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Off The Deep End Pools

Pool and Spa Service, Pool Sales Construction and Installation, Pressure Washing

About us

Off The Deep End Pools is your full service pool company. We offer Service & Maintenance, Renovations and New Construction. No Job is too small. We offer Free Estimates on all projects so drop us a line and let us know how we can help you.

Business highlights

19 years of trusted experience
Emergency Services Offered

Services we offer

Residential Pool Service, Commercial Pool Services, Leak Detection, Pool Closing, Pool Openings, Equipment Repair/Install, Vinyl Liner Replacement, Coping Repairs/Replacement, Tile Repairs/Replacement, Re-PlasteringDeck Repair/Replacement, Deck Coatings. New Construction/Install of; Above Ground Pool, In-Ground Vinyl Pool and In-Ground Gunite Pool.

Amenities

Free Estimates
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
PayPal
Visa

Reviews

2.65 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
40%
4
0%
3
0%
2
0%
1
60%


Rating CategoryRating out of 5
quality
2.6
value
2.4
professionalism
2.6
responsiveness
2.4
punctuality
2.6
Showing 1-5 of 5 reviews

Shannon S.
10/2017
5.0
pool cleaners
  + -1 more
i am still trying to get my money back after 2 months
Description of Work: TO ANYONE AND EVERYONE WHO NEEDS ANY POOL WORK DONE DO NOT USE THESE PEOPLE THEY TAKE 1/2 OF YOUR MONEY UPFRONT MAKE EXCUSE TO WHY THEY CANT GET THE WORK DONE .THAT'S IF THEY EVEN CALL YOU BACK. 90 % OF THE TIME ITS THROUGH A REALTOR WHO SUGGESTED THEM ..

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$2,500

David B.
10/2017
1.0
pool cleaners
  + -1 more
still fighting to get money back
Description of Work: we used this guy through our realtor and our new purchase with pool financed in to be fixed . 1/2 up front 2 mo later several phone calls and lies i still have no pool liner a huge whole in back yard and no money has been given back

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$2,500

Rebekah M.
06/2017
1.0
pool cleaners
  + -1 more
Where to begin. Sincerely disappointed in this company. We hired them at the end of April to fix our pool. We were told it was going to be about a week’s worth of work. Paid them half of the money up front. They came and put in new tile after much prodding, wouldn’t return messages. They would say they were showing up and then never come, on multiple occasions. The pool turned into an unsightly green and brown mosquito pit, making use of our backyard nearly impossible. It has now been over 7 weeks, and they keep pushing the deadline back. The blame it on the rain, but they still won’t show up, even on clear and sunny days. After MUCH questioning they promised they would be here and have it completed by Memorial Day. That came and went. Then they promised it would be done the Friday before Father’s Day. They called today after no-showing yesterday, and gave some story about their plaster truck breaking down and now they promise they’ll show up on Monday. 
We told them weeks ago that we had a Father’s Day cookout and pool party for the family and all the family kids planned for months, and they have now ruined it. MAJORLY unhappy with this company. We just want the work done and I have zero confidence that they will ever do any of it before the summer is over. I’ve got a 13 year old’s birthday party coming up in a couple weeks and I do NOT believe them when they say they will have it done in time. Just want them to charge us for the minimal work they've done and get out of our hair, but now worried we'll never get the deposit amount ($2,200!!!) back.
Description of Work: Pool needed new tile and to be re-plastered.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$2,200

James M.
06/2017
5.0
pool cleaners
  + -1 more
Daryle did an awesome job installing our (customer supplied) above ground pool liner. We had several rain delays but he came out on a hot and sunny Saturday and completed the installation neatly and accurately. I do not believe there is one wrinkle to be found. We were impressed and are certainly glad we chose small business for the job.
Description of Work: Installation of above ground pool liner.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$300

Liz G.
04/2017
1.0
pool cleaners
  + -1 more
They emailed two days before the install date and said they were all set to install on a Friday but they never showed up and would not answer calls or emails. Three days later only after I threatened legal action for the money I paid them, they emailed that they were having trouble getting the liner. But that previous Wednesday they said they were all set to install last Friday????? Now I have to hire someone new, wait two weeks again for a new liners and because they drained the pool two weeks ago, there will be damage to our pool bed. And my kids Spring Break is ruined!!!! They guys are liars and should not be used!!!!!
Description of Work: They drained our pool and measured for a new liner and took a big deposit check and communicated with us on when the new liner would be installed. They promised it would be installed by a certain date for our kids Spring Break.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$1,400

    Contact information

    4216 Sullivan Rd, Powder Springs, GA 30127

    www.OTDEpools.com

    Service hours

    Monday:
    8:00 AM - 4:00 PM
    Tuesday:
    8:00 AM - 4:00 PM
    Wednesday:
    8:00 AM - 4:00 PM
    Thursday:
    8:00 AM - 4:00 PM
    Friday:
    8:00 AM - 4:00 PM

    Licensing

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Pool and Spa Service,
    Pool Sales Construction and Installation,
    Pressure Washing

    FAQ

    Off The Deep End Pools is currently rated 2.6 overall out of 5.

    Monday: 8:00 AM - 4:00 PM

    Tuesday: 8:00 AM - 4:00 PM

    Wednesday: 8:00 AM - 4:00 PM

    Thursday: 8:00 AM - 4:00 PM

    Friday: 8:00 AM - 4:00 PM

    Off The Deep End Pools accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
    Yes, Off The Deep End Pools offers free project estimates.
    Yes, Off The Deep End Pools offers eco-friendly accreditations.
    No, Off The Deep End Pools does not offer a senior discount.
    Yes, Off The Deep End Pools offers emergency services.
    No, Off The Deep End Pools does not offer warranties.
    Off The Deep End Pools offers the following services: Residential Pool Service, Commercial Pool Services, Leak Detection, Pool Closing, Pool Openings, Equipment Repair/Install, Vinyl Liner Replacement, Coping Repairs/Replacement, Tile Repairs/Replacement, Re-PlasteringDeck Repair/Replacement, Deck Coatings. New Construction/Install of; Above Ground Pool, In-Ground Vinyl Pool and In-Ground Gunite Pool.

    Contact information

    4216 Sullivan Rd, Powder Springs, GA 30127

    www.OTDEpools.com

    Service hours

    Monday:
    8:00 AM - 4:00 PM
    Tuesday:
    8:00 AM - 4:00 PM
    Wednesday:
    8:00 AM - 4:00 PM
    Thursday:
    8:00 AM - 4:00 PM
    Friday:
    8:00 AM - 4:00 PM