Trinity Air Inc

Very honest service people. They do very good work and reasonable prices. They does everything right. Very knowledgeable

Could not have been better

Excellently

This was the first time the did work for me. What I liked most was their professionalism, communication, great people. This was the first time they provided services for me.

I have no complaints about the work performed. The installers were very friendly and professional and I think they did a good job (though they failed to caulk the seam where the exhaust PVC came through the brick). There were a couple of issues with the initial installation on 6/23 and a crew came out a few days later to correct the problems and complete the installation. The new water heater is performing well. The problem started when I asked to have the inspection completed before payment. While we thought this was something that would take a day or two, due to complications with the county the inspection could not be scheduled for over a month. I called Trinity weekly - sometimes twice weekly - to try to resolve the situation. The office staff at Trinity was very helpful and worked diligently to try to get the inspection scheduled. It took three weeks just to figure out why the county couldn't set up an inspection and then it took another week to get the issue resolved so that we could get a permit pulled and set up the inspection. That was all fine and I had no idea there was any issue with Trinity. Then, when I called in to finally schedule the inspection, the owner of the firm, Lou, got on the phone and began angrily threatening me with legal action and a lien. He was so rude that I was completely taken aback. I had done nothing wrong and had not heard anything from Trinity prior to this regarding any issue with payment. Lou's attitude and behavior was so upsetting and so unprofessional that I will never do business with Trinity Air again, despite the quality of their work.

I think our air was out on Sunday morning and they came on Sunday afternoon. I was really surprised that we were able to get somebody out there so quickly. The cost was probably a couple of hundred dollars, it wasn’t that much. They serviced it and then the piece. It was definitely reasonably.

Trinity Heating and Air was amazing. It was $50, we were on the maintenance. They’re very prompt, easy to schedule with. A lot of these HVAC people it takes forever to get an appointment when it’s hot. They come out promptly and I was able to take care of everything remotely from Florida without any issues. We’ve had a service contract with them for a few years. They were good about sending me their letters.

Compared to services I have had performed previously they quickly diagnosed the problem and also did a very fair cost for what needed to be done. Based on my experience with some other contractors the price to repair would have been triple what it cost me.

On time within window provided, repaired our ac while on site.

The cost is part of a yearly contract. I would use them again in the future.

They were pretty good to work with. They were prompt and courteous in the appointment. I had no issues with them.

I did pay additional for the filter. The technician came on time and everything worked out well. I have no complaints.

Excellent. Trinity Air identified some major problems with my HVAC system that were not diagnosed before purchased a distressed property. They are professional, timely and ensure a high work product. They were able to use parts of my existing HVAC system which still had a long useful life to reduce the overall cost. I recommend them and will most likely use them again as I have rental properties in the area which will need HVAC work in the future.

I have a contract with them and I pay $89 a year. I have no problem with them. They’re very dependable and very efficient. I wouldn’t change them. They are pretty thorough. They check inside and out. They’re very clean, they put shoes on their feet and they don’t put track in your house. They’re punctual. They call you when you have appointments or when they are on their way. Most of the time they’re here on time.

This company has the best technicians and are extremely professional and knowledgeable. We would highly recommend this company.

I liked the salesman and installers. They did a good job and were quick. The system works great. The price was reasonable.

I initially called to have someone come out and give me an estimate for a duct cleaning. I have recently purchased a home that was previously owned by a smoker and am looking for ways to remove the smell from the home. He said he could come out on my lunch break the following day so I went home for lunch that day. He never showed up. I called and complained to the company and they informed me he had come to the house earlier (before our agreed upon time) and I was not home. I told them we had agreed he would come during my break and he had said he would call before he came. Apparently he called the previous owners of the home because he did not update my information in the computer system when he scheduled my appointment. They were accommodating and made him come back out that evening. He came out and proceeded to tell me I likely would need new furnace boxes to remove the smell and possibly even replace all duct work in the house for 10k +! I told him I was not interested in that and to only give me an estimate for the duct cleaning and to replace the furnace boxes. He informed me he would call his friend who specialized in removing smoke smells and would call me back with an estimate after speaking with his friend. I never heard from him again. I was highly disappointed in the unprofessionalism of the tech, not coming out when we had agreed to meet, not updating my information in the computer so he could not reach me when he showed up at my house at the wrong time, then suggesting I replace all the duct work in the house and never calling back with an estimate for what I originally asked for. Needless to say I will not be going with them and will likely not use them for any AC services in the future.

tech arrived on time for 2 pm appt. He inspected inside quickly and said everything was fine. He cleaned the outside unit and said there was a freon leak, This ac unit has been working very well for seven years and all of a sudden there is a leak? He added 1.12 lbs of freon. The cost of the maintenance visit had been prepaid and was $150. The cost of the freon was $76.00 a lb but he charged me $152.00 because he said he had to round-up.

Very professional service. Knowledgeable technicians !

We purchased a foreclosure and the system that was put in the home was not sufficient, so we had to put in a new system. Also, we replaced the gas furnace with electric. Trinity was prompt and curteous from the first visit. From the first service tech to the installers, everyone was competent and professional. They performed the service as stated and they performed it when they said they would. We hadn't planned to spend as much as we did, but we are very excited to have a quality product that will last us for many years.

The repair man looked like he belonged on a comedy show. They told me I needed a new circuit board in the heating unit that would cost $600. I called a guy I knew to come and look at it and he replaced a switch that was only $20. They wanted to replace the wrong part and didn't diagnose the problem correctly. The price was expensive. I asked them for a refund since they misdiagnosed the problem and they wouldn't.

Overall Trinity Air is a solid, dependable HVAC company. They installed my entire heating and air conditioning system. I have a long term contract relationship with this company and have had no other problems with them. I actually find them very knowledgeable and cooperative and extremely helpful. I intend to continue using them for all of my HVAC systems.

Air conditioner unit stopped functioning, and we had a service contract with them. It was determined after 2.5hrs that the wire from the thermostat to the unit had been cut outside, most likely a weed eater. The wire was not buried. Since we had a contract they did not charge us for the "roll fee" but charged me to track down the problem, which took the technician 2.5hrs and resulted in a $625 bill for diagnostics. No charge for putting a wire nut on the cut wire. I would think that the problem found should have been one of the first items looked at for a technician they were billing at $250/hr. I questioned the owner and let me know that the hourly rate was "in line" for an HVAC tech. Apparently I'm in the wrong business. We went ahead and paid them and canceled our contract.

Excellent service. Very knowledgeable salesman explained the full operation proposed. Technicians were professional. Put down plastic over the carpet to keep from tracking dirt in and out and explained what they were doing while working. When they were through, they cleaned up after themselves. Final technician comes out next day to verify equipment installed correctly. They also schedueled the city code enforcement to check the work out. Nice people to work with.

Well, I would not use them again because they tried to convince us that we needed a whole new system. I felt that they were trying to take us for our cash. The workers were average; they were just your normal corporate people and you could tell that they were just trying to make a buck. They wanted us to pay anywhere from $1000 to $2000, when the repair cost us just a couple of hundred dollars. The quality of presentation wasn't very good.