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IT Quarters, Inc.

Computer Repair

About us

We are a dynamic, professional, and passionate computer services company in pursuit of Information Technology excellence. We deliver to our customers in the Greater Atlanta Metropolitan area practical, sensible, and cost effective Information Technology services and solutions to meet all their computing, website, and networking needs. We take the utmost pride in the work we do, from doing basic tuneups and cleaning viruses and other malware infections in personal computers, to setting up wired and wireless networks in homes and in businesses and troubleshooting complex issues in established large scale infrastructures.

Business highlights

15 years of trusted experience
Emergency Services Offered

Services we offer

Virus and spyware removal, PC tuneups and repairs, Wireless network setup, Operating System recovery, Website development, Website hosting, System upgrades, Networking, Hardware upgrades, Software installation, Data recovery, Tutoring, Smartphone configuration, Email POP3 & Webmail setup.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

5.020 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
100%
4
0%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Showing 1-20 of 20 reviews

Nigel L.
10/2020
5.0
computer repair
  + -1 more
They managed to salvage many files despite the extensiveness of the hard drive corruption. The reformatting of the laptop was helpful, but they also did a hardware inspection and clean to confirm this wouldn't be an ongoing issue.
Description of Work: Corrupted Hard drive requiring file backup and system formatting

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Diane M.
07/2019
5.0
computer repair
  + -1 more
Very professional and knowledgeable - smooth transition - would recommend to anyone
Description of Work: Creation and migration of a new email address

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Ronald B.
01/2019
5.0
computer repair
  + -1 more
Their work was excellent, done with great expertise, and friendly advice. I was very pleased with this company and would definitely use them again. Rolando Mestre answered all my questions and was helpful when I called with more questions since I'm not knowledgeable in regard to technology. He was also the reason I was able to save a lot of money on the computer. Ronald Bayor, 3236 King Springs Road, Smyrna, GA 30080
Description of Work: IT Quarters set up my new computer and moved material from my old hard drive.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Tom H.
03/2018
5.0
computer repair
  + -1 more
This company is the best. Always responsive, professional, thorough and budget friendly. HIGHLY RECOMMEND.
Description of Work: Printer set up and installation

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Victoria R.
08/2017
5.0
computer repair
  + -1 more
Perfectly. All was accomplished. Rolando is the best.
Description of Work: Purchase a new PC. He transferred everything to my new PC., and helped me realize all the new features.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Julie & Ben K.
06/2017
5.0
computer repair
  + -1 more
Excellent.
Description of Work: Windows 7 operating system was not functioning correctly. IT Quarters removed old OS and installed new Windows 7 OS.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$135

Diantha H.
05/2017
5.0
computer repair
  + -1 more
The work was excellent. It took some time to find and remove the virus, and my computer was usable again.
Description of Work: IT Quarters has provided professional, timely, and efficient services for my computers for more than five years. One instance involved removal of a virus, and that was done with patience and dogged persistence. I would recommend IT Quarters without any reservations. They are honest, professional, and extremely courteous. I need more than five stars to express my admiration for IT Quarters!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Sharitza M.
04/2017
5.0
computer repair
  + -1 more
Went very well had my computer back in a week
Description of Work: Computer completely crashed all software was reinstalled

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Aaron M.
04/2017
5.0
computer repair
  + -1 more
As a Computer Analysis Mr. Mestre is very knowledgeable of his profession. He worked with us from the beginning(home visit) to the end of the job, Mr. Mestre showed enthusiasm for his work which carried through his entire services regarding our needs with our Computers and Network system. He is the ideal representative for Customer Service, which today is rare when you can find an individual that puts customer interest before his own. He analysed our needs, he followed up with suggestions and completed our requests. He showed excellent interpersonal skills and we found it very easy to work with him. We would recommend IT Quarters with thumbs up. Thanks Rolando!!
Description of Work: Wipe clean old Acer Aspire laptop and old HP Pavilion laptop. Delete all user data. Reinstall Operating System s a new factory fresh full install. Download and install all available service packs, updates, and security patches. Install Avira Free antivirus on Acer Aspire, and AVG Free antivirus on HP Pavillion. Generally gave us an overview of the new Windows 10 Operating System.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Sandy C.
02/2017
5.0
computer repair
  + -1 more
In addition to the technician's efficiency and skill, he executed all that needed to be done in a most polite and gracious manner. I would recommend IT Quarters for any of your computer needs.
Description of Work: When my computer died, my neighbor referred me to IT Quarters. The technician answered my call with great expediency and made an appointment to diagnose and create a solution for my computer needs. He advised that I purchase an Acer laptop and new wireless printer and searched for the best price, as budgeting was a concern for me. When I purchased the two recommended units, the technician came right away to install them and to teach me how to use the new equipment. In addition to the high tech setup and network, he upgraded the cable TV box with a new cable television configuration to allow me to use the TV and DVD all connected in one system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Gregory J.
02/2017
5.0
computer repair
  + -1 more
Grea job, he did a great job!
Description of Work: I would recommend this guys services to anyone. He's great! He fixed my computer like new

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$65

Sherwin N.
02/2017
5.0
computer repair
  + -1 more
I couldn't be happier with the work performed. I had my diagnostic results returned to me within hours and was consulted immediately on how to fix the problem. Not only was my laptop fixed 3 days before the expected date, but the company paid expedited shipping to receive parts needed for my laptop with no charge. On top of that, they still gave me another discount on the total amount of charges. Thanks again for the professionalism and kindness!
Description of Work: My laptop would shut off when the charger was not plugged to it (even though the battery power would state 100% charge), and I needed help finding the cause of the problem.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Marcia B.
08/2016
5.0
computer repair
  + -1 more
My laptop had an old Outlook account from a previous employer which I was not aware of because I hadn't attempted to use Outlook since leaving that employer several years ago. I recently joined another company that did use Outlook and found I was unable to remove the old account because I no longer had access to it yet it was still embedded into my laptop. After several attemps myself - one that included Outlook phone support - I was still unable to delete the old account and was experiencing problems caused by it. Outlook would periodically stop working, would ask for the password to the old account constantly and my laptop started running all functions slower. Rolando, had been recommended by a co-worker and said he thought he could handle the problem. He immediately picked up on the fact that I couldn't work without my laptop - he said he would normally take it back to his shop and work on it over night (since I wanted him to clean-up any issues he found) yet he would come to my office and thought it would only take a few hours. He quoted a flat rate for the two or three hours he thought it would take however, it was a lot more involved and actually took seven hours. He found several issues that were slowing down my operating system and had multiple issues removing the old Outlook account because the company had not given me notice to remove it from my side before they deleted it from their side. Rolando kept at until he got it done and insisted on throughly checking everything to make sure the issue was completly resolved. Then, even though I had taken up three times the amount of time he expected, he took more time to help me get a couple of app issues resolved on my phone. Also, he only wanted me to pay the flat rate he had quoted (although I paid more - it was not enough). He did an excellant job - I would have bought a new laptop if it wasn't for him - he is the best IT person I have ever worked with!!!!
Description of Work: Removed an old software application from a previous employer that a previous employer installed on my laptop.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$240

Christine H.
08/2016
5.0
computer repair
  + -1 more
IT Quarters picked up my laptop at work and returned it to me within a week. They had to make two trips to Dallas, GA because of a change in my work schedule, and this was done cheerfully and at no extra charge. Great customer service!
Description of Work: Repaired a frozen laptop and recovered all photos and files. Installed Windows 10 and new security.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Robert S.
07/2016
5.0
computer repair
  + -1 more
Excellent
Description of Work: My wife's e mail had been hacked and he resolved this problem and cleaned up her computer as well as mine. This is the second time we have used IT Quarters. The first was to set up a new computer and transfer data from the old computer to the new. Mr Mestre is the nicest, politest and most knowledgeable person. We recommend him highly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Helen V.
06/2016
5.0
computer repair
  + -1 more
Excellent. Two weeks later, he followed up with an email. We had forgotten the laptop had been fixed and was running so well.
Description of Work: Cleaned the virus, saved the files, restored laptop back to factory settings, added additional protective software. Pick-up and dropped off laptop from my home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Mel C.
05/2016
5.0
computer repair
  + -1 more
This was my wife's fairly new Dell laptop. The computer came with Windows 8 (which my wife hated) and I formatted the hard drive and put Windows 7 in it. Since the laptop was fairly new, the drivers didn't want to work right with Windows 7. I called IT Quarters Inc., and Mr Mestre came right out later that day and picked up the computer. Couple days later her brought it back with Windows 10 and all of the updated drivers in it. My wife loves Windows 10 and couldn't be happier with the computer and it's performance. The price was well worth having IT Quarters do the job. Great Job Mr. Mestre! Thanks for your help!
Description of Work: Formatted hard drive, loaded Windows 10, reloaded software that came with the computer, loaded and up dated drivers.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Phil P.
02/2016
5.0
computer repair
  + -1 more
They picked up the computer, repaired it, and returned it. They did so much more, though. Attitude is everything. I felt like a pampered customer. They treated me with respect and courtesy. I would sum up their their work ethic as extremely professional. I would recommend them to my Mother if she had a computer problem. They are trustworthy and honest. They seem to have a passion for Customer Service and knowledgeable, quick diagnosis and repair.
Description of Work: They fixed a corrupted operating system. Thoroughly cleaned the case and inside of the computer. Offered advice to prevent this from happening again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Diantha H.
10/2014
5.0
computer repair
  + -1 more
.
Description of Work: I absolutely recommend IT Quarters. They keep our machines in tip-top order, are always prompt, they respond quickly, and their prices are reasonable. I would trust them completely with any computer installation or maintenance situation.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Diantha H.
06/2014
5.0
computer repair
  + -1 more
We have been using IT Quarters since 2012 to service our computers, and have the highest praise for the company. Their response is always prompt, courteous, and professional. We get update calls describing the problems, possible solutions, and cost. It is a great pleasure to work with this company. I have the highest regard for the integrity of the company, and recommend IT Quarters without reservation.
Description of Work: Located and removed malware, checked for security updates, cleaned motherboard and internal components, optimized hard drive for peak performance, and tested the entire system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

    Contact information

    5200 Dallas Hwy., Ste. 200-204, Powder Springs, GA 30127

    http://itquarters.com

    Licensing

    No License Required for Trade
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Computer Repair

    FAQ

    IT Quarters, Inc. is currently rated 5 overall out of 5.
    IT Quarters, Inc. accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, IT Quarters, Inc. offers free project estimates.
    No, IT Quarters, Inc. does not offer eco-friendly accreditations.
    Yes, IT Quarters, Inc. offers a 10% senior discount.
    Yes, IT Quarters, Inc. offers emergency services.
    Yes, IT Quarters, Inc. offers warranties.
    IT Quarters, Inc. offers the following services: Virus and spyware removal, PC tuneups and repairs, Wireless network setup, Operating System recovery, Website development, Website hosting, System upgrades, Networking, Hardware upgrades, Software installation, Data recovery, Tutoring, Smartphone configuration, Email POP3 & Webmail setup.

    Contact information

    5200 Dallas Hwy., Ste. 200-204, Powder Springs, GA 30127

    http://itquarters.com