Perfect Pools

unknown

Save your money and the headache and attend Pride Pools FREE pool school. They are extremely helpful, informative and polite while doing so. Perfect Pools charged us for visits that the service provider did not show. We were charged for parts and repairs for equipment that Perfect Pools employees broke. The owner did come twice when I called about a problem with the pool though she was not our regular service provider. She did not charge us for these visits. I was made aware, by our regular service provider, that she could charge me because she was not our regular pool girl. The information that you can only call your and quot;pool girland quot; with problems or you could be charged was not in our contract. Once made aware, I did not contact the owner again. After all of this we decided to cancel our services and attended pool school and now care for it ourselves. We gave our 30 day notice, per our contract, for May. In May there was only 1 visit to our pool but received a bill for 2. I corrected the invoice and paid my bill 2 days early. Today I received a call from the owner informing me that they had been to my home twice. When I disputed she stated the employee had spoken with my son and he brought our dogs inside so she could clean our pool. I asked my son, while on the phone with the owner, and he said that he had not spoken with the employee or made sure the dogs were inside. The owner then inquired how did I know she had not been in the yard. I informed her that my gates are both padlocked and the employee knew we had 2 large German Shepherds and that she had to call to insure the gates were open and the dogs in the house. She then told me that the employee could have jumped our fence because she, the owner, had jumped our fence before. I told her that if anyone jumped my fence with the Beware Of Dog signs and was bitten that it was on them not me. Then she started yelling at me that I thought I knew so much about pools. I disconnected the call. I decided to pay the $40, though the visit did not happen, so it could not be said I did not pay my bill. On my way to her office she called back to inform me that per her employee they had a computer log of the phone call and according to her attorney that was all the proof they needed to take me to court for $40. I told her that I was on my way to her office to pay her. She continued on by saying that according to her employee that when she serviced our pool I would come out and talk to her like we were friends and and quot;pump her for informationand quot;. I considered it being nice and I have the right to ask any question I want about my pool and the services you are performing that we are paying for. I showed up at her office, threw the money on the counter and told her and quot;First of all, don't either of you ever imply again that my son is a liarand quot;. She yelled at me, in front of another customer and quot;We didn't imply anything like thatand quot;. Maybe it's just me but that is what I inferred. I then informed her to never contact me again. She then yelled at me, again in front of another customer, and quot;Just get your fat a** out of hereand quot;. FYI, I'm not fat. I weigh 145lbs. Well, needless to say, it spiraled down hill from there. I left with my bill now paid in full, a complete lack of respect for this business owner and an over abundance of gratitude that my business with them was officially done forever. I came home and checked my caller ID for the supposed phone call from our service provider. She did, in fact, call on 5/30/14 at 8:40 am. She did not, however, speak with my husband, myself and sure as heck not my son, a teenager on summer break at that time sleeping every day until noon. Neither did she leave a message. She did not come by and clean our pool and I know this because we were in it that day. My husband cleaned our pool that morning. Never, never, never again will I do business with them. If I cannot handle it, I will pay someone to come from Hilton Head if I have to just to avoid using Perfect Pools ever again.

Great.

They work for us every week. They charge $40 per visit and also for chemicals. The water just changes color from greenish yellow to perfect blue. They are very good, phenomenal. They are very reasonable. The guy who does out pool is an A and is very committed to us.