AQUA PRO INC

Description of Work: Vinyl pool liner installation. approximately a $6000 job.

Description of Work: Leaking pump

Description of Work: We had them to install a pool liner. We made the mistake of paying in full before the work was completed. There are several wrinkles in the liner. One down the center of the pool that is very noticeable. Big sunking areas. Trim was not replaced. The bolts for the rope were not replaced. Replaced meaning not put back. Twice they came out after the liner had fell because their help didn't show. Then we had to pay for all of the water used for their mistakes. The owner is very sexist. So good luck if your a female trying to have a conversation with him. We are extremely disappointed. We have giving them every opportunity to fix the issues. The owner is impossible to work with. We have had to hire another pool company to come and correct the problems.

Description of Work: Install new pool monitoring system in the wrong location per building code. |Failed to schedule pool inspection intervals as required by building department. |Pool closing and pool cover installation delayed beyond normal closing date. |Confusion & communication breakdown between field team, office staff & owners. | |

Description of Work: Installed entire water filter system.

Description of Work: I am not able to provide the cost of service not the correct exact last contact as I'm not the Pool Chair for Beaverbrook Estates HOA. I am on the Pool Committee as well as Secretary of the Board for the HOA. Aqua Pro is definitely less than desirable when it comes to their responsiveness and punctuality. After placing numerous phone calls, our Pool Chair, Joe Laveer, didn't get any responses, so he approached the service representatives who are supposed to come daily to service the pool and asked them to relay a message to the management of our disenchantment with their lack of response. We're having issues with the Salt Water Clorinator Units and we've tried to contact them several times to address those issues with no response. Evidently, one of their managers left and the Office Manager went on vacation and had the only phone with her (cellphone) and didn't field the calls or issues. We're concerned about our future with this company. Seeking alternative sources for service. Joe Laveer is the Pool Chair and official contact for Beaverbrook Estates HOA. His phone is (870) 863-7758.