Disappointed and would NOT recommend. We picked Rocky Sanders based on recommendations and his Angie's list rating. The first time he finished the floors, there were bubbles all over the floor, mostly around the HVAC vents, which he tried to sand out. He told us he used a new polyurethane and had an ‘expert’ come look at the floors. We were told it was probably something that had been put on the floors years ago. When the crew tried to sand the bubbles out it caused scratches all over the floor. He had to completely start over. He then restained and put polyurethane down instructing his crew to not run the air this time while drying. After the first coat of poly was dry during the second re-finishing and without asking permission, he sanded them all over again because he didn't like the way it looked. While we appreciated the drive for perfection, we should have been consulted before sanding our floors for a 3rd time! We were told the crew used the wrong grit for the second sanding. There were different workers here all the time and some of the workers were not professional. The three sanding left dust everywhere. The crew vacuumed the baseboards and window sills, but did not get even close to it all and there was a thick coat of dust on our newly painted walls. In addition, the baseboards and walls were scratched and stained. Do not paint your walls before your hardwoods are refinished by Rocky Sanders. He offered to have the crew come back and vacuum, but we refused based on their prior work. He was very sorry and apologized. Rocky did not ask for payment until the job was completed. At that point, he expected full payment despite the week and half of additional agony and property damage. It was really a nightmare experience for both parties and caused a lot of stress. Two positives are that he did "make it right" by continuing to work on the floors and the end product turned out nicely but horrible experience getting to that point.
Description of Work: Refinshed approximately 1200 sq ft of hardwood floors
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
2.0
responsiveness
3.0
punctuality
3.0
$3,000
Steve A.
06/2014
5.0
flooring contractor, hardwood floor
+ 0 more
Excellent work on a difficult job. You will not be displeased with the quality of work done.
Description of Work: Repair of hardwood flooring
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Larry Z.
04/2014
5.0
hardwood floor
+ -1 more
They were professional and thorough, matching the remaining flooring so that the repair isn't even noticeable. They arrived as scheduled, worked steadily, and cleaned up completely .
Description of Work: Replaced a section of hardwood floor that had been damaged by a refrigerator icemaker leak.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Todd G.
04/2014
5.0
hardwood floor
+ -1 more
Great work, quote was dead on. Brought life back to some dead floors. They look great.!
Description of Work: Sanded and polyurethane on floors in 2 rooms.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$675
Taylor M.
12/2011
5.0
hardwood floor
+ -1 more
Wonderful! No problems at all.
Description of Work: Rocky was a pleasure to deal with and did a terrific job refinishing out floors. We actually had 2 completely different hardwoods in our house, and he was able to match them up perfectly! Can't even notice the difference now. His price was VERY good! The best I found by a mile! I would def use him again!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,660
Doug S.
12/2011
5.0
flooring contractor, hardwood floor
+ 0 more
He made his quote the day I called and his actual charge was exactly what he had quoted. The floor looks terrific!
Description of Work: Sanded, filled cracks and refinished a pine floor in our living room
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$960
Connie Q.
08/2011
5.0
flooring contractor, hardwood floor
+ 0 more
Excellent service and work!
Description of Work: Mr. Sanders did an excellent job of refinishing the hardwood floors in the new for me home I recently purchased. The house was built in 1948 and there are some dark spots from water damage but they are much less noticable now. I love the stain I selected which is golden pecan. He was always on time, completed the job when he said he would and charged only what he quoted. I would recommend his services to anyone.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,500
morgan C.
11/2009
5.0
flooring contractor
+ -1 more
He came out a little bit higher than the estimate just because the floor was in worse shape, but he came in very close to the estimate. We were very satisfied. He was here on the spot of the time he said he would be. Whatever he said he would do, he did it. For medical reasons we had to stay in the house while he was there, and he went out of his way to help us out. The cost included moving furniture and other side things. He was excelent.
Description of Work: He repaired and refinished the flooring in our home. He did a beautiful job, and he was very reasonable.
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Service Categories
Hardwood Flooring Sales and Installation,
Flooring Sales and Installation
FAQ
Rocky Sanders Hardwood Floors is currently rated 4.8 overall out of 5.
No, Rocky Sanders Hardwood Floors does not offer free project estimates.
No, Rocky Sanders Hardwood Floors does not offer eco-friendly accreditations.
No, Rocky Sanders Hardwood Floors does not offer a senior discount.
No, Rocky Sanders Hardwood Floors does not offer emergency services.
No, Rocky Sanders Hardwood Floors does not offer warranties.