COMPUTER SOLUTIONS & OFFICE SUPPLIES

Description of Work: On Monday, May 21st, my wife took her Dell laptop to computer solutions in Richmond Hill, Georgia. The screen wouldn't light up, ( I had already done some research, and thought it could have been the screen inverter or the screen it's self ). The technician told her that they probably wouldn't be able to get to it until Thursday or Friday, which was fine. She made sure that they had our home phone number and gave him her cell phone number because we had a trip planned ( starting Thursday, May 23rd ) down to Florida over the Memorial Day weekend. We didn't hear anything from them until my wife realized that she had a voicemail on her cell phone that she hadn't listened to on Sunday May 26th. She listened to it and it was the technician from Computer Solutions saying that the laptop indeed needed a new screen. He apparently had called her cell phone on Tuesday afternoon to inform her of this. She was more than a little perturbed that #1 he didn't bother to call the home phone even tho she told him to call the home phone if they looked at it sooner than Thursday or Friday and #2 he only called once on Tuesday afternoon. When she called him this morning and asked him what the deal was he ended up getting rude with my wife on the phone, implying that it was up to us to follow up with them on the repair status, even tho they weren't as backed up as he told her they were and he only made 1 attempt to contact us. You would think that had he not received a reply from us that he would have attempted to contact us again. So needless to say I went and picked her laptop up and took it to one of their competitors, apparently they don't need my business, but they can rest assured that I will let all my friends, neighbors, co-workers and relatives know what happened to us.