POWERS HEATING & AIR

The service rep, John, showed up within an hour of my phone call which was after normal business hours. John was very professional and was able to diagnose the problems within minutes. A faulty pressure switch. He also checked the system and indicated the capacitor was not operating at it's full potential. John said he needed to check the availability of parts the following day and would call me with a price, which he did. The pressure switch installed was $170.00 and the capacitor was $84.90. The after hours service call was $102.00. John gave us a $10.00 senior discount. Grand total $346.90. I checked the price of the pressure switch and found it on Amazon for $36.12. Most capacitors were under $30.00. The price I ultimately paid for the parts reflected about 75% more than the price I found. I thought the markup was kinda steep. Would I use Powers again? Probably and would ask for John who was very friendly, courteous, and efficient. But I would assume up front that I would be paying a premium price for any parts.

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Horrible communications, no show technicians on two occasions. Rude behavior from Mike the service manager. We have spent over 7 hours waiting for service and no one ever shows up. Don't wast your time, go with someone else.

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I've used them for 4 years.

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They were just prompt. They were here and they did the job I asked them to do, which was just a tuneup so it was good.

It went very well. Humidifier fixed quickly. Powers has excellent well trained and extremely polite service technicians. It is easy to get emergency appointments as well as semi annual scheduled service as part of our service contract which costs about $400.00 for a 3 furnace/air conditioning system with humidifier. If we forget to make an appointment they will call us as a reminder. If you have only one furnace the annual contract will be less. The service contract is for Spring and Fall complete service. Service calls outside of the contract generally costs about $50. OT on the weekends. We see them 3 or 4 times a year. There are always $25 off coupons in the local newspaper and on their Website. We get a discount on parts. Powers is a family owned business that has very little employee turnover, so we know who is coming to our home and we know them by name, they know all of the nuances of our HVAC system. We can leave them alone in our home so we can run erands and come back with peace of mind. They have names embroidered on their shirts and wear booties over their shoes so they don't track mud or grease into our home. They are incredibly honest and trustworthy. Powers has been providing service to our home for over 20 years. We have always had an excellent experience with Powers.

These guys are great, Tim is always helpful and courteous. Always gives me multiple options on how to fix depending on what I want to spend.

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very professional

They have been pretty good for us over the years. We have used them more than anybody else over that time; but we were really looking forward to see if we could find a different company. It's not so much that we didn't like them; but we just thought to see if we can get somebody different. We didn't have any real major problems with them. They are reliable. They come out; when they say they are going to. One thing, particularly I don't like about them is we don't really care for the unit that we had installed with them. We don't know that it is necessarily their fault; but we feel like it has never really worked right. They could never get it to fix. We don't have them continuously coming out; so we think it's a problem with the quality. Their price is really competitive.

Caleb, a Powers Heating and Air technician, identified multiple leaks in the evaporator coil of my 13-year old central A/C system. Their price for replacing the equipment was comparable (within $25) to a second estimate I received. Powers dispatched their salesman (comfort manager) who re-inspected the equipment both inside and outside my home. He was courteous and on-time, and spent over an hour speaking with my wife and I in a relatively non-technical manner concerning our options. At no point did I feel "pressured." We decided to upgrade the cooling portion of the system to a 14 SEER system since the central furnace was in pristine condition (confirmed by two independent techs). Mr. Himes explained what we should expect the Powers crew would do when they replaced the defective equipment, and that's exactly what transpired. The two-man team went to lengths to protect our newly installed sod; placed tarps inside the house to protect our carpets; and even raked the disturbed pinestraw back into our flower beds. The actual work they accomplished was professionally accomplished and worked flawlessly. Considering they were at our home for almost 7 hours (reasonable for the amount of work performed), their work areas were in the same condition as they found them.

They've been here four times in three weeks. Upstairs AC not working properly. Charged a service call every time; something different to fix every time. Re-charged freon twice, replaced coil and fan motor. Hopefully it's fixed now. Will never use again.

He is on time and very nice. He is manerly and gets things done for me. I think he is honest. I do think the price was reasonable. John always leaves a written report of everything he has done and explains the report to me, point by point. I would recommend them.

Our air conditioning is set up into three different zones, because of the size of the home. We called them out when the upstairs zone went out. They were very punctual. They came out do the repair that day, but since it had to be replaced they had to order it. They were able to order it and have it shipped by the next day. I like that they are locally located and that they have a home office that I can go to.

I know that Powers provides a good maintenance service on my 2 units. They have mentioned that it might be time to replace them soon but they don t push it. I am also on a preferred list for any repairs that need to be done, they try to take me right away and give me a discount. If I call for a repair, they try to come out the same day if possible.

We really like our heating and air conditioning company. They are just great and we use them on not only our personal home that we live in, but we also just recently used them to install a whole new heating system in a property we own and rent out. I can tell you they gave us a great price on that job too.

I trust Powers to do the work I ask them to do the first time and to do it right. They are very responsive to my needs, punctual and always follow up with me whenever necessary. I was also very happy when they went that extra step in finding a leak I had in one of my ducts. It has worked properly since and I would recommend these folks always.