Howard Heating

Our AC went out on Saturday evening. On Sunday morning we reviewed providers of AC services on Angie's list. My husband also went to yellow pages to see how the considered providers presented themselves in their ads. We decided on Howard Heating because the yellow pages ad said their phones were staffed 24/7 instead of relying on answering machines and voicemail. We called mid-morning. We got an answering machine! My husband left a message requesting a call back. It is now 1:30 and we have not heard from Howard Heating. We have resolved our situation with another provider, for whom I have also left a review. UPDATE: On July 31, 2014, I received a very polite letter of apology from Mr. Howard, in which he provides a very reasonable explanation for the lack of response from his company representative. The text of that letter actually appears in his response to my original review. I am appreciative of his taking the time to get in touch with me personally by letter. He also enclosed a gift card to a local restaurant (value of which I do not know) with the comment "Please enjoy a meal on us." I have changed my overall rating from F to C because of his explanation. If given the choice on the Angie's List review form, I would also have changed my response to " Would you use this provider again in the future?" from "No" to "I probably would give them another opportunity" as acknowledgement of Mr. Howard's prompt response to my criticism and his intent to ensure that situation is not repeated.

My air conditioner stopped cooling on a weekend. I called Howard Heating and Air because they advertise weekend/emergency service. I left a message and received a prompt reply call from Mr. Howard. He was courteous and professional. He asked a series of questions about my air conditioning system; gave me some simple, step-by-step instructions; and, in short, solved the problem over the phone! My house was cool again in 5 minutes. Of course, I would not have known the difference if someone had charged me for a service call and expensive and ldquo;repairs.and rdquo; I am very impressed with the honesty and focus on customer service from this provider. I will definitely use Howard Heating and Air for any heating or cooling repair work I need in the future.

The first time, they came out in 2010 and replaced the fan in the conditioner as well as plugged a little leak. They were very congenial and very prompt. Their rates were reasonable. I got a brand new unit because it was eleven years old. I did not shop but my neighbor said that it was reasonable than what she had to pay. They came when I was working and they finished it. They did a good job. Everything is working fine. They were very prompt. They showed up on time. They were very professional.

Mr. Howard was responsive and professional. He provided a needed service under less than optimum conditions, and did it at a price that was much cheaper than anticipated!