 4 months from scheduling to completion, but it was well worth the wait and price!

They were great , would recommend them to anyone. Right on time, did a great job!!!

He showed up on 09/24/2013 for an estimate very anxious and ready (good sign I thought). He was back out there on 09/28/2013 to do the repairs. He was only there about 1-1/2 hours and I thought that was strange. I should have gone with my gut. The next big rain, the leaks were still coming down the wall from the roof in the same spot. I contacted him and he said he "might have" put a hole through something and would be back. Honestly I did not keep dates because I was shocked I would still be having these problems 5 months later.... But he did come back three more times to try to fix the problem. After the 3rd time, he informed me the problem was NOT what he fixed and he should not be held responsible for hidden problems. Really? I thought that is what I got an estimate from him. Called him again the beginning of January and have been promised several times to come back. We agreed to purchase additional materials to get the job done on the "hidden problems" he said were there. Remember even though he was the one with the estimate on what it would take to fix our leaks... He has now put us off since January 14 2014 and it is February 22 2014. It is one excuse after another.... Please DO NOT use this organization...