The Trisha Cook Team

My experience with this realty company was by far the most subpar and unprofessional experience I have had in the home market. I was the buyer and the seller was a client of Trisha Cook. Trisha and her husband (co-listers) were very condescending and discriminatory throughout the process - status, career success, and racial bias seemed all to be factors contributing to their less-than demeanor. Contact was made by Trisha throughout the time the counteroffer was made through close with underlying tones and statements of I should look at other properties because she was “sure I wasn’t going to be able to close on this one.” (My financial information was never provided to her and her team for her to have such an opinion. Sly statements and snide remarks made throughout confirmed her discriminatory stance of the aforementioned. The counteroffer was not honoured (the seller was to have some tasks completed by a professional and receipts were to be furnished); however, no receipts were ever provided and it was evident the work was never done. When I arrived to the property immediately after close, I was taken aback that the property was nowhere near secure. The front door was wide open (not locked or at the very least closed, but propped open to 90 degree angle), the door from garage to inside of the property was also open (cracked), as well as the back door (cracked). With no professional team there to complete tasks agreed to in our counteroffer, and the previous tenants having moved out months prior, the only individuals with access to the property was Trisha, her husband, and the rest of the office (if property keys were maintained there), so they were the only individuals who could be responsible for such ridiculousness. I contacted Trisha to inform her of the state my now property was turned over to me, she proceeded to say I left the property that way (which is impossible seeing as how I did not acquire keys until after close and had no access to the property .. was even refused a walk thru prior to close), and began the gaslighting tactic of playing victim stating I was being mean by even addressing my concerns of the receipts not being furnished and my property left unsecured stating that it was torture to have to address these things because her grandmother was sick/dying. I’m an understanding person and I empathize; however, personal is personal and business is business. I only contacted to discuss business. She went further on to lie stating the tasks were completed by professionals but she “lost the receipts” and “doesn’t have time to look for them.” I asked her to reach out to the sellers to provide the company names and I’ll contact the companies myself to verify the work. She refused with racial statements of “you people are trying to get over.” I would absolutely NOT recommend this company to anyone!! As a person, a Spouse and Parent, and a proud ServiceMember of 17+ years, I am absolutely disgusted in their lack - and refusal - of professionalism and common decency. This company is a scam and is in severe need of ethics training. I left a review on google and Trisha immediately texted me accusing me of slander and defamation. She went on to deflect from accountability and lie on me stating things that did not happen the way she is trying to paint it, if at all.

Wonderfully and smooth!