Trotter Co

Making the appointment with Trotter by phone for a consultation was quick and painless. I got through right away and it was easy to schedule something for the coming week even though it meant I'd have to work from home that day. The day of the appointment rolled around and when no one showed up at the agreed upon time, I decided to wait a bit (I'm used to service appointment time ranges and normally allow for 15 mins or so before I start making calls). After an hour with still no word, I called Trotter up and politely inquired to see what was going on. After a couple minutes on hold, I was given the explanation that the service tech had accidentally grabbed the wrong schedule for the day, but since he was already in the area, he could swing by in the next ten minutes. I agreed to wait even though it seemed to me that showing up an hour late wouldn't allow the tech as much time as might be needed to assess the situation. The tech showed up and was extremely apologetic about the mixup. Everyone has bad days so I wasn't too put off by the situation. I quickly explained the issue we were experiencing, which, in itself was apparently enough for the tech to recommend I contact a structural engineer. He explained that Trotter wouldn't be able to help in our case since they don't do any sort of structural engineering work but that he had the contact for an engineer that he could refer me to. I took down the structural engineer's contact information and the Trotter rep left. Overall, I was pleased with the free consultation service provided and although I wasn't super impressed with the punctuality of the rep, I find it hard to complain too much since the consult was offered as a free service. I was happy with Trotter, but I would probably contact one of their competitors (see below) for future issues. (Although it doesn't directly relate to Trotter, as an epilogue, I decided not to go with the structural engineer they referred me to because he wanted to charge me his hourly rate for travel time, which seemed ridiculous to me in Atlanta. I instead opted to have the structural assessment performed by one of Trotter's competitors, a foundation company here in the Atlanta area that DOES have a structural engineer on staff.)

We were getting water seeping in where the cement block met the cement slab. On 2/28/13 Mason came out to our home to due a review of our problem and to give us an estimate. He drew a diagram of the basement and identified the work they would be doing. he was very good at detailing the work that would be done and then scheduled the inspection date 3/12/13 and the install date 3/19/13. On 3/12/13 Jim Kitchens arrived to do the inspection prior to installation to verify that we had moved personal items from the walls and gave them enough room to work on the walls put in a trench. Jim Kitchens and his crew arrived on 3/19/13 to do the installation as scheduled. They did a good job with little noise and disruption. They did a great job installing the trench and covering it with cement. They also did a good job in hanging plastic to reduce the concrete dust from getting all over the basement and cleaning up the work area. I was very satisfied with the work they did and should note that I also used them in 2007 when they did the other 3rd of the basement.

My housing inspector found some evidence of foundation damage during our inspection, and recommended a second opinion from a foundation specialist. I called three foundation specialists to inspect the home, and Trotter is the only company that charged a fee for the inspection ($150). Since they are a large foundation repair company, I thought the inspection would be thorough and give me a good idea about the cost and scope of repairs. The inspector arrived on time, but the inspection was downhill from there. He went into the crawlspace, but said it was too cramped to see the whole area. He is the only inspector that wasn't able to view the entire space. His assessment of the foundation was: "It's settled a lot and it will be really expensive to fix, so I wouldn't try to fix it if it were me." I tried to get him to give me more information about the cost and scope of repairing the foundation, and just couldn't get any information out of him. After he left, I didn't get any written report of his inspection or any follow-up. This was a completely wasted $150, especially since every other company did the inspection for free and provided a proposal to repair the foundation. I would have given this whole experience an F, but the folks at Trotter other than the inspector were very nice and responsive.

They did a fantastic job from start to finish! Everyone was extremely professional and courteous. We liked the idea that they are a family owned company and have been in business for so many years. They did not try to over sell us on something we didn't need. I would definitely recommend them. they are not the cheapest out there, but the old saying goes you get what you pay for is true! I feel that if there ever was a problem in the future for some reason they would be right out to check on it...they seem to run their company with integrity which in this day and age says it ALL!!!

Eric and his team were very professional from beginning to end. Came at the appointed time, covered all furniture and floor. worked steady all day long, when a probable problem regarding the house foundation came up the supervisor immediately assessed the situation and resolved it positively. As I had been told, they installed the sub floor system and left behind them all clear and clean. Wonderful service. Wish I had done it years ago.

.Replaced foundation wall and waterproofed basement.

Trotter pretty much came in and said this is what you need and this is what it costs. I didn't need a bunch of the other stuff their competitors were trying to sell me. They were very straightforward on the price and what they were going to do. I thought they were very professional. They are obviously pretty busy so it took a while to get them out to the house. I chose them to do the work and they will be starting at the end of the month.

The estimate seems fair. He was knowledgeable and it was a good experience.

It was a very successful job! I haven't had any issue since the installation of these two drains! I recommend their services!

It was a good experience. They didn't charge me. They were punctual, informative and quick.

GREAT. Have not had any ground water problems in the area where work was performed since this was done.

We have an old house that was newly renovated. The one thing that was not done, was any sort of waterproofing in the crawl space. We were made aware of the existing water in the crawl space by the inspector, and I immediately called Trotter. The dispatcher was professional and responsive, and gave me an idea of exactly what meetings needed to be set up and when. I set up a meeting with a sales consultant that week, and was able to get 2 quotes. The quotes came with options on how extreme we wanted to take it. Both options were great, and would fix the problem. Then I set up a meeting with the Project Coordinator. He walked me through step-by-step what they would be doing, and showed me the areas that would be affected. He was very knowledgeable and answered all of the questions that I had. At this meeting I was asked to pay 1/3 of the total balance as a deposit. Overall, I had a great experience working with Trotter. They were flexible with the times they had available, and worked around my schedule. It was very painless in the sense that it did not take a lot from me to fix the problem, and now my family can rest easy knowing there is a lifetime warranty on the work Trotter did, and there is no way that water will affect our home in the crawl space. I would highly recommend them to a friend of family member. Thanks!

It went beautifully. It took a few hours longer than expected but that was because they had to go some deeper on 4 of the 7 piers that anticipated. Once they arrived the first day, they dug up plants and protected other areas with plywood and plastic sheeting. Upon completion, it was all tidied up and nothing was amiss!

As always, Trotter Co. was very professional. The estimator who came was great; he took time to things over carefully.In the end, his recommendation was to deal with the problem in a way other than using their services. He explained the options clearly and made some suggestions about what to do. He was very knowledgeable and I have decided to take his advice, which will cost Trotter the job, but retain the good will of a future customer. My husband used them several years ago on a commercial job, and was thoroughly pleased with them. Even though they did no work for us, I would not hesitate to recommend them without reservation.

Service area is described as all areas. I live in Marietta and they wanted to charge $200 just to come and give a quote on foundation work. I was willing to work with them and send them pictures from an inspection report to give them some idea as to the scope of my project but they were courteous but firm on a $200 estimate fee. Sorry....

The person making the inspection was very polite, timely, and professional. I felt the services suggested were very expensive; therefore I did not contract with them. I was told, "after we put this steel beam under your floor, you can land a plane on here". All I wanted was to level my floor in order to put down laminate flooring.

As described by Trotter in the estimate.

Gave estimate only so far. Prompt, courteous and gave many options. Very good experience

I got 3 quotes for the work, with 3 very different approaches to resolving my wet crawlspace and garage flooding. Unsure of how to proceed, I consulted a home inspector, who recommended Trotter's approach. All members of the Trotter team were professional and knowledgeable. The work was done according to schedule. This was a big, messy job that involved digging up my front yard and moving massive amounts of earth in the crawlspace. At the end of the job, cleanup was such that you could hardly tell that anything had happened in the front yard, and the crawlspace was transformed from a mud pit to a clean, dry space. But the proof is in the pudding... Before Trotter's repairs, torrential rains such as the ones we've had recently would inevitably result in garage flooding. This problem has been completely eliminated. Now, even with a real gully-washer, the garage remains completely dry. Also before Trotter's repairs, condensation was a constant problem on our interior windows in winter. This year there has been no condensation whatsoever. Trotter was not the least expensive of the 3 contractors who gave me quotes. However, I'm convinced that I chose the best one for the job.

It was a really good experience. They did a great job, the work was done well, and I didn't have any problems after that.

Klancy came over on 10/2/12 and looked at my crawlspace due to some water coming in my crawlspace. He gave me a quote of $3350 to waterproof the entire perimeter of crawlspace and sump it out. He mentioned to me that he thought it might have something to do with my septic system. He suggested contacting a septic company or plumber to come and take a look before they did any waterproofing. I ignored this advice because I had another waterproofing company come out a few days later and I asked if I should be concerned with it being my septic and he said no. Once I decided to go with Trotter they scheduled a time to come out and do a materials list. Brandon arrived on time, just like Klancy did, and first thing he said was this does not smell like ground water it smells like septic. He suggested before we do anything, I should get a septic company come out. So on 10/19/12, I had JC Septic come out and they determined that my septic line from my house to my tank was cracked. So I called Brandon back and said that was great news and he made a point to say that here at Trotter we dont like to do any work that isnt nesscesary. Because of Trotter's repeated advisement of calling a septic company, they lost the job but they have not lost a customer. Klancy, Brandon, and JC Septic just saved me $2500. The septic company actually made the comment "you have a very honest waterproofing company if they told you to get the septic checked out before they did the work" Trotter has gained a customer for life.

The representative (Mason) visited us to listen to our description of the problem. After asking (and answering) many questions, he came up with what sounded like a reasonable solution. He gave us an estimate right away. We had further questions, and he came back to the house to be sure we understood everything. He had many helpful ideas. We decided to go with it. The job began with a visit by the foreman (Brandon) several days before the actual work began. He went over the job in complete detail, answering all of our questions. Trotter Company went "above and beyond" to make sure the job was done correctly, and that the walls looked aesthetically correct when they were done. The outside landscaping was also very attractively done. They were here for one full day, and did an excellent job cleaning up the area. The crew was very professional. We have hired Trotter Company at a previous house in the Atlanta area. We were completely satisfied then, and now they are '2 for 2.' In addition to Trotter, we evaluated B-Dry and Aquaguard, and they are worth listening to. Each had good products and very reasonable representatives. For our problem, Trotter's solution seemed to be the best fit. UPDATE nearly a year later: With the crazy amount of rain we have had in Atlanta this year, the Trotter system has performed flawlessly. Knocking firmly on wood, I believe our moisture problem has been solved.

They are really nice people to deal with, and they knew what they were talking about. We used them 10 years ago for a foundation issue. The people that we meet 10 years ago, were the same people that came out for this job. The had a very good approach how to deal with the situation. They came on time, and they did the job they way said were going to do.

Trotter gave a very detailed estimate of ways to improve water leakage in my basement. They broke it down into several projects so I could pick and choose which I wished to do. Price was reasonable. I did not go with them to do the work because it would have involved me finding others to do the wall removal and wall finishing work and brick laying as well as landscaper to resod the swale that would be created in the back. I was able to find someone who was able to do the entire job for the same price, so it saved me money in the long run as well.

First off let me say I didn't think I could afford Trotter, given their premium reputation in Atlanta, and I am SO GLAD I called them anyway. Their price was very competitive, but more importantly, the system they installed was far superior to what two other companies had offered us. The sales guy, Mason, was excellent at explaining in detail (with drawings) where we needed vs. did not need to waterproof the basement (ie areas where no water could penetrate). He also explained the system in detail and got agreement to waterproof the walls higher than the 8' that they normally do (since the 8' is adequate for most basements...but we have 10' ceilings and wanted their system to go all the way to the top). I was thrilled that we could afford them and happy to hire them.The installation process itself was very smooth and professional. In a nutshell, I couldn't be more pleased with the quality of the workmanship, the price, and the extremely high service level that we received from Trotter. From start to finish, this company is top notch! Given the amount of money we are investing in (re)building this house, we wanted the peace of mind of knowing we'd never have water issues in the basement, and with Trotter's guarantee, we have that. 100% satisfied! I am so glad I decided to "take a chance" and get a quote from them. If I'd gone with one of the competing estimates, we would've had a much less effective/thorough system, instead of the great system we have in place now. THANK YOU TO TROTTER!!!