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Zetroc Roofing Inc.

4.1(
21
)

Roofing, Gutters, Chimney Repair,

... +4 more

About us

At Zetroc Roofing Inc., our motto is “Quality Above All” and our mission is to provide quality products, courteous service, and accountability for every project we complete. That means that when you get your new roof, you’ll have quality above all. We really mean it when we say that Zetroc Roofing provides “Quality Above All” for all of your roofing needs. We have over 20 years in the roofing industry and, if you need a roof, we’ve got you covered. We service Georgia, Alabama, Mississippi, Tennessee, Virginia, North Carolina & South Carolina.

Business highlights

34 years of trusted experience
Emergency Services Offered

Services we offer

Roofing, Siding, Gutters, Gutter cleaning, roof cleaning, pressure washing commercial & residential shingle roofs, metal roofs, flat roofs

Amenities

Free Estimates
Yes
Emergency Services
Yes

Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.121 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
43%
4
19%
3
14%
2
10%
1
14%
Rating CategoryRating out of 5
quality
4.3
value
4.4
professionalism
4.1
responsiveness
4.7
punctuality
4.5
Write a review
Showing 1-21 of 21 reviews
amanda L.
03/2016
5.0
roofing
  + -1 more
Was a great experience. Very professional and neat with the clean-up.
Description of Work: Replaced entire roof. Added vents and repaired chimney.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,700
Donna M.
12/2015
5.0
roofing
  + -1 more
unknown
Description of Work: replaced roof with 45 squares of shingles. They also did a very good job of cleaning up.
Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$12,000
Ruby S.
09/2015
3.0
roofing
  + -1 more
It was not very good at all. I was really highly suspicious of what he did. He came up here, did the inspection real quickly, told me that there was nothing wrong with my roof and then didn't leave an invoice. He told me that he didn't have any and he ran out. He said he was going to send me something and never did. So I was not really thrilled with that one. I didn't feel very confident because he was rushing through it. I think the price was reasonable.
Description of Work: I purchased a big deal from them. They came in to do a roof inspection and tune-up if there was anything that needed to be done.
Rating CategoryRating out of 5
value
4.0
professionalism
3.0
punctuality
4.0
$69
Response from Zetroc Roofing Inc.
Thank you for your review. As we strive to make all of our customers feel confident and satisfied in our company, it is not possible every time. If there is anything we can do for you in the future please let us know. Your roof was inspected and found to be in normal functioning condition, so there was no invoice.
Tim W.
07/2015
5.0
roofing
  + -1 more
The experience could not have been better. Excellent firm, excellent crew
Description of Work: Installed new roof
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$14,000
Response from Zetroc Roofing Inc.
Thank you Mr. [removed member name], you were a pleasure to do business with. We are here if you need us.
Tiffany P.
01/2015
5.0
gutter cleaning, gutter repair, roofing
  + 1 more
unknown
Description of Work: Inspected roof and cleaned gutters.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
2.0
Yes, I recommend this pro
$49
Lisa K.
10/2014
1.0
roofing
  + -1 more
unknown
Description of Work: We had the roofer out because we had some shingles that had come lose on our roof. We wanted them to come out and reattach the shingles that had come lose. They came out and said that a huge section on the back of the roof needed to be replaced for a cost of $1500.00. I explained that at this time I couldn't afford to replace the whole roof but I would like for them to go up and at least reattach the shingles that were falling down. (It was just a small section and the shingles are still attached on one side, they just needed to be nailed up on the other side) Once on the roof it probably would have taken them less than five minutes to do this job. He refused to do this for me. So I wasted $49.00. I could have called anyone out for free to give me a free estimate, but instead I paid $49.00 for nothing. Actually I probably will never use Angies list again because of this experience. Who can I talk to about cancelling my membership?
Rating CategoryRating out of 5
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0
Faith A.
10/2014
2.0
roofing
  + -1 more
unknown
Description of Work: They offered a coupon on Angies List for a roof tune-up, however when the guy showed up he refused to do the tune-up, saying the coupon should not have been offered. I did have my money returned. It was not a problem, I had someone else come out and do it, however I did not get the service that was advertised and paid for.
Rating CategoryRating out of 5
quality
1.0
professionalism
3.0
responsiveness
1.0
punctuality
5.0
Joan B.
09/2014
1.0
roofing
  + -1 more
unknown
Description of Work: they did not perform all services that we paid for through Angie's list |then they supposedly came back, without our knowledge to do the work, then wanted to charge us almost $300 for work we could not verify
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
4.0
punctuality
4.0
Mary S.
09/2014
5.0
roofing
  + -1 more
unknown
Description of Work: Roof inspection. Explained everything needed.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Helen W.
08/2014
3.0
roofing, chimney repair
  + 0 more
unknown
Description of Work: The service person did check our roof and reported that he saw no problems. Not long after that we had leaks in two area of the roof. Called another Angie's list roofer and they came took pictures explained what they found and repaired the problems on the roof and around the chimney.
Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0
$49
Brian W.
08/2014
5.0
roofing
  + -1 more
Prompt and professional. I was very pleased with the service.
Description of Work: Replaced plumbing vent boots on roof and provided recommendations on roof inspection.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Sandra T.
07/2014
5.0
roofing
  + -1 more
The inspection went quickly ans the service provider answered al l of my questions. Provider was intelligent and knowledgable.
Description of Work: Inspected the roof and said that no problems were found.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$70
Frank T.
07/2014
4.0
roofing
  + -1 more
unknown
Description of Work: Repair a couple of shingles.
Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$50
Sanjay G.
07/2014
4.0
roofing
  + -1 more
There was a problem with this offer. Anglis list say that there will be 150 repiar towards the service. THat is not correct. We have minimum $300 service fee for any work. it was not mentioned. Provdied did what they were supposed to do but Angies list offer is not clear.
Description of Work: Inspect roof.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$49
Response from Zetroc Roofing Inc.
Hello [member name removed], its Lisa here at Zetroc Roofing. I hope that you are having a great day. I just wanted to take a minute of your time to discuss the review that you provided on Angies List about our company. I notice that you gave us an "A" on all of our services however your OVERALL rating was an "F". From reading the review, i feel like you were upset with Angies List and the coupon details. However the F rating brought our company rating down to a "C". I would love the opportunity to talk with you and somehow resolve this bad rating. Sincerely, Lisa Pike office manager 770-306-2976
Barbara P.
06/2014
4.0
roofing
  + -1 more
He came up with some really good ideas about the ventilation of the roof. I saw spots of light and I thought we had holes in the roof. He said that it had to be patched and he came up with the bid for the ventilation system for patching up the holes. I sought a second opinion. It turned out that the holes weren't holes. They're part of the socket system and they already have screens over them. I would have paid $700 to repair something that didn't need the repair. The quote for the ventilation system was $2500. He was very nice and he seemed very experienced. I thought he was very informative. I hoped that his inspection might have been a little more thorough. It wasn't quite what I expected. The regular roofer would have come out for free and would have done that anyway. He was very forthcoming. He didn't drag out the inspection. He was pretty quick about it.
Description of Work: I purchased a big deal for Zetroc Roofing Inc. The deal was for the roof tune-up and inspection with $100 credit towards repairs. They gave me a quote. He did go up on the roof.
Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
christie d M.
06/2014
1.0
roofing
  + -1 more
Not very well.
Description of Work: The provider sent an email to me saying I would have to file for a refund that the coupon was no longer valid.Coupon and advert say valid until december 2014.
Rating CategoryRating out of 5
professionalism
1.0
$49
Response from Zetroc Roofing Inc.
This is Lisa with Zetroc Roofing, Inc. I have been the contact person on your scheduling with us through Angie's List messaging. I want to explain a little bit about what happen regarding your coupon purchase. The deal went out for 6/1/14 - 6/8/14 . Those were the only days this deal could be purchased. This particular coupon was worded horribly and was very misleading. This $49 coupon actually led the customer to believe that they would get hundreds of dollars of roofing repair work for the coupon price as well as $100 of any "additional" repair work. Which is really unrealistic. Once we realized what the coupon actually read to our customers, which was several days into the purchase period, we notified Angie's List and asked them to immediately to stop this offer. Your coupon purchase was on 6/17/14. This is why , as soon as I noticed that you had purchased the deal I asked you to contact Angie's List for a full refund of the coupon. Please do not think that we would'nt make it right with you should it be an error on our part. That's not the was we treat people or do business. I have spoke to my account manager at Angie's regarding this matter and several others that where mislead by this coupon, and they assure me that they will make the next coupon very clear as to what my customers can expect for their money. If you could contact me here at the office, id really like to see if we can make things right between everyone. Its really unfortunate to see an 'F" on my reviews due to a coupon issue. We work really hard here at Zetroc to make our customers / homeowners happy. Feel free to visit our website www.zetrocroofing.com 770-306-2976 Sincerely, Lisa Pike
Rick M.
06/2014
2.0
gutter repair, roofing
  + 0 more
Said gutters were fine, but also said we needed new gutters. Our gutters and downspouts were very clogged and in dire need of cleaning. We were told the debris would eventually decompose so we didn't need to clean them. We were given an estimate for new gutters and downspouts. We feel as though all we did was pay someone to give us an estimate on things we don't need. We would not recommend this vendor.
Description of Work: Inspected roof, gutters
Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
$45
Response from Zetroc Roofing Inc.
I am very sorry if we misunderstood each other in what was expected of us in this roof inspection. Should you have any further questions, feel free to call me any time to discuss. The estimate provided will be good thru the exp date of the coupon. We will also allow an additional $49 off of that estimate for the confusion of the coupon details. Thank you, Lisa
Michael P.
06/2014
4.0
roofing
  + -1 more
I purchased a coupon for inspection and tune up of roof. The provider and I were not able to come to an agreement on the terms of the coupon, so we decided to part ways. The client was receptive to my request for a full refund and courteous in all interactions.
Description of Work: Inspection
Rating CategoryRating out of 5
value
4.0
professionalism
5.0
responsiveness
5.0
Theresa Y.
03/2014
5.0
roofing
  + -1 more
Mark Cortez (owner) is friendly and very helpful through the whole entire process. His crew was prompt - thorough and did a nice job with the roofing work and clean up both! They worked quickly and efficiently. I was pleased with the follow-up and when I asked for a trim piece to be tacked down in a different way - a crew was sent back out promptly and the adjustment was made with no issues. Great service.
Description of Work: Complete new roof due to insurance claim leak on original roof.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$9,300
Response from Zetroc Roofing Inc.
Hey [member name removed], I just wanted to say hello and thanks a lot for the review. Lisa
Doug T.
11/2013
5.0
gutter repair, roofing, chimney repair
  + 1 more
I was very impressed. The crew worked quickly, made sure there were no leaks around the chimney, and worked very hard to make sure the chimney was completely water tight. I had leaks before the work, none afterwards. They made sure I was completely satisifed before they left, and came back a week later to make sure everything was still good. I would use them again, and happily recommend them.
Description of Work: Replaced roof and gutters, cleaned and sealed chimney
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$10,000
Response from Zetroc Roofing Inc.
Hey [member name removed], hope you guys are doing well. I just wanted to take a second and say Thank you for the review. You were great to work with. Keep in touch ! Lisa & Mark @ Zetroc
GINNY R.
08/2005
3.0
roofing
  + -1 more
HE REPLACED MY ROOF AND SKYLIGHTS, BUT THEN AS SOON IT STARTED RAINING AND IT LEAKED IN 2 PLACES AROUND THE SKYLIGHT. HE DIDN'T WANT TO TAKE RESPONSIBILITY. HE CLAIMED THAT IT WAS DUE TO THE SKYLIGHTS BEING OLD, WHEN IN FACT THEY WERE NOT OLD BECAUSE HE HIMSELF REPLACED THE SKYLIGHTS WHEN HE DID THE ROOFING JOB FOR ME. HE PUT SOME SPRAY PAINT WHERE THE LEAK WAS TO TRY AND COVER IT UP. BUT THE CONSTANT RAINS BROUGHT IT OUT AGAIN AND LOOKS LIKE IT IS LEAKING BELOW THE SKYLIGHTS AGAIN IN THE SAME PLACE.
Description of Work: REPLACING MY ROOF AND 2 SIDE BY SIDE SKYLIGHTS.
Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
5.0
punctuality
4.0
$8,307

    Contact information

    8705 Gullatt Rd, Palmetto, GA 30268

    www.zetrocroofing.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Bonded
    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Roofing,
    Gutters,
    Chimney Repair,
    Gutter Cleaning,
    Roof Cleaning,
    Pressure Washing,
    Siding

    FAQ

    Zetroc Roofing Inc. is currently rated 4.1 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: Closed

    Zetroc Roofing Inc. accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
    Yes, Zetroc Roofing Inc. offers free project estimates.
    No, Zetroc Roofing Inc. does not offer eco-friendly accreditations.
    No, Zetroc Roofing Inc. does not offer a senior discount.
    Yes, Zetroc Roofing Inc. offers emergency services.
    No, Zetroc Roofing Inc. does not offer warranties.
    Zetroc Roofing Inc. offers the following services: Roofing, Siding, Gutters, Gutter cleaning, roof cleaning, pressure washing commercial & residential shingle roofs, metal roofs, flat roofs

    Contact information

    8705 Gullatt Rd, Palmetto, GA 30268

    www.zetrocroofing.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed