Frugal Kitchens & Cabinets

They were fine. We decided not to have our cabinets done. I would have used them to do the work.

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OMG! I totally kept waiting for the other shoe to drop. First the designer was a delight to work with. Second the price was less than Sears quoted to replace just the cabinet doors, and about half of what others quoted. I chose Frugal's basic cabinets, which by the way look absolutely fabulous! The entire process was mind blowing! Forget about what you see on the home shows. There was no smashing, splintering on basically making a horrific mess. One guy showed up, (I was expecting a crew, because thats what I've seen on tv.) This gentleman was on time, he introduced himself and then got to work. He removed my old cabinets with out a fuss. He did such a great job that we were able to donate them to Habitat. Then, he installed the new cabinets. All this in one day! It was a great experience from start to finish. Frugal kept me informed every step of the way. Letting me know each day what time the workmen would arrive. And let me tell you they arrived precisely on time! My one caution is that I would make the drive to the granite company where they are cutting your counters. We almost had a mix-up on the granite. But again, the granite company was so helpful and nice I was able to select the granite that I wanted. I could go on and on, but I won't. Needless to say my experience with Frugal Kitchens was terrific from start to finish! One update: Seven months later I noticed that there was a small gap between my cabinet and the wall. I called Frugal, thinking, "This is going to be a problem." Steve came out and repaired the problem without any cost. We plan to renovate another home we have and I can't wait to get Judith designing my next Frugal Kitchen!

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First off, we checked with Lowe's, Home Depot, and several other cabinetmakers before choosing Frugal. Their cost was half what Lowes wanted. In fairness, part of this was due to the quality of the cabinets and the options available. We chose to go with the least expensive as we are well into our senior years with a limited budget and expect to stay in our house for just another decade. (Frugal also has more expensive styles) That being said, we felt the cabinets in their showroom were excellent in quality and construction, so we chose them. When the cabinets were delivered the installation crew (Sam and Jason) worked as a real professional team making sure the cabinets were perfectly level and straight even though our walls were not. They were personable and their craftsmanship was apparent. One of the doors was delivered cracked and they ordered a replacement door. We had ordered frosted glass for two doors and the glass delivered was clear - and they removed those for replacement. We were concerned about how and where the new handles would be installed on the new doors. They used a jig to insure that the handles were perfectly located and absolutely straight - important to us, and they look great. Note: the handles were not an add-on cost-they were included with the order. We used the cabinets for a week or so and developed our "punch list" of adjustments; most minor. One adjustment, however required moving an upper cabinet 1" and this was a bit of work, including new trim. Steve came out and did the final touch-up and adjustments. His craftsmanship and attention to detail showed throughout. Overall, are we happy with our new cabinets? - absolutely yes. We experienced professionalism from start to finish. Knowing what we know now, would we do this with Frugal again? - absolutely yes.

Some good and some bad. Good design help with staff. Bad project management from owner. My wife and I were told we were too involved. In writing this review we only want people to know we would not have had as good of kitchen as we have if we were not involved and that's being nice here with some of the things that went on.

These guys were a dream. Organized, professional, punctual. I've worked with contractors before that were nightmares. I could not be more happy with Frugal Kitchen and Cabinets. They gave me a work schedule with all the times and details ahead of time so I would know what to expect. They called the day before each workday to give me updates. They were on-time, polite, professional. Each one cleaned up after themselves. Everything was done very efficiently. Richard came by yesterday to make sure everything was perfect....we made a list of touch-ups......within about 15 minutes, I had a call from their office to schedule it. I'm thrilled with my kitchen!

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It was a great experience. We saw their model kitchen at the Atlanta Home Show and booked an appointment to see a rep at their showroom. The rep explained the procedure in detail. We purchased the kitchen and they walked us through the process step by step. We were also having the floors done by a different contractor. Frugal helped us coordinate the schedule with the flooring contractor. Frugal has many many options to choose from. They gave us a schedule of what would take place each day. The installers were punctual professional and friendly. The demolition and installation began on Monday and was completed on Friday exactly as scheduled. We LOVE our new kitchen and would not change anything about it.

Overall I am very happy with the new kitchen. Frugal did have a fully functioning kitchen ready within the 5 days they promise, but keep in mind there is significant ramp up time needed to manufacture and schedule their team to do the install once the materials are ready. We started the process in May and our install was done in August. I'm happy with the quality of the cabinets, and the granite people they sent us to were also easy to work with and had a large selection to choose from. The crew was very efficient and knowledgeable. Everyone that came in the house, including the electrician, plumber, the granite guys, and the guys who did the install were professional and easy to communicate with. Now we did have some things go wrong with the project, mainly some of the cabinets/molding were hung upside down and it took a long time to get that fixed after the initial install was complete. But they returned to complete all items on the punch list to our satisfaction. Richard, Paul and team were very responsive to our concerns and easily reached when necessary.

I had an Aug 2nd appointment at the Roswell location of Frugal Kitchens & Cabinets. I brought kitchen measurements and pictures as requested. I arrived on time for my appointment, but had to wait while the designer worked with another couple. Finally she was available and she showed me around the showroom. It's pretty small so it did not take long. I was not impressed with the designer, but she did make a couple of suggestions. She had difficulty using the software, but she was able to create a VERY basic drawing of my new kitchen. I also wanted to replace my floor and add a backsplash. Those items are not part of the Frugal Kitchens package, but they own a separate company that can provide those services. At the end of the appointment I was given the basic drawing of my new kitchen and a contract that did not include any pricing for the floor or backsplash. They have to send someone to your home to measure for those additional items. I was also asked to remeasure my lower cabinets on either side of my range. The next day I sent the measurements of my lower cabinets, as requested, along with a couple of additional pictures and some questions. More than a week passed and I never heard from the designer. I did, however, receive a call from the sales office asking if I was ready to sign my contract; were they joking!! I told them the designer had not responded to my questions and I had not yet had the home visit for someone to measure my floor so I could receive a price for the floor and backsplash. I then talked with Richard, the owner, who said they had not received an email from me. I resent the same email and this time they conveniently received it. August 19th I received a reply from the designer. She answered my questions with one and two word answers; it was like pulling teeth to get an answer from her. I responded to her and asked for a more detailed drawing and if drawers were available for the lower cabinets; since that option had not been presented during my appointment. I did have the home appointment for the floor and backsplash measuring. The gentlman that came out was very nice and professional. The most professional person I had contact with at the company. August 26th I received another call from the sales office asking if I was ready to sign my contract. I told them I had not heard from the designer, once again. I was assured she would get in contact with me. I never did hear from the designer concerning another drawing or if drawers were an option. I also NEVER received a quote for the flooring or backsplash. It goes without saying that I did not use nor would I recommend Frugal Kitchens & Cabinets.

They did a very good job.

unknown

Even my husband, who is one of the most patient and tolerant of individuals, did not like this woman. She came across as unhappy, unenthusiastic and very cynical. She said she had been out sick prior to that day. Perhaps she could have used another day off; but, I don t know if a person's attitude can be adjusted in a day. The term old battle-axe is both fair and appropriate to describe her. Her attitude was: This is what we've got and I'll tell you what you can and can't have. She even made a rude and condescending remark about my desire for a wine cabinet, citing that I probably don't keep wine around long enough to have one and couldn't possibly be a collector anyway. Note: I drink very little after a bout with breast cancer and double mastectomy in 2010 but, contrary to her opinion, I do have a collection. That was unbelievably unprofessional. She had a problem using the software. She had either floating sinks or ones embedded inside the granite counters. The quality of their cabinets is mediocre, at best. Their selection is limited in that price range. Their prices are in the mid to upper range for what they offer. In fairness, she did spend sufficient time with us - but nobody else even walked in or called the entire time we were there. I think if somebody else had come in asking for a bigger upgrade, she would have dismissed us immediately. What she didn t seem to understand is that we are doing a remodel and a new kitchen downstairs after the remodeling is done. So, she basically let $30,000 in cash - that's right we've got the money - walk right out the door. I read actual reviews and those on their website may be sincere, but definitely one-sided. We got the design and price guarantee and we were out the door...but the door didn't hit us in the backside when we left.

I have not contracted with them yet, but they are definitely in the running.

It was a really good experience. We were pleased with the quality of workmanship and punctuality. They were always on time, and did a great job. They have been attentive to items and have been diligent about keeping us happy.

My initial request for oak cabinets was not recommended because the owner stated it was no longer a popular wood. I concluded my third and final visit to the store by selecting the cabinets and added special shelving that was available. They promised to send me via email a price list. That was 2 weeks ago. If Frugal chose not to remodel my kitchen, they should have been more professional about it and told me.

PROS - We like the one-stop nature of their service (cabinets, counters, sink, etc.). - We like their focus on standard and semi-custom services for what is presumably a good price. - Frank the designer seemed to be very knowledgeable about cabinets and kitchen. CONS - Overall, responsiveness and helpfulness were surprising low. - When we walked into the showroom on a Saturday afternoon, the reception was icy to say the least. The showroom wasn't crowded at all, but the lady sitting at the table (presumably a designer) wasn't happy to see a walk-in at all. No greeting. No smile. Curt answers. Apparently she had an appointment coming in soon, and was focused on that. We wandered around the showroom for 10 minutes, and then found someone (Frank) else in the back who let us schedule an appointment for two hours later. So, we went to lunch and then came back. - After we returned for the appointment, we spent 30 minutes with Frank and he talked us through various options. We were looking for a standard kitchen, except with some cabinet doors with glass. Frank let us know that this would move us into the semi-custom category, and that he'd have an estimate for us in a week. That was fine with us. - After two weeks had passed, my wife called Frank for status. He said that since the job was custom, he had to send it into the central office. He wasn't willing to give us any contact info for the central office, but said he'd have them call her tomorrow. - After another few days with no response, Frank again said he'd have the central office call her tomorrow. - After a week with no response, Frank said the same thing. - After another week with no response, my wife called and Frank said the central office had an eight-week backlog and probably hadn't even looked at our plans yet. By this time, it had been almost 5 weeks, so my wife thanked him and told him to remove our name from the estimate list. So, we'll be looking elsewhere for cabinets. It may be that they do really good work, but that's immaterial if responsiveness is so poor.

While there were a few glitches and unexpected needs that cropped up as the week went on, Frugal Kitchens handled them all quickly and politely. When there was an unexpected issue with the natural gas line the owner himself came out to take care of it.

They were prompt in responding to my initial phone call. I described what I wanted and they stated an hourly rate over the phone. We set an appointment and on the date, two workers arrived on time. They immediately set to work and worked efficiently until the job was done. Everything was done according to my specifications, no problems or glitches. I am totally happy with the work. Would hire again.

I have never had a construction project go so well. All the contractors were prompt, experienced, personable and hard working. Richard and Holly followed up to make sure everything was being performed to our satisfaction. The cabinets were of an excellent quality, the countertop was just as expected and the furnished appliances were installed correctly. I might add that this was a 3 story walk up reno. No elevator is in the building. The best part is that I didn't have a list of add ons for the final bill. It was exactly what was quoted. Being experienced with reno projects I always build in a contingency amount. I told the cabinet installer I felt like I was on HGTV. The project had some problems but they were quickly resolved and fixed and all those problems were due to the building being a 1957 building, not with the products I purchased or with the contractor. I just wished I could pick them up and bring them to my home in Mississippi. Thanks Frugal Kitchens! I almost forgot to say that every sub-contractor cleaned before they left. There was not even sawdust left in the parking lot!

Excellent experience from start to finish !!

Frugal Kitchens did it all: demolition, clean up, reinstall, plumbing, electrical, appliance installation and countertops. And they did it with professional and a sense of humor. Everyone that had a part in the renovation from Paul and Steven - who demolished the old kitchen and put the new one back in - to the plumbers, electricians and granite guys, was professional, courteous and fun. Who wants a boring job site?! Every question I had was answered (even the ones I don't know to ask) with professionalism. Everyone has years of experience in their given field and it shows. Would I use Frugal Kitchens and Bath again? In a heartbeat.