Pools With Pride

We had been his customer since 2017. The first year was great. He showed up and provided the services we wanted. The next year, not so good. The pool cleaning weekly was just that, didn't do checks of the equipment, and we ended up putting our own salt in. ONe week the pool pump wasn't running and the cleaning person, said he noticed it wasn't running but didn't do anything about it. We noticed it about 2 hours before leaving for the airport to go on vacation. It ended up being a broken power wire that we had to coordinate to get fixed while we were out of country. Had the pool person informed us during his so called equipment checks, we could have at least started to get it looked at before we were leaving for vacation. Pride didn't seem to be bothered by this at all. He also promised to fix our leaking gas line, but I ended up temp fixing it until he bothered to do something about it a year later. My wife was the only reason he kept our business.....Had it been up to me, he would have been fired that second year. In 2019 and 2020 he never showed up to open or close the pool when he said he would. This year (2021) my wife notified him a month in advance to tell him the week we wanted the pool open, he agreed but yet again he didn't show. The following week he still didn't show, so we pulled our own cover off so we could get the patio pressure washed and all the pollen cleaned from the house. After numerous text messages, voice messages, and even actually talking to him we insisted he at a minimum drop off our pool plugs so we could at least get the pool up and running on our own. Today, one of his workers showed up (spent maybe 10 to 15 minutes, didn't speak to us or nothing), poured something in the pool, put in the plugs and started the pump, then left. Didn't even clean it, or wait long enough to make sure there were no leaks (there was). He doesn't seem to want to have a successful business. WE were a sure weekly check but he doesn't seem to need or want us as customers. DO NOT HIRE THIS MAN. HE EITHER DOESN'T CARE ABOUT HIS CUSTOMERS OR DOESN'T KNOW HOW TO RUN A BUSINESS.

Terrible experience. We are new pool owners and explained to Pride that we need some hand-holding and need to have the pool ready for a party. We gave him advanced notice of when the party would be and he was supposed to come out 2 days before the party to show us how to use it. We repeatedly told him that we are new and need all the help we can get. Long story short - he never showed up. Repeated phone calls and texts but he never responded. Obviously the pool party didn't go well - we didn't even know how to heat the pool! He tells you EVERYTHING you want to hear before you decide to go with him. Oh that's not all. The previous owner had this pool serviced by Pride for years, now we have a new service company, we found out that the pool has very little salt left. Pride has been saving money by not putting salt in the pool because his fees are supposed to include salt! Now we need to spend $300 on salt so the pool could have the right readings. Customers beware.

Disappointed in this service because it had come so highly recommended. It seems like the ball was just dropped with our pool - we were upfront about what we needed in a pool service but when we notified him that it seemed like the pool was starting to have algae problem he never responded to our text message confirming his date of service. Now we are spending lots of money on extra chemicals to turn our green pool back to clear and the pool is out of commission the one week we have visitors.